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December 2023 by Nancy S.
We actually went in looking for an office chair (apparently they only sell those online), and came out with a new dining set. We worked with Sean who was very patient with us and helpful. I appreciate the no-pressure sales approach.
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October 2023 by Lalo Q.
October 6,2023 we bought mattress set from Mor Furniture. Upon delivery on October 11, 2023, the box spring did not meet our needs so we exchanged it for a "monkey board" set, which was less expensive then our original box spring set. I was told by David at Mor that i would be receiving a credit in the amount of $150.00 credited back to my original credit card I used for the purchase. I went to their store to inquire about the refund and was told to contact customer service, which I did and received an email stating I would not be receiving any refund due to my replacement item was LESS than my original purchase??? Made no sense to me so I went back to Mor furniture and the young man who helped me said the General Manager (Shawn) was not in until Sunday and he would speak to him since he had limited authority to do anything regards to refunds, and he or Shawn would call me Sunday afternoon. I didnt hear from them so I went back to Mor for the 3rd time to resolve this and Shawn said no one had talked to him about my situation. I told him my situation and he did some search on his computer and told me I had a delivery charge of $100 for them picking up and delivering the new monkey boards and they have issued a refund in the amount of$65.14 on October 19. I told him I was told by David, their salesman that there would be no charge for returning any items i purchased and we had a 30 day sleep trial to try our new mattress and could return it for any reason. I told this to Shawn who said I could not return the mattresses since I had exchanged the box spring already. I feel like I was lied to and delivery charges were never disclosed to me. He said that was his store policy and asked if I had any future furniture needs, I told him NO. They are OK with losing a customer ( who spent over $3500 for this purchase) over a mere $100 and i would NOT recommend MOR Furniture to anyone. I told Shawn i wanted the phone number for his Corporate office to file a complaint and he gave me the number for customer service. LOL. I informed him that that I would be putting a negative review on Yelp not recommending Mor Furniture and he asked me why I would this and I told him I was in Customer service industry for 20 plus years and I know how to provide great customer service which he lacked in my opinion. I WILL NEVER SHOP MOR FURNITURE AGAIN due to this bad customer service
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October 2023 by Jo Owens Murray
Very nice and helpful sales associate
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October 2023 by Young Sosa
This has been one of the best experiences I've had with buying furniture. Its my second purchase with Mor of Casa grande and all I can say is top notch service all the way around. Thank Sean for all you're help and being super professional the whole way through from beginning to end never skipped a beat. Diffently returning soon for my sons room. All the best ? ?
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September 2023 by Nancy Eason
Our salesman, Sean was very knowledgeable, patient and took the time to listen to our furniture needs. He helped us to find exactly what we needed and was not pushy.
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September 2023 by Amanda Ellis
Spectacular experience with a relaxed approach. Extremely personable. Was not planning to buy but ended up walking away with everything we have needed and wanted. Very happy with all of the statistics he knew and shared with us to help us make a decision.
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September 2023 by Tersa Juarez
I love your furniture place ad Jesus my sales rep. Was very professional and courteous and knowledge about your product. Definitely will be back soonThank you so much.Got my furniture way before promised.
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August 2023 by Jessica Gutierrez
Great selection of furniture with customizable features. Jesus was awesome! He was patient and understanding. He helped us with our first purchases for our new home!
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August 2023 by Kathy Bignell
Atia did an amazing job, very patient and knowledgeable. My husband really enjoys his new recliner and we await our new tv stand. The quality is wonderful and look forward purchasing more products in the future. We hope for a long business relationship with Atia and our pleased with the deferred interest financing. The store has a wonderful selection of different styles to choose from. The delivery was on time the staff was careful and very polite. Highly recommend both.
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August 2023 by Anayeli Aguilar
Jesus demonstrated a high level of professionalism, making it easy for me to recommend him to others. As a furniture salesperson, he exuded a warm and friendly demeanor that significantly enhanced my purchasing experience. I am absolutely make future purchases from him.
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August 2023 by Lisa Welsh-Workman
If you go to Mor Furniture ask for Sean Castle, after literally visiting 7 furniture stores in Casa Grande, Tempe and Chandler, Sean was by far the best salesman. He listened by to our needs and wants and showed us the perfect sofa, he even brought a chair from across the store, so I could see how it looked with the sofa. He is non-pressure and doesn’t follow you around everywhere. Very knowledgeable and knows his products. Also really liked Amir’s especially if you are looking for smaller scale items.
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August 2023 by Tatianna Cunningham
I walked into Mor today with my children and we were able to just walk around and browse at our own pace. No one was hovering and we were able to look around and make our way over to them when we were ready. The lovely sales rep Atia was extremely nice to not only me, but my children too. I came in with an idea of what i wanted because i had already been on their site and even though one of the items was not in the store, she was able to order it for me. She was patient with me when I changed my mind about a rug after I told her I was positive I knew what I wanted. She was not pushy and I didn't feel rushed. She went over everything with me and made sure I was comfortable with my choices. I'm glad she did because I would've went home wishing I had just got the other rug. I appreciate you and believe you're a true Rockstar!!! I can't wait to receive my new bed and area rug.
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July 2023 by Jennifer Martin
Jesus was great! He was patient and helpful. We walked out having bought everything we needed for our new home. We have been to more furniture many many times over the years, and have been at this particular location, now twice because of Jesus. He was able to help us out the first time and that’s why we came back again.
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July 2023 by Rachel Lopez
I bought a mattress with Jesus and had a great experience! I wasn't sure which one to get, but he helped me pick the perfect one. I am so happy with it and the help he gave me, I will come back when I need to buy more furniture in the future. It's so great to find someone honest and knowledgeable!!
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June 2023 by Ni Marie
I came to Mor furniture store with the intentions of looking at their Mattress selections. Upon entering the store I gravitated towards the most expensive beds before being approached by a salesman named Jesus.I explained to Jesus I needed a new mattress as the one I currently have sinks in , and my back is paying the price.Jesus asked me what features I was looking for in a mattress, and I advised him I wanted a hybrid bed that was cooling. Not to firm or too plush because of my previous back injury.Jesus immediately took me to a bed he personally owns which was a Mor Hybrid Cool 12inch mattress. He asked me to lay down and see how it feels, then excused himself so I could experience the bed.Long story short this was the exact bed I needed! Jesus listened to my wants and provided a bed that was extremely affordable but of top notch quality. His blend of personality and professionalism along with the knowledge of his products makes him a standout salesperson whom I will gladly shop with again.Jesus understood the assignment!He listened to what I wanted, and provided options on what I may need. He didn’t attempt to upsell me on the top dollar money making mattresses nor did he try to put a spin on why I would need an expensive mattress. He came across authentic and put my needs before his possible commission dollars.Mor Furniture, you have a diamond with Jesus! Better keep him around in my opinion.
