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January 2024 by Jonathan Varrichio
I have the monthly unlimited wash plan and go every Sat to wash my truck. This Sat I got it back and a big scratch on my driver side door. They said it didn’t happen at the car wash but it definitely did. Manager wasn’t there so just cancelling my plan and finding another car wash. I folllowed up with management and they were very accomadating and repaired the scratch.
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December 2023 by Ashley Marquez Garcia
Went and got the $39 platinum wash and my vehicle was covered in water spots as if the did a half a@@ job drying it. Never again
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October 2023 by Dana R.
I don't know what's happening here, I've been to several different locations, all the same thing. They used to wash your car with a brush when you first pull in and scrub off all the big bugs from the grill hood and windshield. I guess just like everything else, service is going out the window. Raise the prices, lower the service. That seems to be the cobblestone way. Currently searching for a new place.
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October 2023 by Justin R.
By far the slowest Cobblestone I've been to. Avoid them unless you have 40 mins to wait for a basic car wash.
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October 2023 by E U.
Purchased 12 washes online, bar code won't scan at the location. Reached out to the customer service team for help and was told there was nothing they could do.
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October 2023 by Roberta W.
I took my car into Cobblestone car wash today- Hayden and Frank Lloyd Write Blvd. The car wash was $39.00. It was the worse car wash ever. I have been going here for years and was shocked by the poor job. First of all, they didn't vacuum my car and left crumpled up paper and mud on the floor mats. The bird p*** on my car was still there after it went through the wash. All the dirt on the front of the car was also still there. I pointed this all out to them, but except for picking up the garbage from the floor- they didn't seem to care. Unfortunately my husband didn't realize what was going on and had already given them a tip. I had to finish cleaning my car when I got home. What a complete waste of money.
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October 2023 by Tami Simmons
My go to for oil change and car wash! Fast, friendly and comfortable sitting area! Not to mention attention to detail on my car. I love this location and I wouldn’t take my car anywhere else. Thank you Cobblestone Cave Creek for being my neighborhood fav! And the popcorn is just the perfect treat for your customers ⭐️Service: Auto interior vacuuming
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October 2023 by Mama K
The manager Aimee here went above and beyond to clean up a disaster the Scottsdale road Cobblestone created. She took her time and was extremely kind and caring. This is the only cobblestone location I will go to and the only reason I am keeping both mine and my daughters unlimited membership passes. They do the best job at this location and is worth me driving way out of my way to go to this one! I hope they give Aimee a pay increase, she’s amazing service A+++
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October 2023 by Asya Barnes
I’ve always had good experiences with Cobblestone except this location. First time I took my new truck and paid for the highest dollar wash it came out looking like they used muddy rags to wipe it down and the dirt that had washed down from the wheel wells didn’t get wiped at all. I also ended up with a new scratch. Complained to mgmt and they gave me a free wash. Was skeptical about going there again but figured I would give them a second chance on another vehicle. Same results less the new scratch. I give it two stars because mgmt was good, just don’t think their guys who wipe it down and provide the most of the service really care.
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September 2023 by allison c.
This cobblestone is the worst service of all of them. They want to always upsell you and not do a good job.
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September 2023 by Tracy B.
I went to the 51st & Bell location and got the Ultimate Wash. The entire process took less than 10 minutes. I can see why. As I was driving away, I noticed there was no scent. When I got home, I lifted the tailgate (crossover) and saw they didn't vacuum back there despite me cleaning everything out. Then I noticed the black scuff marks I had on the side of my car were still there. They are easily removed by rubbing them out so apparently they refuse to put effort into the detailing. I ended up vacuuming my car and removing the scuffs myself. I don't expect to do that after paying for a $36 wash and tipping. They won't see my business again. Sure miss the BJ's that used to be at that location. They did a great job.
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September 2023 by Jason S.
Roger, Joey, and Kahaleif are the nicest most professional men in the business. They always greet us by name, with a smile and brighten our day when we bring our cars in for a cleaning at Cobblestone. Roger, Joey, and Kahaleif.....Thanks for being awesome and making our day better!!
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August 2023 by Mike H.
Place is basically empty and the inmates are taking 40 min to "dry" the car. SlowSlowerSlowest
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August 2023 by Bill Edwards
I go here all the time for the past 6 years. Today was terrible. First I asked for change so I could tip the detail people, and it was like I asked for something big…deep sigh and rolled eyes. Whatever, we all have a bad day.Then when my vehicle was ready I asked for two or three areas that I could see were not dried properly. Upon getting home and I the shade, I can see nearly the entire vehicle has water spots. Not worth driving back so I will do it myself.What’s going on here? Does nobody care anymore? People run everywhere around you car but I don’t think anyone knows who is doing what.Disappointed.
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August 2023 by Mark Morelock-Arizona REALTOR
After spending over $300 on detailing, both inside and out, I had to take it back as it wasn't a good job. The quality crew agreed and then recleaned but it still was a lousy job...so I just decided to finish it myself. We're not talking about a filthy car...just normal wear and dirt. A can of carpet cleaner and elbow grease worked so much better than the job at Cobblestone (even after they said it was cleaned twice). Further, I'm on the unlimited wash and vacuum plan and they still only do marginal job. Have them clean the outside of your car but don't pay them for inside cleaning because they don't do a satisfactory job. For $300 plus my carpets should have been shampood and looking great. They had the car the whole day so it should have been a better job. I'm not asking for miracle cleaning but for the money I paid it was not adequate.Service: Auto detailing