-
November 2023 by Matt Hawksley
This is the best and only place to go for RV anything in the verde valley. Both when my awning was blown off by a dust devil and when my Leveling Jacks needed repairs, they worked with my different insurance providers to get everything covered correctly. The Service and Parts Guys including Terry and Joe (service managers?) do an amazing job, run a well-oiled operation, and have made it quick and painless to get service/maintenance done, even working with us to schedule convenient times for appointments. (since we live full-time in the RV) Top it off with the best priced propane and free dump/fill station for customers and this place is a no-brainer for all your RV needs.
-
November 2023 by Deborah Josiah
I have had an excellent experience with Galpin. Jeremy in sales and Nate in service went far above their jobs. I am a first time RV owner. The sales & service worked in perfect tandem to make sure that my rig was great working order AND gave me hands on info to be a confident solo traveler in my RV.Not only did they take great care of me but even reached out to my sister, who is as confident, to help her on her first travel in the RV.The staff are honest and authentic. That is important to me. There was no high pressure. They were honest and gave me choices.So, I highly recommend the Cottonwood Galpin. You will be in good hands. I trust them.Thank you
-
November 2023 by Richard Owsian
Absolutely amazing staff! Terry and Joe in parts have been on top of everything I've needed for my Forest River to be repaired with good pricing. Every staff member I've been met with has been beyond friendly and helpful with what I've needed, highly recommend Galpin RV!!
-
November 2023 by Glen D
Been getting propane anytime we pass through town from Galpin RV, their propane yardman seem to come and go because everytime I go there it's always a new face. However, last week I stopped and got propane there and this guy didn't seem to have a clue as to what he was doing. That day he had trouble even screwing the adapter on and gas was spraying out profusely and I looked over at the pump gauge and it showed 1/10th of a gallon was lost just hooking it up, then next he over filled the tank and lost another 2/10"s gallons but I didn't say anything to him and ended up paying for 3/10's of a gallon that I didn't get. That's not the worst part, what came next was nothing short of ah nightmare because when I went back to the campground that night we had freezing temperatures and found out my propane heater wasn't working, so had to hurry and winterize my water lines and my wife and I got pretty cold and took me a week to get a RV REPAIR man to come and fix the problem while having cold temperatures to tend with until he came. Found out what caused my heater to malfunction was when Galpin over filled my propane tank it ruined my gas regulator, so caused me another unexpected expense as the regulator I had on there I had recently changed out. So the moral of the story is does Galpin RV think they're saving money by hiring cheap uneducated help because I for one won't be back.
-
November 2023 by Jennifer Jones
Call Joshua at RV Medic instead! He was able to diagnose our issue over the phone, whereas Gulpin couldn't diagnose it looking at it, then proceeded to charge us for 3 hours even though the RV was only in the bay for 2 hours. $600 to replace a slide bolt is ridiculous.
-
September 2023 by roqclimber
Best price on Propane in the area. Very courteous staff. Not as many RV accessories and products as I would expect. Haven't had a need for parts, so I can't comment on that.
-
August 2023 by Levi Holiman
I came in on moving day, and needed an electic plug installed on my jeep so I could tow a Uhaul trailer. The guys at Galpin got my in and out within 3 hours with no appointment. This was huge as my wife and I were supposed to be 700 miles down the road for my sister in laws wedding the next day. Thank you all so much for working so quickly! You guys are the best!
-
August 2023 by Jodi Jackson (RedGoddess88)
The people who work here are not only extremely nice and helpful but also very knowledgeable. Love going and getting my repairs done here. Won't go anywhere else!
-
July 2023 by Jordan Armstrong
The customer service was good, but the quality of service my camper got did not reflect the price I paid. I was also quoted for other minor repairs that after just a few mins of research I realized was much too high of a quote for the labor required for repair.
-
July 2023 by Dawn Bogar
Bob and his team are friendly, efficient and helpful. Each time I’ve needed anything, they make sure I’m taken care of. I’m grateful for their service center!
-
July 2023 by TIME BANDIT
I have to say, I called before they were open I needed some trailer parts. Mike called me back when they were open. Had parts in stock just come down and pick them up or they could put them in on the same day. Wow. Went down picked up the parts all as promised, Mike in parts knows his biz. Seems like a very friendly place to do biz with. Never had them do any work for me though.
-
June 2023 by Pilot Squirrel
My first review - my experience with Cottonwood Galpin was so great that I am taking the time to voice my opinion.My newly purchased (2014) MB Sprinter RV gave me an instrument cluster ‘service needed code’ while I was camping up on the top of Mingus Mountain National Park…Called Mike, the Service Advisor to ask if they work on MB’s too… He said “Sure! That’s what they do!”… and then proceeded off the top of his head to list the items needed to be done with suggestions….I immediately made an appointment - and the following day drove down the mountain directly to Galpin RV. There , Steve the mechanic - came to the break room with updates and suggestions - all that I agreed to… also asked to top off my propane… which they did so fast - I didn’t see them do it!The total cost? Half what a Mercedes Dealer would have charge (per my experienced RV friends opinion)…Have already told multiple RV owner friends of mine to note this business as a “go to place”…Thank you Mike, Steve, and Galpin.PilotSquirrel
-
June 2023 by Cyn B.
i had an appointment with steve from service, the tanny in my rialta started acting up in southern utah....i got in late for my appointment, too late to have i work done, fine i understand. steve told me to come in the next morning they would do the front shocks, i slept at thier gate the night before so i would not miss this appointment again. steve said no tech is here today we are two techs short saying because i got there late the day before. fine on me. when he said we can do the fronts, great ok by me. then he tells me that galpin ordered the wrong shocks for my wagon he gives me a estimate for the new work on four shocks, original plan.they ordered the wrong parts shocks it didn't matter is i got there on time.... now i have to wait another week. point is i was late to shock appointment, said we can give that tomorrow, tomorrow comes and they ordered the wrong shocks.... didn't matter it's i was late or on time.... this is a very professional shopthis is what happened to me...
-
May 2023 by Trey Trumble
Steve and Steve were awesome! I’ve been in Sedona for about 3 weeks and I’ve used their dump station 3 times. The dump station also has a hose. I also greased up all of my bus joints before heading up to flagstaff. Thank you fellas!
-
May 2023 by M B
I am a full-time traveler and I can attest that Galpin's service standards are by far some of the best I have ever seen! The entire team including Sean at the front desk, Steve in service (my #1 go-to guy for ALL THINGS!!!), as well as manager Bob are all extremely knowledgeable and professional. The entire team always goes above and beyond for me. I honestly would not take my rig to anyone else because I know that when I pull into Galpin, the team there are going to look everything over thoroughly and get me back on the road safely and efficently. I can not thank them enough for all that they do for me! If you're looking for the BEST PLACE IN TOWN to service your RV I guarantee you that Galpin's is the place!