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January 2024 by Kate Stokes
This Goodwill is an eh. What bothers me is when you go to the drop off to donate the employees dont help you unload. They just leave the buckets outside for you. Sometimes they come out but that its. Normally, it doesnt bother me but I am 8 months pregnant carrying 2 bikes by myself. I had to go back home and grab two more and I ended at the Mission. They were VERY friendly and helped me.If you decide to go in and shop, i just would recommend to not go if you are in a hurry. There is NEVER EVER enough people in there. Line waits are very long. Pretty sure the employees raid the donations before they go on the floor. I was once told they arent suppose to do that, but I have heard that talking about taking stuff home when I donate. Which, bothers me.
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January 2024 by Li K.
overpriced and dirty , clean it up and stop looking up ebay prices to sell your stuff
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December 2023 by Daniel Ramos
Usually can find small treasures and definitely clothes and some accessories along with some furniture items
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October 2023 by Nikki Hynes
Location is clean but the prices for many things are too high especially for the condition of them.
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October 2023 by Oscar Rodriguez
Just one cashier we stay for hours in the line. Chaser called for back up but nobody came. Poor lady.I won't come back. They don't have good deals.
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October 2023 by Paul
I've told the manager that they shouldn't be selling used bicycle helmets as they are unsafe for anyone else to wear. All they said was contact our corporate office. I did, as well as emailed them and over a year later, still no answer. The reason for not selling used helmets is because they are formed to the original person's head(foam inserts/shell), and it could come off of the next person's head. This comes directly from Bell, the manufacturer of a lot of helmets. If you value the safety of your child, since Goodwill doesnt, please DO NOT BUY USED BICYCLE HELMETS!
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March 2023 by Karen Harrison
I have had to return several pairs of Ladies slacks, as the fitting roooms are no longer available. That, is a bit inconvenient, but understand why!In the several times I have returned the non fitting slacks, I have dealt with the Manager of the Cottonwood store, and a couple of employees!Customer service there, is AAA plus!Karen Harrison, Cottonwoodfun
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March 2023 by Haylie Hooper
Employee named Deb was extremely rude and unkind. I left my card in my car and apologized and said I would go get it real quick and she immediately raised her voice at me and proceeds to say “Then you need to get out!! I have a line, (which was one person). What are you looking at?! Are you going to go get it or get out I have costumers waiting. Hurry up go right now!!” and proceeds to throw her arms in the air and rolls her eyes at me. I run to my car to find it and come back to tell her I left it at the house and apologized. She says very sarcastically, “You can go talk to my manager if you’d like” with a cold fake smile. I left to my car and she comes out of the store looking and pointing at me. No reason to treat someone like that. Watch out for her I guess.
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December 2022 by Spencer S
Goodwill is now in the rip-off game. I went into this store to buy a pair of jeans. I’m in between a 34-36” waist so I found 3 pairs (in two sizes) that I liked. When I asked if I could use their dressing room, I was told that they were closed and couldn’t be opened. “But don’t worry you have 7-days to return them if you’re not happy”, I was told this TWICE!! I begrudgingly bought all three. After getting home I tried them all on and only one fit So I drove right back to the store (and it’s impact on the environment) and found out that they DON’T give you cash back, but a useless store credit! If the store employees had mentioned this, I would not have purchased anything. All because they don’t want to open their dressing rooms! This is a horrible business practice and a giant ripoff. after I use my store credit (which can’t be used outside of my home area), I’ll never return. Goodwill has no good will.
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December 2022 by Jack Murray
Small store but still had a lot of stuff and reasonable prices
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December 2022 by Eddie Adams
This may be a smaller Goodwill Store than some people are used to but...there is a ton of nice assorted items in this little store. Most items are priced accordingly. You can get an especially good deal if you look for the color of the day tags as that item is 50% off. This store was clean and organized. The cashier was friendly.
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October 2022 by Kindness Queen
A great place to score a deal. 10$ defy gravity shoes.. thanks guys
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September 2022 by Jack Meoff
Worst Goodwill I have ever been to went to donate a trailer full of stuff the attendant said that he could not take any of my stuff and I asked him for a manager and he refused to let me talk to a manager started placing items back into my trailer stay away from this Goodwill it is trash
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August 2022 by Erin W.
I feel really disrespected by the saleswomen that was working. She is a native women that has been there a few of the times I've gone in. When I came in the the store around 7pm, she was already in a horrible mood. I heard her practically screaming to another employee about the "class" of people that were shopping today, and how "this store is a complete garbage dump now. The people in here are so disgusting." There should never ever be a time when a customer can hear an employee saying these things about us. And I wasn't the only one. There were at least 3 other women close enough to hear her. Then this women proceeded to treat me like garbage when I was at the counter to pay! She ripped the items out of my hands! When she put my stuff in a bag, she THREW the bag at me. She acted like a total j**** She was already in such an obviously bad when I got there and it only got worse. She shouldn't be taking her crappy night out on me or any customer. She made me feel so unwelcome and like I was a huge inconvience! I don't know if I will go back to goodwill. Someone needs to talk with her. She should never treat customers this way. Most jobs frown on employees cussing and talking badly about the customers and especially about their own store.
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August 2022 by Taryn Quenzer
We used to love shopping here, but it has gone downhill. Items are extremely overpriced with stains and holes. Definitely look things over before making a purchase. An employee lady was following my teenage daughter around asking her “are you going to buy that?” and at one point, I spoke up saying we were shopping and she made a comment about us not being able to afford the price. Because of this, I doubt We will go back. I think it’s ridiculous that they won’t allow customers to try on clothes, then only offer store credit within 5 days of purchase when things don’t fit. They figured out how to make more $$$. I wish more people donated to the Mission so they would have a better selection.
