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September 2023 by Everitt Ely
Read the reviews before going to this place their communication skills are the lowest. They had my car for 2 weeks with no communication. No quotes, no estimates, nothing from them.
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September 2023 by Heidi Clark (HeidSighed)
Our experience was high quality, beyond excellent- car returned in terrific shape. All interactions, esp. with lead Svce. Advisor Monica Robertson, exceeded expectations. High quality experience, exemplary work!Services: Painting
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September 2023 by Linda Costa
Posted a previous review last year and gave this location 5 stars.But since that review the management and staff have changed and so has their work! Now they get the lowest rating we can possibly give to business.I feel that with a brand new manager and service/estimator writer they lack the knowledge and experience to "live up" to the quality workmanship we have come to expect. VERY DISAPPOINTED!Had to take it to the Prescott Valley Caliber Collision location to have them correct the work that was done in Cottonwood.Services: Painting
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September 2023 by Jon Armel
No communication between the sales reps and myself as a customer. If I didn't call in after not hearing anything for 3 weeks, I would've never known my vehicle was going to be ready the next day. This is worrisome. Communication is key in any successful business. Don't expect a call until the day your car is done and then scramble around figuring out how to take the rental car back, etc..
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September 2023 by Reta Duggan
I would highly recommend Caliber Collision!! Very good customer service and efficient, courteous and kept you updated. The work was excellent and the car looked like brand new.Services: Painting
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July 2023 by Cally Hamman
Caliber Collision handled the care of my car efficiently, timely, and with great care. They communicated the entire process and sent automated texts. They even offered extra options that I didn't know about. Couldn't be happier with our experience.Services: Exhaust
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July 2023 by Matthew Buehrer
We're very happy with Caliber Collision in Cottonwood, AZ. They've always provided great service and a finished job that left our car looking new.Service: Body & Trim
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June 2023 by Frank Ferrante
Caliber Collision returned my vehicle in a timely manner and in excellent condition. Monica Robinson should be touring the country with seminars on customer service. Ms. Robinson was thoughtful enough to regularly text me progress updates. Navigating the murky waters of claims can be daunting. Not so with Monica. She possesses an almost supernatural encyclopedic knowledge of insurance companies.I am beyond satisfied with my experience with Caliber and would be happy to recommend this company to people I care about.Services: Painting
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June 2023 by Timothy See
Caliber Collision was very professional from start to finish. They were honest and upfront about their repair process and worked well with my claim with State Farm. Overall, I was very pleased with the repair process and final result of the repair. Thank you, Caliber Collision!
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June 2023 by Frank F.
Caliber Collision returned my vehicle in a timely manner and in excellent condition. Monica Robinson should be touring the country with seminars on customer service. Ms. Robinson was thoughtful enough to regularly text me progress updates. Navigating the murky waters of claims can be daunting. Not so with Monica. She possesses an almost supernatural encyclopedic knowledge of insurance companies.I am beyond satisfied with my experience with Caliber and would be happy to recommend this company to people I care about.
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May 2023 by Kurt Dierking
These guys are the best! Customer service, quality and beyond through every stage of the repair process was seamless. Excellent communication about repair times and they even spoke to my rental company when they were running behind, meaning I didn’t have to do anything! Amazing!Service: Body & Trim
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May 2023 by Samantha Shepard
0/10 Recommend. I had a great experience at the store in Denver and expected the same level of care and quality of workmanship in repairing my car after three very large branches fell on it during an ice/snow storm in February. I showed them photos of the incident and explained that the car had to be cut free using a chain saw. The damage was extensive. When I picked up my car, I was charged the deductible prior to having the opportunity to look at it as they were closing, and once I was able to look it over I saw it still had blatantly visible dents and scratches, and a large portion of the repairs were never completed. Additionally, the bumper was replaced, and the paint line on the bumper is about 1cm off, which looks terrible. The windshield had to be replaced, and the molding/rubber surrounding it is excessively crooked and looks appalling.I stopped by to look at the car again on Wednesday afternoon as Kim, the Service Advisor, said the second round of repairs would be finalized Wednesday evening, or early Thursday, and there were still scratches and dents on it and the was not entirely fixed. Additionally, there were bubbles in the paint on the hood which I was told was already buffed. I requested to speak with the shop manager to inquire about the incomplete repairs and he told me the regional manager would call me. I am hoping they return the car to the way looked before the incident, but I am requesting for my car to be transferred to a different location at this point. They have had my car for over 3-weeks, and I have no faith in this location. I will be meeting with the regional manager on Monday, and at that point they will have had my car for nearly 4-weeks. This is the lowest quality of workmanship I have ever seen.
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April 2023 by Richard Zimmerman
Did more than they said they would do did it to the highest standards possible and did more than I expected. I’m totally blown away with their communication and excellent work and yes I’ve used the body shop before even one that was local has more than one location and I have to say in this instance, caliber collision was above and beyond what I would’ve expected previouslyService: Body & Trim
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March 2023 by Robin Dielman
I can not state in strong enough terms how great the experience was for me. The service, care and expertise are just the beginning. From drop-off to pick up, I was kept informed and treated like I drove a Lamborghini instead of a Toyota. HIGHLY RECOMMEND!Services: Painting
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March 2023 by Adie H
I was in a fender bender on a Friday afternoon before a holiday weekend. Caliber Collision was the only body shop close to me that would take my car. Other body shops in Prescott wanted to wait three months before they would take my vehicle. Caliber collision also waited for me to arrive on that Friday. They were able to complete the repair and kept me updated throughout the process. they were more than considerate of the fact that I had to get off work and drive all the way to Cottonwood to pick up my vehicle late in the afternoon. I would highly recommend caliber collision. Their customer service is spot on, and my vehicle is good as new.
