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February 2024 by Jason Litzinger
If I could give zero or minus stars, I certainly would. So we reserved a 26’ U-Haul in mid December for January 4. On January 2, I get a phone call stating they will not have it and the closest one is nearly 50 miles away. No attempts to accommodate by the staff. When asked to have this escalated, we simply get told no manager is available. Then we get told there is never a guarantee. Based upon U-Haul website, there is no guarantee when booked within 24 hours. Then we get told the person who was to drop off the U-Haul had a delay. When asking for any compensation for inconvenience, simply ignored. We ended up paying for a U-Haul at a Phoenix location which was $83 more for miles we did not need, and then the additional fees for gas to drive an extra 90 miles that we didn’t need. This was by far the most disappointing experience ever. I have met 5 year olds that can run a lemonade stand with better business integrity than U-Haul Moving & Storage of Verde Valley. Moving is already stressful enough, not to mention having to modify plans and pay more money. I urge you to go with another local competitor as the customer service here is non-existent. The customer service rep supposedly escalated to her manager who was out of the office for the week and we have heard nothing at all. Not surprising by any means. Small town mentality with a most relaxed approach to any inconvenience to their staff or situation. Thank you for making a stressful time of moving even more complicated. You get 10/10 for causing additional cost, time, travel, etc. Kudos to you for being the worst!
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February 2024 by Jason L.
If I could give zero or minus stars, I certainly would. So we reserved a 26' U-Haul in mid December for January 4. On January 2, I get a phone call stating they will not have it and the closest one is nearly 50 miles away. No attempts to accommodate by the staff. When asked to have this escalated, we simply get told no manager is available. Then we get told there is never a guarantee. Based upon U-Haul website, there is no guarantee when booked within 24 hours. Then we get told the person who was to drop off the U-Haul had a delay. When asking for any compensation for inconvenience, simply ignored. We ended up paying for a U-Haul at a Phoenix location which was $83 more for miles we did not need, and then the additional fees for gas to drive an extra 90 miles that we didn't need. This was by far the most disappointing experience ever. I have met 5 year olds that can run a lemonade stand with better business integrity than U-Haul Moving & Storage of Verde Valley. Moving is already stressful enough, not to mention having to modify plans and pay more money. I urge you to go with another local competitor as the customer service here is non-existent. The customer service rep supposedly escalated to her manager who was out of the office for the week and we have heard nothing at all. Not surprising by any means. Small town mentality with a most relaxed approach to any inconvenience to their staff or situation. Thank you for making a stressful time of moving even more complicated. You get 10/10 for causing additional cost, time, travel, etc. Kudos to you for being the worst!
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August 2023 by Lupita Perez
Very nice and clean and very good customer service and very friendly and I love how the care for you needs thank you so much
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July 2023 by 0 0
Amazing! Casey Dennison the manager exemplifies superb customer service. Beginning with our first inquiry regarding uboxes, Casey explained the Ubox process, reviewed uhaul moving products and usage, recommended helpful tips with the items we needed and made our rsvp. Our rsvp was a bit detailed and out of the ordinary. It required further approval from Uhaul transportation. She made the calls and followed up to be sure that we were taken care of, even on her day off!If we owned a business, we would be well represented by her as she is the type of employee who would attract repeat customers and referrals. We were so pleased with our transaction and how we were honored as customers. We recommend this Uhaul because of Casey.
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October 2022 by Steve Webber
Very clean and moderately priced have all your documentation with you when you go and it's one stop. Call first.
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September 2022 by Eye Spy
The People who work here are so nice.Their storage units are well priced.Thats why they have 100% occupancy.
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August 2022 by John Snapp
Good selection, friendly staff, reasonable prices
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June 2022 by Cynthia Padilla
They were very nice,A bit pricey!
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May 2022 by James Langley
Made appointment on phone through U haul call service.Truck was clean and ready.Victoria took great care of me and getting me on the road.Returned truck same day. Claudia greeted me and did the check on truck and smiled and said we were good.Excellent Uhaul experience. I've had some bad ones.Friendly staff and they're looking out for customer and take good care explaining the Contract. Excellent staff atCherry Street in Cottonwood.
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May 2022 by Christine McCarthy
Let's face facts, moving is not easy. This U-Haul facility reserved my rental which was probably the easiest thing I ever did. They ask you questions to try to save you money and will answer all your questions. I actually rented twice in the same week. Would I use them again??? In a heartbeat.
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April 2022 by M
They are awesome, and helpful for the convenience of my needs ❤ thank you
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March 2022 by Douglas Myers
Very neat shop with lots of locally made items which also happens to rent UHaul equipment. Very friendly and helpful staff too. I highly recommend that you stop in and check out all the cool stuff they have for sale. Great Rimrock location. Enjoy!
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March 2022 by MJ W.
Trash. Called to get a unit, had one left, had my name on it and everything and when I came in to finalize and move my things in, told me they had given the unit to someone else. Employee was a broken record, said the same thing over and over like it was going to be okay that they rented it right out from under me. It's ok though, older facility, rather take my business elsewhere anyway. So thanks Uhaul for saving me money and future frustrations.
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February 2022 by c hud
Stacey and Victoria will give you the best U-haul deal in Cottonwood, Arizona...along with laughter and fun.
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November 2021 by Rand McIver
Had no problems
