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October 2023 by Kristina Ferreira
I called asking about what day they have their vet in doing shots, the first timethey answered I got confused and hung up because the guy that answered just said " Hello?" So I thought it was a wrong number so I called again and he actually said the name of the store, I asked him the day and times that the vets there and he just sounded so bland and annoyed to be on the phone. I then asked him the cost of the rabies shot and he just said " ughhh idk" so I said " well is there anyone there that knows?" Ofcourse then he asked and got the answer ?...... I don't know what's going on with their staff but it's just not the same, these young kids that they have working have no customer service, they have no care about the company their working for cause if they did they would represent it better then what I've been seeing in these recent months. I hope the owner takes this seriously and puts these employees in check.
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October 2023 by Robert “Bob” Anthony
Very over whelmed staff. Three workers There, only one really doing anything. We went for a budgie and cat food. 20 minutes later we are still there, and then they charged us wrong. Too bad too
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October 2023 by Jason Osborne
One of the best Pet Stores I’ve been to. Lots of animals to see, touch and hold. My kids love it here.
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September 2023 by Tia D.
Great shop. They also have the cutest pets for sale. Good selection of animal supplies. Helpful staff would recommend
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August 2023 by Ashlee Atwood
Friendly staff. Always there to help and assist. The Manager Codie does an amazing job with her store.Alway have my dog food in stock. And has the extra goodies for my other animals as well. Can’t argue with the prices and specials they have going on regularly. My kids love to visit and look at all the animals for sale, wishing we can buy them. I’ve had my pups groomed here a few times and they always come back tooling and smelling 10x better.Love this store.
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August 2023 by Marissa Acuna
I was very disappointed to see the solo rat here a few weeks ago. First of all encouraging people who don’t know anything about rats to only buy one rat, secondly the rat being alone is not healthy for the rat. Not even getting to the fact that the wheel in there isn’t even big enough for a hamster let alone a MALE rat which should be a 16 inch wheel. The rat sticks with me the most as it’s the pets I own and I really enjoyed the selection of toys they have for small rodents. It’s not just the solo rat but none of the animals have any sort of enrichment, the ferrets look dead inside, it’s awful. So many birds packed into small cages. I can no longer look past the poor care of these animals, you’re a smaller pet store, do better than PetSmart.Edit: It’s not my subpar experience, it’s the animals subpar experience being subjected to the care they have at your store.
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August 2023 by Ashlee A.
I love this store!! The staff is always willing to help. Clean store. And we'll stocked. They have a wide variety of feed and other pet necessities for all kinds of animals. It's a one stop shop for this mamma. From my dogs, to my reptiles and the turkeys. My kids love to go in and look at all the reptiles and other little animals available.
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July 2023 by Neff
They always seem to have cool new adorable animals every time I stop by. Got our family favorite chicken from here and our rooster and our best egg layer so far. Our kids love to stop by for our pet needs and just to visit!
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July 2023 by Bonnie Shanks
This rating is for Saturday July 15th. I went to Pratts at around 11 am. There was no one around, I went to the back of store and a girl was helping work the birds so I stood there waiting for her to at least acknowledge me but she never did. I ended up interrupting her to ask where something was. She pointed in the direction so I went off to look for what I needed. Due to no one being there to help, I had to go through each item looking for what I needed.My complaint is that it's Saturday, there was about 3 other people in there that were not getting help either. Saturday is a busy day why was there only one person there and she couldn't multi task so it left us with NO help. I finally just left.This store has never been like this before so hopefully they can do something about this issue.
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June 2023 by Fawn Dewan
The kids and I love coming here. We get our beardy her food here and play with the animals. Staff is always friendly and helpful!
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May 2023 by Kerry Bailey
I go here sometimes just to see the animals. Love Pratt's Pets. Staff are always cool. I used to live near and visit the one in Glendale but now I'm closer to the El Mirage location. Great prices too!!
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May 2023 by Hector G.
Great clinic loved the vet that served us. The place is reasonably priced and friendly staff
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April 2023 by crystal baker
Will never shop there again. They do not care for their animals properly. Went into by chicks. Most of them had sticky butt. Which they can die from. Some others had no heat lamps. Ended up getting six chicks so far only four have survived. I have never lost a chick before.
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March 2023 by Danielle Stapleton
Animals are neglected.. It'd be great if you guys hired people that are passionate about animals and don't try to educate customers on things they don't know. Baby sulcata tortoises, especially in Arizona, NEED to be soaked more than three times per week. An employee told us that is how often the tortoises get soaked there. The poor animals in general are straight up being neglected due to incompetent employees. Please sell strictly feed, take away the animals unless you hire caring employees that are passionate about what they're doing. Or just hire good people for the job and stop trying to fill a role, the animals are taking the brunt of it and they don't deserve it. Do better, pratts.
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March 2023 by Jessica House
It's just ok for me. The chicks at this location were taken care of well. The store is clean. The staff that worked with me wasn't very knowledgeable or kind. But she was fine. The rest of the staff were. Maybe it was an off day? ? we all have them.
