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October 2023 by dispatch team
THESE ARE THIEVES. EVEN UPON TELLING & SENDING PICTURES AND VIDEOS ABOUT THE HOSE (THE PROBLEM) THEY CAME AND MADE 3 HOURS MINIMUM CHARGES JUST TO INSPECT THE PROBLEM AGAIN. AND THEN THEY SAID THEY NEED TO BRING THE PART FROM 1.5 HOURS AWAY FOR WHICH THEY CHARGED US USD 900 DOLLARS ONLY TO BRING THE PART.THIEVES. THIEVES. CROOKS. BUNCH OF CROOKS.THEY TOOK THE KEYS OF TRUCK AND THREATEN US TO PAY FIRST OR OTHERWISE WILL TOW THE TRUCK AWAY AND IMPOUND IT. FOR JUST CHANGING A HOSE, THESE GUYS MADE A BILL OF USD 2000.AND THEN THREATENED US TO IMPOUND THE TRUCK AND TOW THE TRUCK AWAY.
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October 2023 by Denys Chekanskyi
they are scammers! do not contact them! their person came to my truck and took the keys from my truck, then they demanded to pay for it, then they arrived at my truck and said that they would not be able to repair it! these are thieves!!!
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September 2023 by All Good
DO NOT CALL THEM !!!!!! Those are scammers and delusional. They would cancel service them selfs if they don’t like that you would question them about delay and rates and then they would threaten you with authorities and for some reason in there insanity they think if they did not show up for service that’s means they owe your title on vehicle and threaten you if you tell them that you file complain with BBB or leave feedback.This is last place you want to call !!!!!! Good luck out there.
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September 2023 by Google user
Poor work was done on our turbo/ actuator which caused us to be stuck on a mountain road in Utah. We had contacted Mitch who told us to drive slowly, no big deal. Well, when the STOP ENGINE light came on we had to pull over, get a $2000 tow by a big rig tow truck \\u0026 got excellent repair care by Amen Diesel in cedar city Utah. The repair done by Dead Horse had almost burned our motorhome up. We presented the bill with pictures to Mitch \\u0026 his response was that we should have called! Side of mountain, over 500 miles, in another state! Not a man of his word, nor does he have employees who know what they’re doing. Steer clear.
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September 2023 by Deborah Price
Poor work was done on our turbo/ actuator which caused us to be stuck on a mountain road in Utah. We had contacted Mitch who told us to drive slowly, no big deal. Well, when the STOP ENGINE light came on we had to pull over, get a $2000 tow by a big rig tow truck & got excellent repair care by Amen Diesel in cedar city Utah. The repair done by Dead Horse had almost burned our motorhome up. We presented the bill with pictures to Mitch & his response was that we should have called! Side of mountain, over 500 miles, in another state! Not a man of his word, nor does he have employees who know what they’re doing. Steer clear.
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June 2023 by Josh
Dead Horse Diesel and R.V. took the time to help me and my dad find the parts we needed for our pull-behind at a great rate! The shop was clean and orderly and the staff knew what they were talking about. Everyone there knows the industry and you could tell. If you're looking for diesel or RV repair or parts in Cottonwood or the Verde Valley area I recommend this company.
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June 2023 by Nightdispatch (Nightdispatch2010)
beware of this company, they're crooks! charged $1800 just to fill up our truck with coolant.
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May 2023 by Daniyar Nanbayev
Service call on Memorial day just mechanic guy came and said your engine was bad and charged $995 because contract details that. Never sign on they contract. I called 18:30 p.m and mechanic showing up 20: 21 p.m. Then, it took around 30 minutes to check it and invoice 820.02. I did not agree to pay for that and then call police. (Mechanic step into my truck and trying to took my key and put some locker on my service buttons.)The end story charged $995 for another 1 hour 155. I will go small claim courtNEVER CALL THIS COMPANYSTAY AWAY .....
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May 2023 by Rose Jordan
The guys here are super knowledgeable and answered all the questions I had. Place is very organized as well. Lots of items to chose from. Overall, I really liked this shop. It’s also locally owned and not a major corporation so supporting locals is best.
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May 2023 by Sarah Heiman
The morning we were supposed to leave an RV park our slide was stuck out and wouldn’t retract. We called their service through coachnet and in about an hour and a half they came out and got our slide retracted just in time for us to check out of the park. He diagnosed the issue (broken circuit for the slide switch) and showed us where to order the replacement piece.
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May 2023 by Jeremy Embry
I’ve used Dead Horse for a few different projects from adding an air conditioner to my travel trailer, installing trailer hitches, and maintaining my truck. Great folks who go above and beyond!
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February 2023 by Idle Games
These people went above and beyond. They found us a place to drop our trailer as our truck and trailer wouldn't fit in their shop area. 150 inch sleeper with step deck. They ran to phoenix to locate all parts for our generator and our broken shock mount which needed an emergency repair due to urgent freight. They stayed late into the evening to ensure they got our generator on truck running and fixed our broken shock mount. We'll work driving from phoenix to them for needed repairs. Definitely earned our business and appreciation. Thank you so so much.
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January 2023 by chana gray
Our new go to place for our truck. They went above and beyond to get the truck gene working again and fix our broken shock mount the same day we contacted them. Will definitely be using again and worth the drive from phoenix. We greatly appreciate yall fitting us in and for finding a place to drop our trailer. Thank you again.
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January 2023 by John Michael
THEY WILL STEAL YOUR STUFFI dropped a small generator off to them for repair and they said they would call me in a few days. I called my self a few days later and was told they would work on it and call me later in the week. Never got a call. Then, I forgot about it for a few weeks and got busy with work, still never getting a call about the repair or job being complete. I call back and they tell me they don't have it and they don't have record of ever having it. I have an image of the sheet of paper they had me sign and I will be taking them to small claims court to get back the value of the $2,000 generator. SCAMMERS!
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January 2023 by Donald Cookson
being generous giving them 1 star. worst communication and work ethics i have ever experienced.
