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December 2023 by M L.
BEWARE!!! HORRIBLE!!! THESE 2 WOMEN ARE LOWEST LIFE and DIRTY plus the PLACE is a mess and unorganized!!! Young kids with not much or no experience working there that you don't see before.As a woman that has a drag racing-automotive background and grew up with three brothers that knew cars. These two obviously didn't realize who they were messing with!I took my car in for a scheduled oil change, trusting soul that I am. A hour and a half later car wasn't done and my bill was $127., for an oil change! WOW! Never ever again! Then on top of that they came up with a bunch of so called work that needs to be done amounting to $3,200.. most items being frivolous BS!!! estimates!!!I looked back at the estimate for the repairs they spoke and nothing they spoke about was on the estimate. Hummm!! Except for a $320. New battery plus $75. for labor. WOW a bit pricey. Now I'm not stupid you girls. I went to ORielly Auto Parts purchased a new battery for $240. (there best) and the guy put the battery in my car for me and I gave him $40. for 10 minutes of work and I received a three year warranty.These two woman Helaine-owner will never put their hands on my car again!!!Nor will they have any referral service work from me!! Look out-BEWARE-bad people.
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October 2023 by Lisa Sherman
Very accommodating and completed the repair on time. Did a complete inspection of my 15 year old car and prioritized the needed repairs. They were recommended by my realtor who has amazing contacts in the Verde Valley so I had high expectations and my realtor was correct. Small shop but great performance.
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September 2023 by Lori McCall
We took our truck in and paid for inspection. Sold the truck and the owner got 120 miles and water pump went out. Not noted on inspection. Took truck back, paid $140 tow bill, and we paid almost $2K for water pump repair. We drove it 150 miles and there was a leak. Called Napa and they sent us to a shop 40 miles away. Turns out the hose was missing a clamp. Called the shop to give her the courtesy to correct it and was told she was in meetings and would call me after the holiday, 8 DAYS AWAY! Seriously! We'll see her in small claims court!Services: Vehicle Inspection
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September 2023 by crystallynn sieling
I needed them to install a Interlock and in the process they broke a very complicated part and refused to fix it. Wouldn't even pay for half now I'm still without vehicle 3 months down the road. Why can't there be good honest work anymore. I'm trying to restart my life and people gotta go and not own up to their responsibility, I did.
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September 2023 by Linda J Lawson
They always take the time they should in their work to ensure it is done properly! I feel safe, knowing they are taking care of my vehicle!Services: Steering & suspension repair
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July 2023 by sandra pendleton
I have an older vehicle and 360 automotive always finds the time to look at my vehicle and take care of any problems in a timely manner I appreciate the extra effort Thank youServices: Electrical repair
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July 2023 by Lenny Rogers
Helaine and Barb are the best! Highly recommend this shop. Very reasonable, fair, and fast!!!Service: General repairs & maintenance
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July 2023 by Christine Lattimore
Absolutely love Helene, Barb and the crew at 360!! They are helpful above and beyond, friendly and extremely efficient. They have helped me out of bind after bind. And I appreciate supporting a small local dependable business!Services: Transmission
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July 2023 by Dreamy Boone
Worse service ever! Awful costumer service and cutting wires they weren't supposed to. Even worse they couldn't take responsibility for what they did. Have to get others to fix their mistakes, highly recommend anywhere but here. Also no record of me? Weird I got all the paperwork and the technician ID number who did it. DO BETTER !!!
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July 2023 by Dreamy B.
Scheduled an appointment and it was only supposed to take 30 minutes, was there for over 3 hours and the employee had the most disgusting attitude. Never going here again, I recommend anywhere else but here. Need more training in every aspect.
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July 2023 by Jacob Smith
Barb and 360 automotive saved my weekend! I hadn’t drove in 3 months and when I finally got in my car the AC wasn’t working properly. After getting turned away by two other auto repair shops in Cottonwood I got on the phone with Barb who was very helpful in setting up an appointment for the day of, figuring out the problem and coming up with a plan to make sure all was right with my car. She was awesome! I had plans made for an outdoor outing that I might have had to cancel if I couldn’t get my AC fixed. So glad I didn’t have to.
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July 2023 by Bonnie Lane
I "discovered" 360 Automotive shortly after arriving to live in the Verde Valley a few years ago and have always been pleased with the service. They are prompt and collaborative in my efforts to maintain my older car in good operating condition -- I love my old car and hope she continues to serve me for many years to come. Since moving farther away from their location, I've been really pleased that they will give me a ride back to my home; it was so much easier when I lived in Cottonwood and could just walk between home and the shop. On one occasion over the several years I've used their service, a mechanic made a mistake, causing damage to my vehicle. They owned the error and took great care -- and performed considerable work -- to correct it and return my car to me in good working order. My feeling is that the experience ended up causing considerable expense to 360 Automotive because of their mistake and I very much appreciated the integrity Helaine demonstrated in that instance. We're all human and sometimes errors occur -- how we react to and deal with instances like this demonstrates our true character.
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May 2023 by Diane Koetzle
Lady was very nice. But I was priced out with a quote of $170. Then found out auto zone would hook up computer for diagnosis for free.
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April 2023 by Karen Cole
I made the appointment and was ableto get in quickly. Service was prompt. Barb pointed out a bad tire...having them replaced now so thank you for the heads-up. I'm happy to support this woman-owned business. Everyone was courteous and knowledgeable.Service: Oil change
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February 2023 by Tracy Terry
We have been so happy to find 360 Automotive! Close to us, prompt and efficient service! Give them a try!Services: Oil change
