Suburban Propane has a long-standing reputation for providing reliable propane installation and delivery services to both residential and commercial customers in Yavapai and Coconino Counties. With over 95 years of experience, the company is dedicated to serving its local communities with personalized attention and a strong focus on safety. Customers frequently praise the friendly and helpful staff, including delivery drivers and office personnel, who go above and beyond to meet their needs. For example, staff members are noted for explaining the fill process clearly, working diligently to resolve any issues, and assisting with emergency situations, such as when a new home had little gas upon move-in. Most reviews highlight the company's willingness to handle special requests and provide extra assistance, with staff members demonstrating professionalism and kindness. One customer appreciated the thorough resolution of concerns after an initial misunderstanding about delivery service, thanks to the attentive customer service manager. While there was a concern about a billing issue and uncertainty over delivery procedures, these were ultimately addressed through direct communication and management involvement. Overall, customers value Suburban Propane’s dependable service, friendly staff, and commitment to customer satisfaction. The company’s team in Prescott, AZ, is recognized for being available, polite, and eager to help, making it a trusted choice for propane needs in the area.
The Bottle Dock/Propane dock is only open until 4pm every Thursdays for the special just so everyone knows. Everyone is so nice and efficient! Great place to come to! 😁
July 2025
We've never had a propane tank until now. When I called to learn how things are done, everyone was so nice and helpful, taking time to explain how the process works. When we needed a delivery, the team came, filled the tank and left without disturbing us at all. We're very pleased with Suburban's service.
December 2024
Kory, Keith and Tish are the best. Thank you for the great service.
