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March 2024 by Martha M.
Please don't hesitate for one minute to travel from Prescott (or any distance if necessary) to purchase your mattress from Robert at The Mattress Center. Robert is extremely experienced and knowledgeable in all types of mattresses and will make every effort to educate you and put you in the best mattress possible for your individual needs. To insure customer satisfaction, he gladly offers an additional comfort warranty. There is no pressure of any sort, including the amount of time your selection process may take. Robert is a true professional, a caring person who knows how to treat people as valued customers. He has a wide selection of mattresses on the floor, adjustable bases on which to explore them if desired, and his prices are very reasonable. Furthermore, his delivery people also really care to provide the best possible service. Unlike the large, nationwide, impersonal, and more well-known company mattresses that may be sold elsewhere, the mattresses Robert sells are made in three factories right in Phoenix, factories that not only manufacture excellent, high-quality products, but that also care about providing the utmost in customer satisfaction. I write all this from great relief in having found Robert after the exact opposite and financially disastrous experience I had with a mattress company here in Prescott. It is not my intention to badmouth anyone or any business, but I learned the hard way that all the qualities Robert offers - the variety of mattress types, fair pricing, a comfort warranty in addition to the usual manufacturer's warranty, the expert informative guidance, the lack of any sort of pressure, and the respect he shows in dealing with customers - all are vital to making the best decision possible. You couldn't be in better or more trustworthy hands!
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February 2024 by S R.
I visited this store today with my elderly parents and was very impressed with the experience. The owner, Robert, was extremely patient as he listened carefully, never interrupting as my parents described what they wanted in a mattress. Robert was very knowledgable, thoroughly answered all of their questions, offered excellent input, and never tried to sell them something they didn't need. I'll definitely be returning to this store the next time I or my family are in need of a mattress. Highest recommendations!!
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February 2024 by Nancy J.
the best. great service. They went way beyond the extra mile for us. when we had an issue, they made it right. not everyone does that anymore. Robert was wonderful, thank you. I recommend them to everyone. thanks for the back comfort.
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February 2024 by Dev B.
Robert at The Mattress Center (Cottonwood) rocks! He gives knowledgeable information to customers like me in a professional no-pressure way. Robert spent patient time with me by phone, helping me to compare mattress brand pros and con. He was also helpful with scheduling (and rescheduling!) mattress delivery dates to accommodate us. Thank you Robert and Mattress Center Cottonwood!
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October 2023 by Kayla Martinez
I had a great experience here! I got exactly what I needed and my new sheets are so cozy!
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October 2023 by Mareina Peterson
Since the moment my little family and I walked in, it was the best experience buying something from a business! Robert approached in such a friendly, non-sales person way that made us feel vary comfortable. He patiently answered any questions we had and helped us get that perfect mattress for us. We will go back again when we are ready to buy new mattresses for our kiddos ??- Mareina Conerly
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August 2023 by Shadetree A.
Excellent customer service and support. Knowledgeable staff. Locally owned. Wide selection at competitive prices. All of which adds up to value. My personal experience at this dealer met or exceeded my expectations in every way. I would and will recommend this store to friends and family.
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August 2023 by Matthew Germann
Great guys . Helped me pick out the right mattress .
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August 2023 by Maria Ruiz
Great service, wonderful staff. Robert and everyone involved during my purchase experience where awesome. Very helpful and kind. They truly made me feel comfortable during the purchase, as well as when the delivery took place. Just an awesome team, and an even better bed, they have such a good selection it made the decision process so much easier.-Maria Ortega
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August 2023 by Ian Via
I got some tencel sheets and they are quite lovely. The guys working there were great and I enjoyed being there!
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June 2023 by faith
Robert helped me find the perfect mattress for me. You can tell he is a real genuine person, not like a typical sales person. He would rather you leave happy more than just to sell you something. Been sleeping on my mattress for a few weeks now and even my dog loves it, haha. Thanks Robert
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February 2023 by Rie H.
My sister has needed a new bed for a while now. One year ago today, her husband passed away, so on that 1 year anniversary, we decided to hit mattress stores. It takes her a while to decide when it comes to spending a lot of money. Prior to today, I looked online at several different mattresses. Today we went into three different mattress stores, Mattress Center being the last store we visited (I wish we would have just gone there first!). This guy knows his stuff. He took his time, he explained everything, and answered all our questions patiently, and he wasn't pushy, which we really appreciate. It didn't take two hours after her going home to decide she's definitely going to go to this store to buy the bed she wants. She really liked the guy that waited on us, and her husband passed away and he was a veteran and this man is a veteran so she decided she wants to buy from this store because it made her trust him even more. Maybe I'll update this after her purchase. She's not online, so I'm kind of helping out here. I'm not sure how they manage to do it, but their prices are lower than what we found online and in any other stores, also! Bottom line: We definitely recommend this store!
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January 2023 by Scott B.
This Mattress Center was literally cheaper by $1000s than the other mattress stores in Cottonwood. The store is run by a super friendly guy as well. He was wonderful and went above and beyond in delivering our mattress to our front door and disposing of our previous mattress. Shop around, you'll see. Just don't buy a mattress until you've visited this store!
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December 2022 by Laurice Dabney
Me and my husband are very excited and happy with the bed that we got here the owner was nice and kind and understands and the prices are the best in town if you are looking for a new bed nooo a great new bed this is the place I wish I could give you more then 5stars again thank you!!!!!!!!!!!!!
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December 2022 by Jo Amor
There was a mix up on a particular new/old version of my selected item. The sales person was more than Accommodating after delivering a total of three versions. Robert was an excellent example of superior customer service. This happened in 2018. Because of my heavy weight, the poor mattress has succumbed to a not so comfortable fit at the moment. I may be back soon for a new mattress.