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April 2024 by Shay L.
Buyer Beware - this experience was beyond awful! The associates and managers are dishonest and make up excuses and some times flat out lies to cover how poorly ran this business is. They'll do and say anything to get the sale including lie about delivery dates, quality of products and even pricing they negotiated. Purchasing from anywhere else is a better option! They ended up providing $50 off resolution for a 2k couch.. ultimately I wish I would have purchased from ANYONE else.
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August 2023 by D D.
This place is a JOKE!! Extremely SHADY business etiquette!! My wife and I were in the market for a new bed. We, with much hesitation visited this store after a not so good experience 5 years ago. "MARY" was the associate that chose to help us. She said a lot of "salesperson" bs in the effort to make a sale. My wife and I believed what we were being told. We visited the store twice in consideration. Mary said, "if you don't like the bed after 30 days of sleeping it can be RETURNED for a restocking fee of $99." Now, we did assume this meant the entire bed purchase. Frame and mattress(since that is what makes a bed).. After LESS THAN 9 Days we could no longer sleep on the bed, as our bodies simply ache from the uncomfortable piece of furniture. We tried several times to reach MARY. She was unavailable. When she finally returned to work, she called us back to tell my wife the items were not returnable. She said it is stated on your receipt when you checked out. We looked... And yes, it says you have just a few hours(4 days) after delivery... We never even looked at this because of the information MARY quoted us while shopping in the store.... Scammers!!! This store is nothing but Scammers of cheap furnishings at high end retail!!! BUYER BEWARE of the Dishonest Employees and made in China Outlet of press board furniture and house deco!!!
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August 2023 by Reynaldo Garcia
Went into the store looking for a recliner and ended up getting a reclining love seat. Jeff was the salesman who helped my wife and I. I can not say enough good about how he treated and helped us out. I will definitely be going back to purchase furniture in the future from them.
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June 2023 by Shadrach Miller
Don't use these shady guys. Not the first time they pulled a bait and switch. Sold us a bed with no box spring then want to charge an additional $240. I definitely will not be using them anymore.
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June 2023 by Karen Harrison
Love this furniture store, have purchased LR furniture, and just purchased a new mastress!Employees very friendly & helpful.Karen Harrison
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May 2023 by Pamella Briggs
They were having a tax sale which really helped me stay under budget. None of the sales people were pushy which was also a plus.
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April 2023 by Pam Morris
No pressure sales. Great inventory, and you can't beat their prices.
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March 2023 by SpaceMen
Lots of furniture, great prices, very professional, ask for Jason he'll treat you good.
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February 2023 by Julie Dusenberry
Bough a few items and Jason was very friendly and knowledgeable.. Great customer service. Keep up the good work.
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January 2023 by Dave Glick
Wanted to share my latest experience with our local furniture store.In September 2021 we bought a SoCozy couch from them with two of the 3 chair sections having recliner/ massage/ heat etc. It had a one year warranty.Within a few months a remote on one of the chair sections failed. They ordered us a new remote under warranty.A few months later that remote partially failed - but it still reclined so we just lived with it for a while.Fast forward to November 2022 - the remote completely quit working and now the warranty was over. And very unfortunately for us, the recliner was stuck in the 'out' position.I called the store and explained the story and what was happening along with a request to replace the control unit since it was having ongoing remote control issues. They said yes it was out of warranty but they'll do anything they can to help.They called me back very quickly and said parts were on their way. A few weeks later we got the remote and the controller unit. Unfortunately the recliner portion still didn't work even though the rest of it did. So another call over to Home Furnishings Direct.Again they came through for us with parts on the way.Yesterday they replaced the recliner mechanism for us and it worked! Now our couch is 100 percent again (first time in months! ).To be honest I did not expect a fix for no charge on this because it was out of warranty. But they did fix it for us for only a signature.So a serious kudos and THANK YOU to the people at HFD for their professionalism, speed of service, and complete willingness to take care of our issue especiallywhen it was no longer under warranty.You guys are amazing and we will be back for as long as you keep giving us this type of service. Thank you!!Oh and you made the cat very happy too ?
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October 2022 by Michelle Salsbury
I paid premium price for 4 sofas and 2 arm chairs at this place bc I wanted to make sure the sofas and chairs would be comfortable.The chairs that arrived were fine - comfortable as those sampled in the store.Sadly, most of the sofas that were delivered didn't use the same foam as the ones that were sampled in the store.In fact one of the four sofas was inconsistent. So firm on one side it felt like sitting on hardwood (it actually hurt to sit on). Plush on the other - like those we sampled in the store.When my mom brought both the cushions back the store to show the inconsistency. The salesman lied and said it will get more comfortable with time.A little about me. I do furnished rentals. That's why we purchased SO much furniture. Over the years, I've had a lot of sofas made - custom. The showroom in a custom shop will often allow you select the type of foam you want for your sofa. In all my years I have NEVER encountered any foam THIS HARD.I had hoped we would be able to switch out one of the cushions with ones in the showroom, but it appears someone else had already beat us to it.Both in the showroom are hard as wood.Given this issue. I'm advising you to purchase elsewhere!This store isn't holding their manufacturers accountable for cheap choices.NOTE: companies can post their own reviews on Google so this review will get will probably get buried behind bogus 5 star reviews. The same is not true for yelp. Yelp's algorithm will catch reviews that are posted by the owner.
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October 2022 by Doug Vaughn
The only place I buy new furniture from.. great customer service.
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October 2022 by tobin doodle
Fair prices, nice sales and delivery people. They really listen.
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September 2022 by Michelle L.
I paid premium price for 4 sofas and 2 arm chairs at this place bc I wanted to make sure the sofas and chairs would be comfortable. The chairs that arrived were fine - comfortable as those sampled in the store. Sadly, most of the sofas that were delivered didn't use the same foam as the ones that were sampled in the store. In fact one of the four sofas was inconsistent. So firm on one side it felt like sitting on hardwood (it actually hurt to sit on). Plush on the other - like those we sampled in the store. When my mom brought both the cushions back the store to show the inconsistency. The salesman lied and said it will get more comfortable with time. A little about me. I do furnished rentals. That's why we purchased SO much furniture. Over the years, I've had a lot of sofas made - custom. The showroom in a custom shop will often allow you select the type of foam you want for your sofa. In all my years I have NEVER encountered any foam THIS HARD. I had hoped we would be able to switch out one of the cushions with ones in the showroom, but it appears someone else had already beat us to it. Both in the showroom are hard as wood. Given this issue. I'm advising you to purchase elsewhere! This store isn't holding their manufacturers accountable for cheap choices.
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August 2022 by Tiffany Wilson
I have been going here for furniture for years. I like to shop the sales. The sales associates work on commission. It is nice being able to shop for furniture in person to get a better feel for what you are buying. Make sure to check out the back section where they have stuff on super sale.