-
March 2024 by Mindy M.
They're super helpful there. I was able to get a reasonably-priced black microfiber couch with reversible chaise. I have had it about two years and awesome still. I did accidentally rip part of it while trying to move it.. but you won't notice it unless it's looked at from a certain angle. I don't sew very well so I have been putting it off.
-
January 2024 by Miranda M.
I visited Pruitts with my uncle who was in the market for a new couch and recliner. He had seen an ad delivered in his mailbox for Pruitts and suggested coming here. We were very happy with the service received, although the salesman was a little too talkative and rambling for my taste (I want to make decisions and move on, but there was a lot of get-to-know-you conversation and general chit chat... not my style). My uncle found a power recliner he liked within his budget and the salesman led us to a somewhat matching couch. We purchased both and requested home delivery. The delivery happened faster than we expected and the crew was on-time based on their initial 3-hour estimate. They called 20 minutes before arrival and set everything up in my uncle's living room per his request. Overall, this was a pain free experience!
-
November 2023 by Jonathan U.
Usually the quality is high, but recently we purchased a table and chairs. The table is great, but the chairs are so cheap and nothing similar to what was in the show room. We've had them come out and service them 3 times and they continue to fall apart. Now they no longer will respond to our calls, they won't fix them and they won't refund us for these junks chairs. Will never be coming back here again.
-
October 2023 by Sally V.
Have purchased a lot from them over the years. Now I cannot get anyone to answer my phone call. Spent 20 minutes trying to speak to them. Finally called another department where she forwarded my phone call back to sales and I was put on hold again, They must not want to sell furniture any longer.
-
October 2023 by Joe M.
Kyle was amazing from the second we walked in the store. Provided us with directions to what we were looking for. Gave us additional information and was overall great. If you come to Pruitts request Kyle! He’s the man
-
October 2023 by Jocelyn R.
Pruitts Furniture last forever!! My daughter has had a Captains bed with dresser for 13 years & the quality is still good. It's so hard to find quality items out here in Arizona but I know for sure that I got my money's worth !!!! And the price was phenomenal. I don't need some expensive furniture that will be no good after 5-6 years. So I highly recommend Pruitts...
-
September 2023 by Myles B.
Buyer Beware! This place is horrible, the quality of their furniture is garbage, and their customer service is even worse. We shopped around the big stores, thought we found a great place to buy a fairly expensive sectional. Months later, they delivered a massive couch, which we questioned was what we even ordered. Well, within 5 months, the cushions failed, the fabric was horrible, wearing, and hot, and we could feel the frame of the couch in our backs. Called them about it failing this early, they sent out a guy to take pictures. Apparently that did nothing, so they picked it up on a Wednesday, threw our cushions on the ground when moving it, set our couch on the ground outside and in the truck, didn't bother to wrap it, guys were sweaty while hugging our cushions to take them out. So now our couch is dirty. Then, they won't even look at it until Saturday, when Kyle is back working (as if he is the master furniture carpenter?). So, inconvenience your customers for days without a couch based on the schedule of one guy? They gave us a loaner, at my asking, which was horrible. I had to call them back just to understand what was happening to our couch, whether we were getting our money back or we had to fight them on this. This place is a joke, expensive, and their furniture is very low quality. Will never shop here again.
-
September 2023 by Shayna Robertson
I was worried about going here cause all I heard was that the furniture was expensive. Although like most places there were items definitely way out of my budget, there were plenty of items that were affordable. Even if you're just going to look and not sure about buying right away, the building itself is a cool thing to experience. Only downfall is majority of the furniture was Ashley Homestore...
-
July 2023 by Jennifer O.
I ordered a new bed frame from Pruitts and had a great experience. They had a lot of options in the store that were in my price range (fairly inexpensive). After we ordered our frame, it turned out they were out of the one we chose but had another similar frame that was more expensive. They adjusted the price to match what we had paid. I felt like this was the fair thing to do. We also had them deliver and assemble the frame and it's been great ever since, no problems. I would buy furniture from them again.
-
July 2023 by AJ AJ
We have a remodeling company and we've been working with the sales rep Earlin here for over 10 years. Such an amazing experience with ease and attention to detail everytime. He's the reason we shop here! Just made another purchase with him and we are super satisfied ???
-
July 2023 by Ebear E
Bought extended warrenty on recliner set. Put in claim and cushion not covered. I was told the warrenty would cover everything. Even is cut by knife or puncture, but not cushion. Manager Lynn stated they are training employees to point this out. Sorry but not helping my case. Don't waste money on insurance.
-
April 2023 by mildred smith
The sales people are wonderful. The ladies behind the desk are amazing the quality of furniture is high end however the maker of the very expensive mattress was a let down. Has absolutely nothing to do with Pruitts.
-
April 2023 by Zac Butler
I used to run around this place as a little kid when my parents would be looking for furniture, now I buy my own stuff here. The selection and options are really good and the prices are competitive. I've used their delivery twice and it's always been great. Great local Phoenix business.
-
March 2023 by Samantha Shiers
Pruitts is huge and has a massive selection of furniture and decor. They have more that’s not even displayed if you look on the monitors. I bought my bedroom set from here over 4 years ago and have no complaints, I love it still!
-
February 2023 by Gerry M.
Great selection, knowledgeable friendly staff, prices and delivery times are better than most everyone else's.