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October 2023 by Sandra F.
Derek in the photo department is ANYTHING AMAZING-; he is truly so kind and helpful!!
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October 2023 by Jeff L.
My doctor sent a prescription over to this pharmacy in chino hills and the first day we went in, the young lady said it wasn't ready yet, she said come back later or tomorrow. We went back the next day and the tall dark male working at the pharmacy said we have to go lunch and started rolling down the window gates. Then he said to me, are you here to just pick up? We said yes, a prescription was sent two days ago and should be ready. He asked my name and looked in the computer then said, oh, the medication you want is over the counter . Then locked up his windows . We found the medication but it was much more expensive. My doctor sent that prescription for a reason , so my insurance would cover it but he did not want to fill it, I'll never go back to Walgreens in chino valley after being an avid customer for years. You lost my business!!!
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September 2023 by M M
The whole store is very short staffed. Thy are all trying their best. Be patient or apply for a job to help out.
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September 2023 by John Whitman
After an ER visit the ER doctor gave and then prescribed a urgent prescription to start the next morning. Walgreens could or would not fill the prescription and would not send it to another pharmacy.They could not or would not provide a prescription hard copy to deliver elsewhere or respond to other pharmacy transfer request.They seemed confused and unable to provide answers and to be under the complete influence of their computers which didn't apparently function properly.
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June 2023 by Google user
I think her name was Betty female mgr she was wonderful chino valley az
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May 2023 by Carol Riggs
I think her name was Betty female mgr she was wonderful chino valley az
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May 2023 by Tommy Ray Harris Jr.
Very rude, the lady talked to me like I was a dog. I will never go there again !
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November 2022 by Lisa W.
This is my second experience with Walgreens. It's amazing that a pharmacy will pick up the phone "please hold", and NEVER return to the phone call. I have been on hold for over 25 minutes. I ended up having to drive 30 minutes each way only to be turned away as they didn't fill the prescription. All which could have been handled by phone. Moving my prescriptions somewhere else. This place should not be in business!
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November 2022 by Julie Price McCall Barnhill
I just waited on hold for 30 plus minutes for the pharmacy. The answering device had told me very graciously that there were two people ahead of me, in two minutes there was one person, then that stupid recording came on every 30 seconds saying they were busy helping others. Well, Walgreens, there are other pharmacies out there and also online. I can have all of my prescriptions done online or elsewhere which is what is going to happen. Too bad as I really liked the clerk there. She was hassled however by angry customers. Now I understand why they were angry.
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September 2022 by James C.
Very long wait lots of customers (12+) in line at pharmacy but only 1 person serving customers. We went in for COVID booster and we had an appointment but we waited 45 minutes. The person that took care of us was very polite and professional. This Walgreens location needs more staffing in the pharmacy department.
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September 2022 by Nathan Martinez
Yall are massive company and can't stay open late enough for people to grab their meds after work? Whack
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August 2022 by Brianna R.
I have been on put on hold every time I call this place, and i am stuck on hold for at least 30 minutes if not longer. Over the course of the last year or so of using this Walgreens the quality of service has been rapidly declining. I waited for two weeks for them to fill a prescription for my baby, had to argue with them in order to get important and very much needed medication filled on time, and like I stated above I've been put on hold for over half an hour every time I've tried to get ahold of them. During two of those on hold wait times, I waited for 45 minutes only to have the phone hung up by them. Absolutely ridiculous. I also called them trying to refill an incredibly important medication, and I am still waiting for it to be filled two weeks later. Such garbage.
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August 2022 by Dawn Chapton
This place is gone downhill and for not being open on the weekends
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July 2022 by Richard C.
Absolute trash store now. It used to be so good but EVERYBODY quit and I can see why. Ignorant, RUDE staff/management that can't literally run the cash register. They blame EVERYTHING on the prior managers/employees, the ones that actually kept the store clean and new what they were doing. Product just sitting in crates and nobody knows ANYTHING about ANYTHING. Sale item, no idea. Location of item, no idea. Return, no idea how. Forget the pharmacy as it's either closed or totally clueless, just go down the street to a REAL pharmacy, chino valley pharmacy. I can't recommend ANYTHING about this store even if you're a HUGE walgreens fan. Just, no.. Pay more, travel farther. Get it at a gas station anywhere but here.
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July 2022 by Dan M.
The worst of the worst. Dirty store, rude help, the pharmacy will NEVER answer the phone no matter how long you hold. GO ANYWHERE BUT HERE.