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February 2025 by Romeus Luxon
Best place helping you with any problem you have trust me I try it
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February 2025 by Alan Biancardi
Useless company. No one to help unless you want to buy a phone. Don't waste your time
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October 2024 by Felicia Screws
Just want to say this metro location has been the best location I've been to so far and great customer service with the gentlemen tonight (10/1/24)
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October 2024 by Peter Ortiz
Store hours on Saturday begin at 10:00am it didn't open.i was in the hot Arizona sun waiting outside the store for 20 minutes yet it didn't open as scheduled (9/28/24-sat)we were really disappointed! Florence Blvd CASA GRANDE Arizona. The day before when I went in we all had to stand (no chairs or place to sit)and minimal air circulation. We get even more irritable when these two men were collaborating in their native language amongst themselves constantly texting on their personal phone's not being efficient, lack of customer service,and one of them didn't know what he was doing therefore leaving one attempting to do two jobs and cleaning up what the other messed up!! Please help us loyal customers and senior citizens correct these important and continuing problems by replacing these people. Every month I go in this store there are new people unprofessional . several customers just on that day due to the bad services collaborated on going to a different carrier.
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October 2024 by Jose Munoz
Got good deal on my new phone
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October 2024 by Alfredo Lenz
Eddie was great very professional and attentive!!! Great service advice
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July 2024 by Norma Lowe
I received very good service from Mr Khalid, very helpful I recommend him to other people thank you so much.
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July 2024 by Crystal Xo7
I’ve had Metro service throughout the years and I’ve dealt with locations throughout the valley, the guys at this location really did an awesome job. The service was quick, they were very knowledgeable and helpful. Not only to me, but to other customers in the store. I will DEFINITELY drive back to this location for all my service needs!
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July 2024 by Athena
If I could give 0 stars I would. There no T-Mobile store in the area and you are owned by the company but you refused to help my mom with her phone. Wouldn’t even look at it. Condescending staff who have no customer service skills at all.
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July 2024 by George Hart
Great customer service ,always helping and supportive and good deals and discounts.
Specifically Mr K is very good
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June 2024 by Karen Hernandez
In may I went in to get a new phone and I was charged a 200$ activation fee. I have been with metro for 15 years and never had to pay such a thing. I was given for “free” according to the sales person a speaker, ear buds and the phone case for new phone. I came home saw the receipt and I was being charged for those things I did not want to purchase. I called customer service and was told there is no such thing as an activation fee of the incredible amount of 200$ since I’m already a customer. I was told to return items to get my money back. I did go back to the store and I got the same sales representative. He did not want to take things back and was adamant that there is a charge for that amount. The representative told me he did something to my bill for my frustration which would make it a lower bill. My bill was actually higher due to the representative added without my knowledge insurance to my phone. I called customer service again and the representative I spoke with said he would refund me my 200$ and he was so sorry about this bad experience. Until now I have not seen a refund and I’m out 200$ for no reason. I truly hope the representative that swindled me has not done such things to other loyal customers. Very disappointed I am with Metro.
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May 2024 by Colton Patton
Skeptical..
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May 2024 by America Gallegos
Great customer service especially that one new girl she’s very helpful and made me feel welcomed I will definitely recommend to my family she also spoke Spanish and that made things so much easier!!!!
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April 2024 by Brittany Alcantar
Thank you to all the kindness and help you provide I appreciate you all
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January 2024 by Lucy Lopez
Staff is very helpful,clean,friendly
