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August 2023 by Art M.
I got an email that my gate access was revoked. Tried to pay online, their web pay service is garbage. "UNABLE TO VERIFY VAULT SERVICE" whatever that means. I tried paying on my phone, same problem. Call them and they are in a transition period due to ownership change. So, I can't pay and I can't access my unit, no fault of my own. They are unreachable and unpayable. They may be cheap but there's a reason for that.
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May 2023 by Dawn Waingrow
My only complaint is that they send an email a week before my due date saying my invoice is ready, which would be fine except the system won't allow me to make the payment until the actual due date. And once I had an issue logging in to pay it and had to make the payment over the phone and was charged a ridiculous fee to do so. As far as them staying in contact of any changes or if they suspect there has been an issue, even if it's not with my unit they let you know right away and encourage you to come check on your unit. That I really do appreciate.
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April 2023 by Ben Jenkins
I have had no problems with staff or communication with them.
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February 2023 by Antonio G.
Nice location with some available units. No issues in these past few months that I have rented with them.
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February 2023 by Carlos A.
Pretty good communication from staff, which were able to rent out a unit very quickly with no hassle. Recommended.
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February 2023 by Carlos G.
Nice location with some available units. No issues in these past few months that I have rented with them.
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January 2023 by Tena Pitts
I call today to let them know I had my unit empty on the 6th and they still charged me for a whole month saying that I needed to have had it out before the 5th to not be billed for the whole month. They wont prorate me from the 6th. I'm not very happy.
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October 2022 by Zach Lucas
They did good job of reaching back out to fix any errors that may have happened with billing. I appreciate them being able to have better customer service and seems like they are working on getting their people trained on that so that is great. Thanks for allowing us to have the half off first 3 months deal that really helped us a lot!
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October 2022 by Charles Martino
This facility is not up to par!You never speak to anyone on site. If there is someone there they never answered to door. You have to put all of your goods on wooden pallets to avoid them getting wet when it rains. We saw no rodent control. If you are driving a large truck, good luck getting it in there! This ace would be my absolute last choice!
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October 2022 by Jeanette F
It was nice. It could use some weed clean up in front of the doors. They did clean it up.
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January 2022 by Cesar Monroy
to expensive
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January 2022 by Robert Lanktree (Rodewaryer)
Facility is not usually manned, substantial rent increases have not resulted in any obvious advantage for the renters, units are now at the same cost as Phoenix city facilities deleting one of the advantages of renting so far from the city. Phoenix facilities are paved, this one is gravel. I'm trying to think of pluses other than the staff are usually helpful once contact can be arranged.
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November 2021 by Scott Speer
I've met with the new owners and they've already made some nice updates and upgrades and have more planned.
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November 2021 by Chris Michaels
Great experience, no need to look anywhere else! Thank you!
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November 2021 by Deau “DB” Boyi
Great storage facility.
