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February 2025 by Courtney Glory Kawira
Extremely disappointed with the service at Verizon. Not only was the customer service unhelpful, but the staff also seemed uninterested in resolving my issue. I experienced long wait times, poor communication, and a lack of accountability. Instead of finding solutions, they kept redirecting me without clear answers. For a company that prides itself on reliability, this was a frustrating and unacceptable experience. Definitely reconsidering my options moving forward.
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January 2025 by Amy VanHorn
I have had good experiences here for the most part. Had an appointment today and the lady was so rude we walked out! Told the greeter why. I hope she was just having a bad day.
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December 2024 by Arielle Wood
Our first visit was definitely a 1 star experience. We came to Verizon 11/29 around 8am right when they opened to avoid the crowd and try to get in and out since we have a new baby with us. We went in the upgrade my phone and have my husband take over my old paid off phone due to his phone no longer wanting to work. Our assistant Liz was rude and unfortunately made this a negative experience. When trying to explain the situation and what are trying to accomplish I’m not sure if there was disconnect or confusion but she seemed generally annoyed and inconvenienced. When asking questions about our previous plan and trade it she had the nerve to say “she’s just giving us all the options and we’re frustrating ourselves”. That should have been the moment that we asked for a different associate but they were decently busy so we just tried to get it all wrapped up and out of there. Because it was Black Friday and they had a promo it included an Apple Watch - we wanted titanium or black, we specifically said anything BUT rose gold. She comes back with the new phone and Apple Watch to our surprise is rose gold. I politely say this isn’t the color or watch we wanted and she wanted to argue that it was. My husband was become irritated because this is the second time she was argumentative. She said she can switch the color but it’s a $50 restocking fee (keep in mind we hadn’t even left the store or unboxed the watch!). This obviously was frustrating and we asked for a manager who ended up waving the fee (she was very nice and had great customer service I wish I caught her name). My husband had made a comment that she has been terrible the whole experience (which she was). She then decided to argue that she hasn’t been terrible and then was less than helpful transferring the phones over after.
We had to come back to get my husbands phone set up because we transferred it just as she half explained and it was still saying SOS. The second time was much more pleasant as Adrianna (I believe her name was) and manager Cisco were kind, very helpful and more than happy to actually listen and help. This would have been a 5 star review if it wasn’t for our first experience with Liz. We will continue to use Verizon but in the future would not work with Liz.
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November 2024 by Greg Kasper
Terrible service- very unprofessional sales team.
Waiting many hours for phone transfer.
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October 2024 by John S.
Just a sales office. Not much help with problematic phone.
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September 2024 by Cameron F
Good luck getting help, I had to exchange case I got online for my phone that was wrong size so decided to go in too the closest one because I needed it for my new phone walked in there was 5 people helping one couple and two helping one lady two helping another couple so I'm standing there for about 25-30 mins finally everyone gets the help they need and leave and most the employees go to the back meanwhile still standing there with no one acknowledging me had two employees walk past me out the door. Finally someone else walks in someone comes from the back and checks them in and ignores me standing right next to them so I go and throw my stuff on there little table and plop myself in a chair then decide I should probably go look to see if they even have the case I need because I would definitely have been lost it after that. But finally they sent someone to me because think they finally realized. Apparently this is an issue here after talking to some people no other Verizon has ever looked this disorganized too let this place be your last resort
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July 2024 by Cassandra J
I’ll have to give this location one star. If I could give zero stars I would. I went into the store today because I needed assistance. I’ve called customer service and wasn’t getting anywhere with the customer service rep. so I decided to visit a store. I drove from Maricopa to Casa Grande to the main store, hoping to receive some assistance. The young guy was pushy and he really did not try to help me at all. He never asked my name he never looked into my account. He just automatically told me that I would have to wait until I receive the equipment then get that transferred to my son’s name. The problem I’m having is my son is not authorized to make changes on my account. My son was looking to get Internet started in his own name. I don’t like how these large companies are outsourcing their customer service department. The reason why is because there’s a language barrier they are always getting the information incorrect and making incorrect mistakes and me as the customer is always left to suffer and be held accountable for their errors . I am upset that I drove 30 minutes outside of my way to talk to someone at the main location and did not receive any concern or resolution. If you’re not buying anything from this location, they’re not gonna help you resolve your issue .
