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January 2024 by Rodolfo Jesus Rodriguez
They are the best in town. Hopefully you will never need autobody work, but if you do; this is the place to go.
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December 2023 by M C
The employees I interacted with were professional, answered all my questions, were attentive in person and on phone. Didn't hesitate to find out what they didn't know and were kind about everything to boot. Glad I have used them and looking forward to when the trim piece finally arrives from being nationally backordered so they can get my car in to complete their good work so far.
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December 2023 by Adolfo Caruso
Unfortunately it did not start wellThey were told that the part to be installed in my car was painted.After I made the appointment to bring the car in to have it installed they noticed it was not painted and that it was going to be an additional $400 to have paintedAt the end of the day they gave me an approximate 10% discount which made me feel better.Mistakes do happen, I’m glad they took responsibility.
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November 2023 by Steve Benjamin
I have had three separate jobs done by the Cottonwood Car Star.The first two were flawless. There were issues with the third job, but they were quickly and cheerfully corrected to my full satisfaction.
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November 2023 by John Fairchild
Great job. Ran a couple days longer but they also buffed out my Az pin striping. Looks brand new again! Thanks
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November 2023 by JOY ULLOCK
I recently had my car repaired at Black Hills CARSTAR Autobody and would highly recommend them. Their workmanship and professionalism were excellent .Services: Painting
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November 2023 by Andrea Western
The work is outstanding and the paint job they did is gorgeous and shiny. Highly recommend.Service: Painting
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October 2023 by Rod P.
Needed a repair on my front fender and because of a previous good experience at Carstar Black hills a few years ago, I thought I would try again. I was NOT disappointed!Samantha was professional, and always called back when she said she would. Everyone there was great. I had to wait a month for the repair but at the initial estimate they pulled out my fender enough so I could open my passenger door!Delivered when they said also.Well worth the wait, thanks everyone!!!
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October 2023 by Brian Herman
I am extremly dissapointed with Black Hills and will never use them ever again. My sons vehicle was taken to this shop as recommended by my insurance company, the vehicle sat for 2 weeks with out an estimate provided. I contacted my insurance to have it moved to a different body shop that said they could get an estimate immediately. So we asked to have it moved, our insurance company contracted with Black Hills towing (connected business) to move the vehicle to another body shop. Black hills towing did not move the vehicle for over a week, and because it was not moved when it was scheduled, i missed the open availability to get the repair estimate at the other shop. The vehicle has been in limbo for 26 days and no estimate has been issued. Thank you Black Hills for your lack of professionalism and childishness in dealing with our vehicle.
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September 2023 by Richard Jones
I decided on this location for my auto body work solely on how many people were apparently trusting them with their car. There was a two-week wait just to get the car in. But with some creative scheduling I was able to get in and in a few days have the car out and looking good as new.. The quality of work was great. It's not cheap to fix stupid mistakes with your auto. I guess you just pay the price and move on. But if you leave feeling satisfied with the work that was done it takes a little bit of the pain out of the damage that was done to your car.
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August 2023 by John Fodera
Outstanding , Could not be happier with the work done on my truck. Paint work is beautiful, I was concerned new paint would not match the old paint And it Came out, perfect. Re assembly of the Front of the truck is flawless. I could go on and on. I plan on telling anybody who will listen. This is where you need to go For collision repair.Services: Painting
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August 2023 by David Midkiff
The providers were friendly. The estimate was fair and the work was professional.Services: Painting
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June 2023 by Jackie James
Great service. Kind happy people. Quickly finished my Tacoma body repair.Service: Body & Trim
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April 2023 by Angie Hernández
I highly recommend Black Hills Carstar in Cottonwood, they provided me exceptional customer service, they gave me regular calls updates on the status of my repair, the repair was completed in the time they estimated and what I really appreciated is that my truck came back with all factory parts and looking brand new again.It will definitely be my favorite place to get my cars repaired. Thanks to all the team for the excellent work they did from the beginning to the end.Service: Painting
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March 2023 by Jeff Palacio
This business is unprofessional. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. THEY DO NOT CARE ABOUT LOOKING AFTER THERE CUSTOMERS. Steven has the worst customer service I have ever experienced. On top of the fact that he does not know what he is doing he is disrespectful. We were informed by Steven that we did not need a police release to pick up our car. We told him we are coming from Phoenix and he LIED TO US BY SAYING WE DID NOT NEED ONE. We wasted time and resources all becauae of Steven.
