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May 2023 by Nancy Rose
Excellent customer service. David went above and beyond to help my husband and I. We are from California and you don’t get this kind of service in California.
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February 2023 by natalie cash
We're not informative enuff. Had our fones turned off then couldn't get them back on. Then gave us a different price for their Verizon phones over 500$ which we were not quoted at beginning!
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February 2023 by Roger Kinter
Very friendly and supportive, put the protective covers on my wife's and my phone.
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November 2022 by Craig Thompson
Good help with devices. Took time to explain features & functions of each phone.
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October 2022 by Elizabeth Urabe
Personable young men who make it seem like they genuinely are acting in the customer's best interests but then go behind your back and sneak in charges that the customer either didn't agree to or was not made aware of. Specifically an addition to my monthly bill that I neither authorized nor wanted and a sneaky charge of $35 for the new phone set up which they tried to make appear to be the Verizon new device fee by charging the same amount. The sad thing is that I would have happily paid them for their time and energy if they'd been up front about the charge. As it went down I was left with a bad taste in my mouth after what I'd initially felt was a very positive experience.
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October 2022 by Scott Peterson
David is the man if you need anything from Verizon... He is knowledgeable courteous and extremely friendly please give this man a raise whoever runs this place.... chop ,chop , you better give this guy a race quick before Sprint swoops him up....
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August 2022 by Andrew Steed
Alex helped me activate my added line and it's much appreciated. Thank you.
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June 2022 by Jocelyn Barnhart
The guys that work in this store are top notch! They are professional, knowledgable, efficient, and beyond polite. I was pleasantly surprised to find the very BEST Verizon store experience right here in Chino Valley.
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April 2022 by DORLEE Castillo
Amazing service knowledge of products exceptional and kind informative and very helpful can't say enough.i live rural so driving on is time consuming and the service was well worth the trip Russell made sure my new phone worked and was operating before I left and checked for any problems before I left great place thank you for a convenient shop product selection is great
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March 2022 by Shela Bond
The service was so inforative and they took quality time with us. We will definitely visit them again
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February 2022 by Eric Lemnitzer
The store had what I was looking for in way of a iPhone 13 Pro Max. The help I received in trading in my iPhone 12 and purchasing a new phone was better than most stores I have been into at Verizon, or even on the phone with Verizon. I highly recommend anybody that needs a phone drive up to Chino Valley and go to Verizon.
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February 2022 by Pam Berry
The guys at Russell did a great job of providing me with the info I needed and got me set up with my new phone.
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January 2022 by LindaMarie Loudon
Wonderful. I was given assistance immediately just walking in without an appointment. The three young men were very friendly and knowledgeable and quickly set up my new cel phone. I will happily return if I need any more help with the new phone.
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January 2022 by Tamera Lewis
Services are a bit hard to come by out here in Chino Valley Arizona but the guys at Russell Cellular really went the extra mile to help me a problem that would have had me in tears due to frustration. And, they did it all with a warm and friendly attitude! These guys embody the true meaning of customer service ??
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January 2022 by Jerry Sauer
Jeffrey was great. He set up everything for my new phone. He took time to be sure everything was correct he was patient and a nice sense of humor. Thank you Jeffrey and David
