T & L Nails offers a mixed experience for customers. The salon is described as having a clean and relaxing environment, with one customer praising the work of Donna, a licensed cosmetologist who is attentive to detail and takes her time with each customer. However, another customer was unsatisfied with the pedicure service, noting that the staff reused tools without proper sterilization and did not thoroughly scrub the feet. Overall, the reviews suggest that making an appointment, especially with Donna, is recommended to ensure a positive experience at T & L Nails.