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September 2025 by FRANK krekorian
*******
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May 2025 by Nicole
The fact that the customer service desk is closed during business hours almost every time I go in the store is ridiculous. I had the customer service worker tell me there’s no one there to help me at 10:48am.
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April 2025 by Monica Williams
Super nice staff at the Cave Creek pharmacy (located on Cave Creek Rd. and Tatum Blvd.)! They are very knowledgeable about prescribed medications and inform you about possible reactions. If you need help with over-the-counter medication...they are very kind and will even help you select needed items to help you feel better! Thank you so much for so many years of loyal service!
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April 2025 by heather zane
Great experience!
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October 2023 by Josh 1.
Not helpful. Avoid if possible. The attendent just rude and lazy. Go to Walmart next time.
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May 2023 by Anastasia T.
Not customer service oriented! Booked pick up 3 days early. Needed to pick up a half an hour earlier. After many conversations couldn't do and wasn't willing to help. However I can pick up after...
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April 2023 by Gena L.
The floral department at Tatum and Cave Creek is the best! Beautifully crafted flower arrangements for a decent price. Every time we order, they deliver more than we expected! Thank you!!
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January 2023 by K C.
Seriously, the entire deli is closed at 4:30p on a Wednesday? And no pre-packages cheeses available either. A guy's gotta have his cheese. Hmmm??
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January 2023 by Busy M.
Decent frys store, the middle aisles are stocked, the problem is with the deli, butcher etc, they are NOT staffed. Its hit/miss if you want those items. 4pm the deli is closed on a Wednesday. This is a problem if you are trying to get items for dinner. This location does have cashiers, no can do self check with $150 worth of items. They are pretty good about pre-orders for drive up. I've found a number of items on clearance so its worth it to walk the aisles. I don't understand the issues with staffing the deli/bakery/starbucks/butcher counter. Would be 4 stars but can't get deli for dinner, this is a problem
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July 2022 by Jim W.
Store has gotten somewhat better with the employees being friendlier accept for the ones shopping for online customers, I assume that's what they do. I've run across a few who will squeeze their big carts right in front of the shelf you're looking at and sometimes even park it blocking you. Guess online customers come first. All the self checkout lanes seem to have lessened the cashier lanes. I've been there on Saturday with huge lines and 2 cashiers max. Self checkout is fine if you have a few things but with a cart full it's a hassle.
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May 2022 by Danny J.
I like shopping here and have shopped at this Fry's or another one near where I used to live for over 22 years. I am glad that a 2nd grocery store was added to this intersection as it brings competition. Since the other store offers fuel rewards we do the bulk of our shopping there and still head out to this place for things we can't find at the other place.
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November 2021 by Skyler J.
Not a fan of this location, since I work at Frys! Lady of the cheese who works nights, can't smell the cheese because she does not have a sense of smell. Some have covid too.
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October 2021 by A W.
So cheap during rush hour they have dozens of people waiting for 2 cashiers. Standing in line took over 20 minutes
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August 2021 by Heidi J.
Fry's Food Store at Cave Creek and Tatum has terrific customer service! When part of my order went missing, they helped me out, no questions asked. I have shopped at this store for years, but never needed any assistance with lost groceries. Thanks for being so understanding and accommodating. Your service is truly appreciated.
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June 2021 by John D.
I had to write this review after the AMAZING customer service Tony provided me this evening. I was under the impression the store closed at 11 PM and showed up at 10:20 PM. Tony was helping another customer and I opened the door manually. Instead of telling me they're closed, Tony kindly said to "be efficient- they've been closed but I'll take care of you" Simply amazing!! I never write reviews but Tony is fantastic and I truly appreciate the customer service you showed me this evening!!!
