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November 2023 by Marilynn French
Great service at this store both Paul and Adolfo were so patient and helpful! I’m an older woman with little technology experience, I appreciate when someone will listen to my questions and help me navigate through the answers. The best AT&T experience I’ve had. My husband and I both bought a new 15 pro max phones there. Thanks to the great service!!!!!
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November 2023 by Starkey12
We went to this store because we were considering upgrading our devices. We were the 3rd people in line and we were perfectly fine with waiting. As we came in, an employee warmly welcomed us and asked what we were in for. We told him what we were there for and he basically skipped over the person in front of us because she was there to troubleshoot a technical issue and not to buy anything. He then proceeded to try and sell us on a new phone but seemed more interested in talking about himself, his Apple Watch, the computer that he just received as a gift from the Jerome Mayor for his “outstanding customer service,” and the football game that was on their in-store TV than clearly answering our questions. When I tried to clarify some of the very confusing aspects of the plan/trade in, he brushed over them, appearing irritated/bothered, then went back to talking about himself and trying to close the deal. At that point I knew we would not be buying anything from this store, and felt it would be best that he go back to helping the lady who he passed over to try and “make a quick sale.” Needless to say, we won’t be back….
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November 2023 by Michelle Musslewhite
The best att store I’ve ever been to. Exceptional customer service at this location. They were so friendly & kind to my young son, while we were waiting. They put a kids show on the tv, brought him paper and crayons, and offered both of us snacks and drinks.
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November 2023 by Blake S
We have been with At&T for over 20 years. Our experience at this store has our extended family reconsidering this.Paul was friendly, but scarcely ever made eye contact, continuously TOLD me what we wanted without answering questions patiently or honestly & was scrolling through his phone nearly the entire time, commenting on how he was ordering Vegan Cheeseburgers from Carls JR,He went full throttle with high pressure sales techniques without fully addressing any of my questions. He gaslit myself & another customer with definitively false information, and I ended up with a phone and insurance plan I didnt want,I told him NO to the insurance plan and it was hours on the phone TWICE to cancel it. I told him i needed to check on a used phone and he told me it likely wouldn't work. This is not true, I know from.10+ times that an at&t phone with the same SIM slot will immediately work.I also told him i knew how to setup the phone and preferred to do it myself more than once, and was completely ignored.Paul, you are friendly & skilled at manipulating people who arent sure what they want.I feel taken advantage of and wish I could return this phone, but don't want to step foot in that store again with that guy.I did not expect to be pressured into buying something when I came in to simply look at what was available and regret not having the will to say no and walk away amidst his coercion.I have a hard time believing the positive reviews here saying he was professional, remembering him staring at his phone ane eating a vegan cheeseburger with 0 degrees of humanity, rushing to the sale, and telling me I was misinformed when I confirmed upon leaving that I was not.This was traumatic and I felt trapped by covert, manipulative, high pressure sales techniques, i know them as I used to sell solar and left because it was unethical to coerce people who simply want information for your own benefit.
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November 2023 by Susan Holland
Paul and Noelani did a awesome job, never seen such good leadership that Paul did, he's a old school manager that actually takes care and actually cares about his customers and his employees, you should give that man a raise.
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November 2023 by steven warwood
Paul was phenomenal took care of every need I had very quickly and politely I would recommend the store to anybody who is looking to sign up for post paid service
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November 2023 by P Tatge
Even though we were leaving AT&T for another carrier Paul and the staff here went out of their way to solve our problems. Walked in frustrated and walked out happy.
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September 2023 by Regan Umberger
Best experience I have ever had at an AT&T. Paul and the dark haired girl he was training had some of the best customer service - they knew the products and explained them to us, were patient, friendly, and were able to lower our bill by $70/month!
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September 2023 by Leana Torrez
came into the AT&T Store because my Apple Watch needed to be updated and I did not know how to install the new update. So I came to my local AT&T to update my Apple Watch and have them install the new update so I could use my watch again and upon doing that, I found out that my watch was never connected. I never knew because I was always using the Bluetooth on my watch. So thank you to this Great Gentleman name Paul here In Cottonwood Store that help me out with everything my my watch is up and going and connected to my phone, and I’m able to use the full capabilities of my watch now. Not only did Paul help me with service on my watch but he got me discount for the whole year that I’ve had my Apple Watch, and have been paying on it. never knew that it was never connected. So thank you very much Paul you’re great you’re awesome thank you for taking the time and patience to help take care of me.
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September 2023 by Ron Palstring
I was treated better at this store than any other store I have been to. I highly recommend them. Noelani Stanley. And Edgar make an awesome team.
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August 2023 by Taylor LeMmon
Paul the store manager is amazing, I would recommend him as your AT&T representative. Priceless.
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July 2023 by Anthony Hernandez
Manager of the store was outstanding, helped us get the best deals possible. Would recommend All checking it out and getting help from one of their employees.
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July 2023 by Justin Oneal
Great buying experience The manager Paul was awesome we could not have gotten better service he even helped keep my 2 year old calm I would highly recommend this AT&T store
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July 2023 by Maureen W
Literally the best AT&T store Inhave ever been in. Customer service was AMAZING, in amd out with a new phone and a bunch of bells and whistles in less than an hour. Really just amazing people!
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June 2023 by ufolawyer
Denise was a great help this morning. She was able to solve and insolvable problem to my complete satisfaction. Very professional, considerate, understanding and efficient.
