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January 2024 by Kalleen Gould
Very helpful! Thank you for taking the time to help me with my phone issue.
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November 2023 by Bette Hinkley
3:00 pm on Cyber Monday. One tech on hand, with a customer at his desk. One lady in front of us had been waiting 20 minutes already. Asked if anyone else could help, the clerk said his helper just left. Asked if we could make an appointment, "not recommended because you would go to the back of the line when you arrived". I am interested in a new phone and a new plan. Guess we will search for a different provider. Be aware, going online will just take you in circle after circle. After being a loyal customer for over 25-30 years, we are done.
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November 2023 by Alex Starr
The manager Alex was amazing . He fixed all issues we had and set up us with everything we requested. Because of his amazing service we will continue to use this Verizon location for future needs and products .
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September 2023 by Bill Brown
The employees at this store are very helpful. The company itself, well pretty much thieves like all the rest of the cell services and so much outsourcing good luck understanding a word they say anymore. The new American way ? very sad
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September 2023 by Derk B
Very highly satisfied with my visit at this particular store. From moment walking in, I was greeted and next in line to get some help. Had seen a few of the guys at work with Smart Watches,so I had to see what all the hype was about. Most of the ones I had seen were very nice looking. Manager spoke with me first,and introduced the Sales Rep Leah to me. I was greeted with a friendly smile and shown a few of the smart watches they had on display. Leah was very knowledgeable with the pros and cons of the Apple & Samsung devices! I felt no pressure at all between either,and didn't think I'd walk out with a smart watch. I was sold on the Samsung galaxy Pro5 watch. The magnetic tuck in style band is what really got me ha. The watch has a lot of great hidden features also that she explained. Sales Rep Leah was very patient with all the questions I had before leaving the store. Wonderful personality and went above and beyond. Good customer service is hard to come across with this younger generation. So it was nice to experience this in my visit. I highly recommend this verizon store for a nice friendly atmosphere and great customer service.
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September 2023 by Jeff Laplume
Employee that waited on us seem like he did have time for our issues on my wife's phone and said to do a couple of this which did not work for her new phone.jusy about ready to switch to att
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June 2023 by Eli Harold
Wife bought two new Galaxy S23 ultras and a watch here. She's been a customer since early 2000s. We sent our phones in for credit UPS lost mine (tracking shows that it wqs picked up) wife talked to Verizon rep through chat and they said no problem your credit will show up. Just got a 500 dollar bill, wife calls Verizon they say that we won't be getting credit for their F-Up and oh by the way we now have to pay back last month's credit. I'm going to pay our equipment off and switch to AT&T your customer service is horrible.
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June 2023 by diane kopf
Everytime I come here, I receive very good customer service. Since COVID, many policies have changed, but I still get the help I need.
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April 2023 by Diane Knutson
Good selection service for my upgrade to new phone. Helped pare down my bill by removing items I don't use anymore.
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April 2023 by Bebe
Went in to get my new phone setup when I went in I was immediately helped Leah was my service person and she was wonderful took the time to help me and explain things what great customer service from all of them great. Store thank you so much Leah.
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April 2023 by michele mcsherry
My own experience with this store was a fiasco back in September. I canceled my phone within 30 days because they couldn't get my phone number turned on. I was using wifi calling only. I am still getting bills and emails from this company. I can't get it to stop. I also had no signal or service in Coolidge. They kept my brand new at&t trade in phone and only gave me $140 for it. They were still billing me for the watch I returned in 30 days 3 months later. BEWARE!
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March 2023 by N and C Farrell
Brittany was excellent and provided the best service I have had at a Verizon store. She helped me find the phone I wanted and set it up for me (knowing there is a charge for it). She was very personable, professional and customer service oriented. From what I can see, the store is very busy so be prepared to wait some - not likely to walk in and out quickly. And depending on you file storage on your old phone, it will take some time to transfer files as well. Be sure to check your bill carefully before signing off, of course.
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February 2023 by h wofford
Our experience with this store and more importantly, Marcus Baca, was perfect! This young man was very patient, personable, and professional in helping us purchase and set up a new account.
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February 2023 by Jaron Cardenas
Went to this store first thing in the morning after my phone was ran over by a car, after being checked in, Andre was the person who helped me. He went through different options with me and helped me get a new phone, his customer service, friendly and professional attitude with a mix of extreme knowledge on the phones was spot on. We need more people like him in this world when it comes to customer service. Definitely sending people his way.
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January 2023 by Braden M.
Do not do in store drop off if your doing a trade in. They will send you out with no way to mail your trade in. We have been going in circles trying to get our phone traded in with no real solutions. We've contacted Verizon help and have been told that we should have been given a shipping label by the store, in the mail, by email QR code, and/or by UPS but have spent multiple days driving to different locations to be sent away.
