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November 2023 by Lynda Penland
Excellent customer service, we had an issue with our moving truck getting to the units we rented, Aurora worked with us on a Saturday to switch us to different units. Fabulous place to store your items.
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October 2023 by Joel
I had an excellent experience with Infinity Storage.Usage: I used two exterior vehicle spots.Initial Visit.I dropped by the office to see the facility in person. The onsite manager Walter was a very helpful and easy going guy. We walked down and picked out spots in the yard that would work best for my vehicles and trailers.Setup: I needed to get setup in person so Walter and an owner put me on the phone with Aurora. She was very professional and efficient. There was a discount on the 1st full month. I paid a proration for the partial month (with a discount) and Aurora assured me the 1st full month would be prorated. And it was. I didn't want to setup autopay and Aurora said that was fine.Ongoing: When I was out of town for a few weeks I told Walter and he told me he can see the video cameras from his house. I felt very good about Walter's obviously keeping the facility in order. The online interface was very easy to use and sent me billing emails ahead of time.Closeout: When I no longer needed the storage spots everyone was great with closeout. I let Aurora know 30 days ahead and when I needed another month Aurora was very professional. On the way out I asked Walter the best spot to bring my trailers tire inflation a bit higher. He quickly volunteered to let me air up with his compressor. He didn't have to do that--but he chose to be helpful.He also let Aurora know I was cleared out and she followed up to confirm he had let her know.All in all a great experience with these folks.
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October 2023 by Ginny Schen
My first experience with renting a storage unit. Extremely easy process. The facility is well lit and clean.
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October 2023 by Jon W.
I was referred by friend and I like this place for storage , clean and nice onsite manager. I think they have great service and good value.
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September 2023 by Neil Frana
Response time with phone call or email is very responsive.Storage unit was clean and secure.Also stored my travel trailer. Area was secure and clean.Very happy with the service they provided. 10/10 would reccomend.
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July 2023 by Christina O
The staff went above and beyond to assist me throughout the entire rental process.
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June 2023 by Jeff Shaffer
Excellent Storage Facility!Secure, easy access and able to maneuver safely.Well MaintainedVery competitive rates !Thank you
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June 2023 by David Mendez
Great place, good prices and a very nice facility. You can tell the owners take care of their customers
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May 2023 by Greg Varela
I went to Infinity storage in person today, as I didn't feel the need to go through the Professional service the company uses for taking your information and getting a unit right over the phone. What a MAJOR mistake! My suggestion is to never step foot in the office, ever! It is an embarrassment and a classic example of the worst customer service, ever!However, I spoke with the owner over the phone and she was very gracious and helpful. SHE should be running the front office, not the person currently there. I'm only giving this storage 1 star because this system makes me give a minimum of 1 star.
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May 2023 by Katy Ingersoll
Very pleased with Infinity Storage. we had three large 10 x 20 units. They were clean, safe and very accessible. We were there almost a year, as building a home in Prescott. Everyone was easy to work with, Very friendly.
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April 2023 by Paul T
I’ve had no problem with this Storage Facility. It’s always clean inside or out of the facility fence. I’ve recently met the owner and he is kind and understandable.Great place to rent. All the staff have a great service, pleasant and very attentive and very easy to access.Amazing people helping out get everything started. Made me feel comfortable doing business with them.
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April 2023 by Beth Stern
excellent service, very cordial and attentive. The storage rooms are clean and in safe environments.
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April 2023 by D Carr
Absolutely awful customer service. Lady on the phone (Hamz) was awful refusing to transfer me to any one. Be aware you have to close out your account with pics before they will let you off the hook. They will NOT have their own employee do it so that they can keep charging you. They also jacked up rent often, look somewhere else.
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April 2023 by Steve Cheung
Storage unit at this place is nice and pretty great. Price is competitive and the process is easy and organized. Highly recommend this location.
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April 2023 by Charmaine
This is nice storage facility with good customer service and very convenient to rent and I would recommend for your storage needs.
