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June 2024 by Cynthia Wall
Labcorp needs to hire more employees at this location. There is one woman doing all the blood draws AND working the front desk. A steady stream of patients came in while I waited over an hour. The employee was pleasant and doing her best to get everything done. But she needs help!
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June 2024 by Leslie Pfeifer
I waited 2 1/2 hours. I walked out. Horrible.
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June 2024 by Roy Sedona
Appointment at noon. Tech not ready until 12:30. Why make people wait? No courtesy.
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April 2024 by BOB BERGMAN
I picked up the fecal test kit on Monday afternoon and dropped it off Tuesday morning to one of the staff. I missed a call at 3:56 pm Tuesday and they did not leave a message. I tried calling back at 4:18 no answer. I tried again on Wednesday at 8:03 am, 8:46, 9:08, 9:12, 11:19 and 3:19 pm. I left three messages with no response from anyone. On Wednesday at 3:58 they called and tried to blame me. They lost my paperwork and said they could not compete the test because they did not no who I was even though they were able to call me twice. They said I would have to start over. All they had to do was call my Doctor for a new order.
This was gross negligence on their part.
I would avoid using this office for anything.
Their excuse was that they are very busy.
I would add very lazy and incompanant.
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March 2024 by Robyn Davis
Really long wait time. Only one staff member. I couldn't make an appointment. They need more employees.
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January 2024 by Cynthia Hendrickson
No open appointments and they don’t use one centralized computer system for orders. If lab was ordered for Cottonwood it can’t be drawn in Sedona without additional phone calls.
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January 2024 by Connie S.
See update below. If I could give zero stars I would. They have a hokey fax system. They apparently do not receive all of the Drs faxes with the lab orders but they blame the doctors for not sending them. 10 years of this I have experienced. You need to bring the orders in with you to guarantee you can get in. Today I had an appointment and I was on time. Unfortunately, I forgot to bring bring in my paperwork but knew my doc had sent it. They did not have it. She blamed the doctor. I had my husband fax it to them. The confirmation message indicated somebody in the office answered the phone and the fax did not go through. He got the same message twice and now he is driving the orders over to me. (probably the same thing that happened to the doctor, but he assumed it went through ) Lady at the front desk. Did not want to hear they could be the problem. Of course it's not their fault. Not interested in fixing their problems. just want to dump it on you. Cottonwood Medical stinks. A symptom of poor administration. If you have a good experience here good for you. The entire medical administration in this town is third world UPDATE: I just discovered the business card she handed me had the wrong fax number. It's a discontinued number. (The message we received was generic (misleading) for a discontinued number)At the time I suggested to them to check for a problem but of course I was wrong. They are perfect. Except handing out a business card that is wrong. I wonder how long that's been going on. How many docs have the wrong fax number. So arrogant.
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December 2023 by Malissa Hawthorne
This place sucks. I didn’t have an appointment so I get it I have to wait. They told me 1 hour it has been almost 2.5. Then they are going to take other walking before me because they are friends.
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November 2023 by Jamie Rota-Elder
Terrible. 1 tech working for a lobby full of waiting clients. I had to leave for work without being seen. Made an appt for 4 days later & still had to wait forever. Come on guys, staff your labs!
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November 2023 by Jamie Dalton
Terrible. 1 tech working for a lobby full of waiting clients. I had to leave for work without being seen. Made an appt for 4 days later & still had to wait forever. Come on guys, staff your labs!
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October 2023 by Elena
Unprofessional customer service, expect long waiting times of 1.5 to 2 hours. Even with appointment, expect to wait 30-45 minutes.
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October 2023 by Elena Bermudez
Unprofessional customer service, expect long waiting times of 1.5 to 2 hours. Even with appointment, expect to wait 30-45 minutes.
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October 2023 by D D
Zero stars is what they deserve.Wasted 2 hours of my life because they DO NOT answer the phone or call back. More like 2 1/2 considering the drive there.I was told by the lady at the desk they do not have enough people to answer the phone.Once there the most disorganized office I have ever seen.When I was finally called to the front desk, the order had one wrong letter. The phone call could have fixed the wait.My order was in a stack of faxed items, no system.I can go on but I think you get the pount.After leaving and going around the corner to Quest, I was in and out in 10 minutes.A much friendlier and professional staff.
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September 2023 by Lisa Monahan
My first time there. End of day, and the two women were busy, but very polite and patient!! My appt time only a few minutes later. Melissa very nice!
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July 2023 by Roger Kwiatkowski
Laura was cheerful and professional this morning. The blood test was painless and I went home smiling!
