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December 2023 by John W.
If Lowe's tells you CRST is the contractor for delivery and installation of an appliance, run don't walk out of the store. -5 stars for communications and getting the job done. The install date on my dishwasher was changed. Install date arrived and nothing, nada, zip. No dishwasher, tech or phone call. BTW IKEA uses them too. The worst. The store staff and manager refunded my purchase. It took awhile because the contractor lied about having the dishwasher in their van. They told the store they were installing this morning. Really? Not a phone call or email from CRST yet. I got an email asking for feedback on the installation. Yeah right.
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November 2023 by Linda V.
Would not did give my Veteran's discount and would not tell me why. I am disabled Veteran from the Korean War. Did not have good service twice we have gone in lately. We won't be back.
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November 2023 by Leeanne B.
Ordered a barbecue (black stone) to be delivered and assembled and never got it... delay after delay.... Finally had to cancel order. Really really disappointed.
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October 2023 by Shelly N.
Avoid Lowe's installation service "CRST Home Solutions" Purchased a dishwasher and paid $200 (to Lowe's) for install. Installer had door panel backwards, left paperwork in dishwasher during test run, and hoses a mess in cabinet. Lowe's just refers you to CRST and after 2 days haven't responded.
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June 2023 by Teresa N.
I am the runner and "can you go grab this" person in my family, I have to make several trips to get construction materials and supplies. I love coming to Lowes in Casa Grande. The staff is really awesome as far as customer service goes, I specifically look for my favorite cashier Marilyn and make sure I get in her line. She is simply fantastic , she is always helpful, super fun to talk to and gets right after serving your needs as fast and effectively as possible .
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May 2023 by David R.
I went in to purchase an appliance, what an odyssey. Terrible customer service a lot of double talk, false promises, and zero follow through 3 weeks later no appliance choose wisely people and Go to Home Depot, I'll never be backhand spend a dime.
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March 2023 by Brent S.
I ordered a washer and dryer. Sales guy was great. But after that it was horrible. Delivery manager was rude and did not care about my business. They did not have the dryer. But kept calling me and telling me it would be in Tuesday and then Thursday. When I asked for options she gave me no help and cancelled my order. She said she did not want to hear what I had to say and hang up on me. Really people what happened to customer service. Is it that hard to be kind?
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March 2023 by Mark R.
In regards to Order #909177605I am very disappointed with Lowe's. Not only has the installer canceled, you also do not have an alternative to that installer and will not suggest another installer. I specifically ordered this product from Lowes on the condition of installation, and now you have left me with a box of useless parts. But, out of the kindness of your corporate heart, you assure me that I will be refunded the cost of the installation you promised. Thanks for nothing.
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December 2022 by Doug Rebecca T.
We just ordered a new fridge and it was delivered on time, although the delivery driver could not find the address, but with my help and instructions, they did find it. Upon arrival they refused to pick up the old fridge which I paid to have done. Now what....... I have no way to contact Lowes online to try and get my $40. back, but beyond that what do I do with this old fridge? Not a happy customer.......
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December 2020 by Linda Pintar
Great service
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December 2019 by Tag Gross
Cut our wood for us
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December 2019 by Michael Schaffran
Short on materials