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August 2023 by Debra Mlinko
The employees are very helpful
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November 2022 by Tim
Very happy with the service that this store offers on parts and water testing. I've been in there multiple times over the years with broken pool filter parts and I think the woman's name is Randi?? who was very helpful with assisting me and getting me out the door with what I needed. I know some of their products are a little expensive but to me it's worth it to have employees like her working there helping out customers with in-house parts and assembly rather than waiting days if not weeks from purchasing things online.
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November 2022 by James Daniels
They've got all the stuff to keep your pool clean and safe plus all the floaties and everything that you could possibly need to fix or repair your equipment.Smiling helpful employees are able to get you going and if they can't fix it they know who can.
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June 2022 by Michael K.
Very friendly and knowledgeable staff! Tested my water and walked me through how to fix the problem.
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May 2022 by Danny J.
Last year the leaf vacuum canister cracked in several places and needed to be replaced. I was in the hospital at the time and called the local Leslie's store to purchase a new leaf vacuum canister and to arrange/pay for the installation of the canister. On the day that the tech arrived he took one look at the cracked canister and said he doesn't want to remove it, rather just bypass it because it involves a little digging (which is exactly what I paid for). He just left the new canister since it was paid for and refused to install it. Too me this sounds like the tech is just plain lazy and afraid of a little work. So I contacted another company I had dealt with before and they came over to install it, no questions asked but it was a little more expensive. Had I not been hospitalized I would have done the work myself.Leslie's offers a service to test your water. And invariably you'll need chemicals and they are very keen on selling shock, algaecide, and chlorine. The problem is I took the same sample to 3 different Leslie's stores in the area and got 3 different results, so who to believe? About the best thing you can do is to educate yourself. Google troublefreepools and learn that you only need liquid chlorine and acid once you have a Cyanuric acid level between 30 and 50 ppm. If you keep using tablets in chlorine they include cyanuric acid and once your levels head north of 50 ppm and approach 75 to 100 ppm you'll need to add a tone of chlorine on a daily basis or partially/fully drain your pool to reduce the amount of cyanuric acid. Now Leslie's can even sell you a tablet that runs about $75 per 10,000 gallons. They sell you tablets chlorine which will cause you to drain your pool or buy 1 or more tablets to reduce the cyanuric acid. It's a scan designed to fleece you of your money.I purchased a professional test kit from Amazon, Taylor K-2006 along with a Taylor 9265 magnetic stirrer. I drained the pool and performed a chlorine wash, then refilled the pool and added 1 Gallon of Natural Chemistry 7401 Liquid Swimming Pool Stabilizer and Conditioner which was enough to raise the cyanuric acid level to 24 ppm for my 13,300 gallon pool, and then used 3" chlorine tablets (3 per week for 2 weeks) to raise the cyanuric acid level to 35 ppm; you want the level to be between 30 and 50 ppm, but no higher, so continued use of the chlorine tablets (which are expensive as well) will cause more harm than good. Over time as water evaporates and you add more water to the pool they cyanuric acid levels will eventually drop and when they fall to under 30 ppm, you can add more tablets (no more than 2 or 3 per week until dissolved & recheck the cyanuric acid levels). The trick to not having algae in the pool is to keep the chlorine levels above 5 ppm. I target 8 ppm and adjust the amount of liquid chlorine that I add each day or every other day (in the colder months) so the level heads for 8 ppm. I've been doing this since September 2019 and no longer have any algae issues. Before this when I was so dependent on Leslie's to test my water and sell me shock, algae remover (yellow or green), stabilizers, etc ... I would spend several hundreds of dollar per year. I use liquid acid (pick up both chlorine and acid from Home Depot in a 2 gallon box). You pour the acid straight into the pool in one spot in the deep end, and you distribute the chlorine in several spots. I spend much less in chemicals and really only need 2 kinds (once in a while I will use some baking soda from the 13.3 lb bag I buy at Costco to keep the total alkalinity between 100 and 120 ppm, but if you keep the cyanuric acid levels between 30 - 50 ppm and total alkalinity between 100 to 120 ppm all you'll ever need is liquid chlorine or liquid muriatic acid and you'll save lots of money and never have algae issues again. This is what Leslie's doesn't want you to know. Troublefreepools even has a calculator at their website that you can enter data from your pool and it will tell you exactly how muc
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November 2021 by jerry nelson
Kudos to Randi and her friendly very helpful staff
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November 2021 by Scott L
Helpful folks!
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November 2021 by 996porschedriver
This has to be the worst managed Leslie’s in the valley. I live in the neighborhood, have been in 3 times and every time it’s something else. Today the credit card systems were “down” so the kid was writing down everyone’s cc info on pieces of paper. C’mon- that’s so dangerous!
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November 2021 by Randy Starace
Great people but their prices are out of sight. They claim their stuff is the best. I do get my water checkup their and support them when economical .
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November 2021 by Sam Brandt
Randee at Tatum & Dynamite is the bomb!! Took our pool cleaner in and she had it analyzed in about a minute. Waay more help than corporate!
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November 2021 by Kevin O'Neil
Huge thanks to the folks at Leslie's Pool in Cave Creek. They are extremely helpful every time I go in, and always have the right answers.
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March 2021 by Robin L.
The employees have been great in helping me navigate owning a pool for the first time. The free water testing service is awesome. They do recommend purchasing their products to fix problems of course, but they aren't too pushy and if I find a better price online I just buy it there instead.
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November 2020 by Skyin Jesse
Great customer service at this store. I go there for all my pool supplies.
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November 2020 by Milad Ebrahimabadi
It looks like some of the associate there all they want is selling their product without even listening to you.! I got there a person his name was Tyler I think I was trying to explain what going on on my pool but He literally Kept ignoring me and he even didn’t one eye contact to me !He just did his water test and goes here what do you need this product and I go OK but did you listen what I said here’s an issue and then he go OK then take this instead! I like their manager on this location I’ll come at least once a week I spent more than $300 on the pool chemical but that’s not an issue the way the treat customer was not cool
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November 2020 by Carol Dello Russo
If you are a pool owner, this is the place to go for water testing & pool & spa supplies. Store manager Rhonda is always very accommodating & knowledgeable & cheerfully helps customers with their unique problems no matter how long it takes. I enjoy patronizing this particular Leslie's. I'm sure you will as well.