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November 2023 by Ron W.
I was not pleased with the service. They were supposed to patch a hole in my tire. They couldn't get the tire pressure right and I woke this morning with the same tire flat. They charged me $55.00 to fix it and it still wasn't fixed.
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October 2023 by Pamela N.
These guys are AMAZING! From the first phone call to the final bill... I was completely taken care of. The price was reasonable, they checked everything, gave me options and ultimately helped me get the best tires for my horse trailer. I'll be back.
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October 2023 by Garrett S.
Over priced and way off on quoted wait time. Couldn't help but feel like I was getting played with as far as getting over charged for a new set of brake pads and rotors. I had to ask for a specific breakdown of the pricing before they started taking off some charges. Also witnessed two customers before me break out in an argument with an employee over similar issues as mine. They apologized for the wait and we're respectful towards me, however actions speak louder than words.
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September 2023 by Joseph P.
Made online appointment for an Alignment. Received confirmation email of appointment. Showed up and was told they don't take appointments on the weekends even though they give the option online.Paid for a four wheel alignment but they were unable to adjust the front wheels Camber on a 2001 Ford Escape. Manager said that they're unadjustable, and that aftermarket cam bolts for strut adjustments don't exist. However, they do sell them at every big box store, this car is 20 years old, the alignment has been adjusted many times.Don't go here, they don't know what they're doing. Car still pulls to the left when the steering wheel is held straight.
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September 2023 by james p.
staff is pleasant , technicians are not professionals, goof up a simple task. then don't honor poor workmanship
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September 2023 by Kimberly C.
My fiancé had a total front brake job done on our Expedition in February.When he returned home the brakes had been sounding strange. So we brought it to a local brake shop. They had put both the inside brake pads on the drivers side and both the outside on the passenger side. Causing the brakes on one side to do all the stopping. It also caused the brand new rotor to have to be replaced again.We have contacted them and they are not taking any responsibility for their crappy workmanship. If their technician had installed them properly we would not have had to replace the pads and rotor in August again.Do not trust them for your brake jobs.
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September 2023 by Maya L.
This is a company of integrity and friendliness. They fix complex problems in record time and for less money. I have enjoyed interacting with many technicians here and I value their servicing of my vehicle.
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September 2023 by Justin Hiner
I came to this location while on a road-trip after spending 1900 having front end work done at the flagstaff big o. The worker at this store was very rude and money hungry. I get that I didn’t buy the road hazard protection on my new tires but I wasn’t having a road hazard problem. The flagstaff store had not balanced the new tires properly causing my check tire light to come on 20 minutes south of flagstaff. The worker refused to budge and stated I would have to pay a second time to have my tires re balanced when I had just paid in flagstaff to have them balanced. I am grateful the flagstaff store kicked in and spoke with the worker convincing him after arguing with them in front of me on the phone to just re balance them. The worker at this store was then extremely rude slamming the keys on the keyboard and wouldn’t speak to me any further even after I apologized to him for causing him frustration. This worker needs to be re trained on how to take care of a customer and give good customer service! I only added a star because after me being mis treated the issue was rectified. Thanks to the flagstaff store for offering good customer service and making sure I was taken care of on a very long road trip thousands of miles away from home!!
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September 2023 by Jeff Anderson
I received excellent customer service from John Wollam. He was friendly, professional and knowledgable. They got my truck worked in right away and called me promptly when it was completed. Most definitely a five-star experience. I would highly recommend.
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September 2023 by Bill Forst
I made and apt to get my oil changed. They tried to upsell me a fuel system flush etc. It tool over 2 hours. About an hour in the guy tells me that there is a nail in my tire, do I want it repaired. Thinking of their competition for tires, (Discount), I figured it would be free. They hit me up for $39.99 to repair the tire. The oil change was $49.95. They were after more money from me the moment I walked in there. Find a company that you trust and stay away from these guys.
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September 2023 by Bobby Rose
Called about a quote on some tires. The person who answered the phone was very helpful. They said they had to call someone about one of the size tire I asked about (355/30R19), which is understandable (another store I called had to as well), and they said they would call me back. It's about 22 hours later and I have not gotten a call back, not even a voicemail.
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August 2023 by Chris M.
We got a flat tire on Sunday. They were short staffed but got us in and on the road in about an hour. Brandon took care of us but all the staff were polite and helpful. Great working with a Veteran Owned and Veteran Managed business.
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August 2023 by Mark Koman
Sales associate Brandon ordered replacement for my flat tire I and scheduled install. Returned from a 45 minute walk to find tire already replaced. Asst. Mgr. Gil is great! Clean store too.
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July 2023 by Robert G.
I paid for an oil change, tire rotation, filter, change, etc. They told me it would be done in an hour... It took 2 1/2. Then when I got home, I realized that they had oil spilled everywhere on the inside of the cab of my truck all over the door all over the floor mat.Then they honestly asked that I bring the truck back in so that they could clean it. I do not trust the person that messed it up to fix it.
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July 2023 by David Brennan
It was a busy Saturday and they worked me in and did 4 tires on a trailer. Thanks again.
