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November 2024 by Christina Cunningham
Professional, courteous, went the extra mile.
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November 2024 by A B-F
DONT WASTE YOUR TIME
"I experienced poor service from Gerber. Initially, they appeared helpful but later refused assistance, on the phone he told me :we didn’t even touch your car! deeming my car driveable,how did they quote the damage?
My insurance redirected me to another shop due to Gerber's disassembly fees. Upon pickup, the representative displayed behavior like , rolling his eyes and handing me the key in a manner suggesting I was taking something that wasn't mine." Plus my dash camera windshield suction was broke and they don’t said anything,I DONT RECOMMEND THIS PLACE
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November 2024 by Life in a Littlish RV
I recently took my car to Gerber Collision and Glass after an accident, and although my car was ultimately totaled, I had a very positive experience. The team worked seamlessly with my insurance, making the whole process stress-free. They kept me informed every step of the way, providing updates on the evaluation and status of my vehicle. I appreciated their professionalism and transparency throughout. While it wasn’t the outcome I had hoped for, I felt confident that my car was in good hands and that I was given the best possible service. Thank you, Gerber, for making a difficult situation easier to handle.
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October 2024 by Jayla's Marketplace
So you can fix a dent but can't install a mirror very odd to say the less
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October 2024 by Davis Kiner
Had an individual sideswipe our vehicle and we took our vehicle to this location. Jerry was extremely helpful and friendly. Customer service was beyond exceptional. He kept in touch with us from start to finish with important updates. He walked us through the process and what to expect while our vehicle was being serviced. They finished our vehicle in a timely manner and made everything easy. Our vehicle looks fantastic and would highly recommend them. 10/10. Also, if you've read this far, if don't have a dash cam, invest in one. It's a life saver when it comes to accidents. Thank you Gerber Collision!
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July 2024 by MJB 2118
Don’t bring your vehicle here. They punctured my passenger seat and then did a crappy repair job and then denied even doing it. Horrible. Will not let them get away with this.
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May 2024 by ThatsRight Martinez
Thank guys, they did an amazing job they did have an employee that was there and was pretty much chasing employees away and giving this place a bad reputation, but it was the front desk and not the techs! Gerber Collision recognized this was an issue and has remedy this problem with new friendly staff that are very helpful!!!!!!! They communicated every step called enterprise for me to pick me up for my rental and when I picked up my car it was super clean in and out and they even called enterprise for the rental car pickup from there office I did not even have to drop off my rental! Definitely will be going back here if I need anything donethank you!
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April 2024 by Jon
Had a big misunderstanding with insurance. The manager at least called to make it right.
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September 2023 by Damaris Molina
I would've given this place a 0 if that was an option. I was hit by a drunk driver and had a dent and scratch on the left side of my car right above the passenger wheel. They gave me an estimate and I waited for the claim to go through my insurance. The shop said it would take 1-2 weeks to fix so I left it there while I was out of town for work. My car ended up being totaled during this time. I requested to keep my car and decided I'd fix it elsewhere because they upped the charges by over 7k than the original estimate. Then when I returned they refused to release my car until my insurance paid over $320 for taking it apart and inspecting it but refused to put anything back on. I understand this is standard procedure but in the end I came out with an undrivable car with everything taken apart. Don't waste your time or money.
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August 2023 by D Alger
Only thing I was satisfied with was the communication.. my car was in the shop there for about 3 weeks and when I got my car back there was damage on the interior of the vehicle .. they were quick to fix it and get my new parts ordered but today when I went in and got those parts fixed they returned my car with white dust all over the new door panel they put on minutes before and it was all over my passenger seat.. I kept calm and asked them to wipe down my door panel which they did but when I got home I did a look around I am very unsatisfied with the way they left my car after working on it .. when we bring our cars there we take them there to get them back to new condition, not to get dirty and treat belongings like trash .. vacuum your work area, wipe down your work area, communicate with customer on any damage accidentally left !! This is coming from someone who works in this field of work .. do better next time…
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June 2023 by Barbara Shelley
Jason took amazing care of my car after an accident. He kept me informed on the progress and was very honest.
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June 2023 by MRG MRG
Waste of time going here. They don’t know what they are doing. Disorganized , and absolutely incompetent inexperienced individuals. Everything from start to finish was a horrible experience.
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June 2023 by Michael Dempsey
Great friendly staff, they keep you updated on the process. And get the work done in a timely manner.
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March 2023 by Jess Martinez (Kat)
Let me start off by saying that it’s a new Gerber location that just opened. Friendly staff, car looked phenomenal! Trust that your car will look brand new, thanks! 10/10 would recommend! Paint on my car looks freaking amazing!Service: Painting
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March 2023 by Jaime A
I had my car repaired at Gerber El Mirage and i am happy and satisfied with the work they did to my car. Staff was friendly and kept me updated the entire process. A++ shop would highly recommend.
