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March 2024 by Lina
The young woman with the dark hair that never learned how to laugh and treat people nice gave us the worst and most rude experience. We will never come here again and we hope somebody will speak to her about customer service. We didn’t feel welcome, even worse, we felt like she was extra rude, ignorant and disrespectful to make us leave. Unbelievable!!! We don’t know about the other staff, they seemed friendly.
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December 2023 by Benny Delgadillo
To begin with, the staff seem to always be in a bad mood and then when you ask them about something they make faces as if you were bothering them and in the end they couldn't help us and left us there. Afterwards we asked another person for help and she took care of us better and commented That person was in a bad mood all week and that's why he was like that, but I really hope those in charge see that and pay attention to the people they hire since I wouldn't give them any stars.
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August 2023 by Carmen Perez
Shoes are great but selection is limited, customer service is nonexistent. No one is there to help find your shoe size. Someone is standing in the front just glaring. Not inviting at all.
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August 2023 by Jay Dae-Su Vega
Very slow and rubbish customer service. Best avoided.
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March 2023 by Luke Mckee
If you like shoes this is the place to go. Some prices are high. Good selection. Not a lot of sizes in some styles.
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January 2023 by Dung Bui
I have found a pair of Air Jordan but all they have is size 8 and 13. What??? No 9 to 12? Bottom line is I'm wasting my time here they don't have size 10 for me ??
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January 2023 by Qiana Finney
This store doesn't do exchange nor refund on defective items.
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November 2022 by Dupree Colbert
The manager was a nice and lady, very helpful.
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October 2022 by CrAfty KiiD
Friendly staff the girl was very helpful and went out of her way to see if they had my size in the shoes but most of the shoes I wanted they didn't have my shoes but she was great ? didn't get her name but she said she just moved from Cali to az ... diffently will be back there in the future?
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October 2022 by Scott Beaudette
Calling this a shoe palace is pretty laughable. I got my son a pair of shoes here for his birthday but I would never shop here for myself. Pretty much every other shoe store had more options and better prices.
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September 2022 by Jade Jackson
My friend and I both just spent hundreds of dollars in the store. All because of the amazing customer service of Carlos, Brianna, and Maddy. We had the most amazing time there and they were also great to work with. They made us feel like we were at home and we cannot wait to come back to the store. Awesome job !!
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August 2022 by Emma E.
This is the best place in whole out let's bought my twins Jordan's and my self for great price Dallas help us out the whole through and great person thanks
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July 2022 by Abu Z.
Got some fire gear and shoes and the shoe palace at the outlets in Az. Carlos was very helpfully and professional he made our experience a pleasure.
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July 2022 by Valeria Barragan
Every single time I come in here I am greeted with such kindness and always taken care of , the store manager Dallas is absolutely amazing and exceeds in customer service, he makes every single trip here so enjoyable as well as the whole team there.Will always come here for my shoe necessities ! ?
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April 2022 by Drew Streeter
Not sure what this is at the outlets. The prices don’t seem to be any cheaper than the regular mall locations. It’s a large clean store with lots of staff.they have a nice selection of shoes, but you can do better at other stores at this outlet mall.