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July 2024 by David Paula Monter
Update as of july 3rd 2024. I went from 3 stars to 1. We went on line to make an appt. What a joke! Temperature was very high very hot in the store.
They expect people to wait long times yet have no restroom! Last i checked we are in the USA, so why are the signs in a foreign language before they are in english?? This is a couple years after my last review and it's only worse....one would think with all the money this company makes they would have more than a couple employees to take care of their customers. That last thing is all the razzle dazzle oh it's cheaper on than in store. It's simple sell a product same price, quit all the frickin games. No wonder people hate capitalists frickin crooks.
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July 2024 by Sherry Adams-Fletcher
I'm not sure if I've ever had Verizon or not, but I've gone into the store this recently and became a Verizon customer and got a lot of business in there for 1 day. It was like I was in their hours and hours and hours. Finally, instead of doing consumer, they did business, so they didn't give me the free phone, the free tablet, the free watch. So instead, they did it under my business cause. I had a business with T-Mobile, and so they ended up doing business. So I never did find out where my bill was due, and when I did find it, it was the past due. So I finally found that out paid it. And then I get charged, I guess on my second bill. A wiping 429 plus dollars. So when I called and asked what was this 4 and I looked at the bill? It said 200 and something dollars for calls. I'm on unlimited plan, so I'm confused, so I have been calling and texting the person that moment managers that help me with this. So now they told me I needed to come into the store in order to resolve the issue. I let them know that I just had breast cancer surgery. So why do I have to come into the store? Can we not do this over the phone? I don't feel comfortable coming into the store right now after having the surgery, and they say. Well when you already, you're able, you can come, so my thing is. Why can't this be taken care of by the phone? Does not make a lot of sense to me. So I'm gonna give them a call again today. I'll text yesterday to see if they were gonna be in the store. The person that's supposed to handle my issue and we shall see, and I do want them to put my money back into my account A. S.A. P.
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July 2024 by Fannie S.
4 employees working and 2helping customers!!! 5customers in the store and the 2 out of the 4 want even attempt to assist help waiting customers bad for customer service!! Customer should be first. SMH
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May 2024 by Danielle Morando
There are new staff and managers working here. Very friendly. Very knowledgeable. We received excellent service, and we did not have an appointment.
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May 2024 by Teri Mathis
I had a great experience at this verizon. I decided that my phone needed a good washing and needless to say it didn't survive. Dawn was very pleasant and went above and beyond.
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May 2024 by G B
Super poor customer service. Staff can’t acknowledge ppl and would rather setup a display than help a store full of ppl. Why only 1 person is working while 4 others stand around is beyond me. Watched 2 other folks walk out unhappy before I opted to do the same. Do not recommend.
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May 2024 by Sara R
People typically read the lowest review, but PLEASE READ ENTIRE REVIEW.
I went in with my son to get him a phone and add the line to our account. Leah was the representative who helped us. I mentioned how we were upset that after 15 years of being customers, our account went up without an explanation. She brushed it off like it was nothing, "Yeah, they are doing it to get customers to switch to the new plans." We are on a very limited income, and when talking with Leah, she could have cared less to look into our military account and try to help us. My son was trying to figure out which color of phone he wanted, but could not decide. After some time, Leah began rushing us because, and I quote, "They need the phones to be put away if you aren't going to make the purchase." So I asked, "Why are you closing soon? What time is it?" She said yes, we close at 6 pm. I looked at my phone and realized it was close to 6 pm, not knowing they had closed so early. No one mentioned the time constraint when we walked in.
Yes, I should have immediately said fine. You obviously do not need the sale and walked out. But, it was my son's birthday, and he had been looking forward to this all day. He quickly made up his mind. She did not spend any time with us going over the phone. She made her sale and went to the back.
A few days later, I reached out to another representative, Dawn. She was absolutely amazing! She listened to my concerns and was able to help me figure out how we could lower our bill. Going over the account, she actually saw that without even asking me, and after mentioning how our bill went up, Leah put insurance on my son's phone. I was pissed!!! Thankfully, Dawn took that off, and our bill lowered over $50 a month from other things we had on the account and did not need.
I am rating this a 1 because no customer should have to deal with Leah's terrible service.
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April 2024 by Patrick Matthews
Great customer service!
