Verizon provides attentive and helpful customer service, with staff members like Victor and Hector going above and beyond to assist customers. Victor demonstrated honesty and patience when helping an elderly customer upgrade her phone, spending over an hour ensuring she was back on the Verizon network and transferring her data. Customers appreciated his excellent service and dedication. Hector was also highly praised for his friendly and efficient assistance, helping with phone setup, explaining offers, and resolving issues like a phone virus. In contrast, some experiences with other staff members were less positive, with one customer noting a lack of acknowledgment and poor service from another employee who did not greet or assist them during a wait. Overall, Verizon staff members who provide attentive care and clear communication stand out and create a positive experience for customers.
