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January 2024 by Aaron Anderson
If a place has all 5 star reviews with not one person saying anything that could be improved upon, one might be suspect. My Son in law was driving our bmw to Phoenix when the serpentine belt broke. Had it towed to them. Turns out, they said, parts of the belt were sucked into the crankshaft bearing causing timing belt to jump. They said there was no compression anymore. Well, I’m way up in MN tied up, so I can’t go down and check things out. Just have to trust. They said the engine is ruined. Would be 9-10k for a new one. It’s an older (2009) car, so not worth putting a new engine in. So I had the local salvage yard go pick it up. Apex ended up charging me $20 a day for storage?? Who does that?? I can see doing that if, after a week or two, no action has been taken. But for a few days?? What a joke! I would not go to these guys for that reason alone. It feels like they were taking advantage of a passing-by traveler who got down and out on his luck. Total bill to tell me my engine is ruined - $120.
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January 2024 by Angela Weiss
Absolutely the best shop in town for a Mini. Honest as can be and extremely informative on everything. Happy to have been referred here by another import shop.
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January 2024 by Anoop Choong
Talked to Matt on the phone regarding a very last minute request before Christmas weekend and he was extremely accommodating and helpful.+1 for these guys
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November 2023 by Jake Nichols
A+ auto shop. Very communicative. Loads less expensive than going to the local VW dealership for problems with my Audi and also much more knowledgeable.
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November 2023 by Jeshua Boardman
Great repair facility! All repairs done timely and affordable. Great staff, can't recommend enough!
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July 2023 by Michelle R.
I had a check engine light for my emissions on my 2016 BMW X3 during our stay in Flagstaff. I called them to ask about this light that was coming on and off. They suggested bringing it in so that they could plug it in to see what was causing the alert. It turned out not to be an urgent problem and printed out what was detected so that I'll be able to have it checked out in Phoenix when I get back home. I appreciated that they were able to check it even though they were busy.
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July 2023 by Lexi B.
My new go to for my Jetta! As a young women I often felt taken advantage of when taking my car to the dealership for repairs, here it's the complete opposite. They are honest, reliable, trustworthy and fairly priced. Every time I leave I know my car was taken care of. 10/10 recommend!
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July 2023 by Kathryn S.
We stopped for a few days in Flagstaff to visit family on our way through to Iowa. Our car decided it needed an oil change and luckily Henry and the Apex Automotive team were able to fit us in before a major holiday. We payed under half the price we would normally pay going to a major dealership. They even had the tools to reset the computer after the change was finished. 10/10 would recommend.
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July 2023 by Chad Fawcett
Helped me out in a pinch while traveling through the area with my Land Rover Discovery TD6. We were supposed to be heading back home to Colorado when my DPF system started acting up and threatening to shut down the car because of a sensor misreading. I thought we were going to have to spend the next few days in Phoenix at the LR dealer waiting on them to overquote me on the work needed, but I called in and these guys were able to help me out that day with a couple fresh gallons of DEF and their code reader. Instead of being stranded we were able to continue on with our trip back home and my DPF system is working without issue, though I will take their advice and look into replacing the injector once home. If I was in the area, I wouldn't hesitate to use them again. Fair pricing, very professional and personable.
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July 2023 by Buford T J.
I was on a road trip from Ca to the east coast in our BMW when a drivetrain error message came on about an hour west of Flagstaff. It was Friday about 2 pm on a holiday weekend. The closest BMW dealer was in the Phoenix area. My wife started frantically googling and spoke to one shop, who said call APEX. Thankfully we did and although Matt was upfront that he couldn't fix it right away, he would certainly diagnose it. After about 5 minutes he determined the code emitted wouldn't leave me stranded and he was right as I made it across country with no issues and no other error messages. If I lived in the Flagstaff area this would immediately be my go to shop.
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February 2023 by Tyler Carson
Henry took time he didn't have to in order to make sure I understood what was going on in my vehicle.
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January 2023 by Ryan Neville
My daughter's car recently broke an AC/alternator belt. We made the mistake of taking it to another shop nearby her apartment. I told her, "you are a 19 year old co-ed, the problem is relatively simple, but don't be surprised if they try to up-sell you on service and diagnostics you don't need" She told them what the problem was and that she needed those components addressed and when she didn't want the 15 point bumper to bumper once over, they claimed that they couldn't "guarantee their work" I suppose in retrospect, this should have been the point where I walked away and found a different shop, but I knew how easy the fix was, I just couldn't run up there from Phoenix to do it myself.They "fixed" it, but a few weeks later, the belt blew again and when I called the shop to find out if they had anything to say, their response was to remind me we declined the 15 point bumper to bumper inspection so they would not stand behind their work. I told them that they either put the belt on a faulty idler or installed it incorrectly and were now acting as if this was an acceptable way to do business. I reminded them that there is a difference between fixing a problem and "ignore the cause of the problem" and that if they had found the source of the broken belt to be bad bearings or a bad idler, I would have 100% green lit the cost of repair. They still accepted 0 responsibility.After doing more research and seeing that this shop had a bit of a reputation for garbage work I was referred to APEX by another shop when they told me that they specialize in European autos.From start to finish, my interaction with Henry at APEX was aces! He was very honest, patient, and detail oriented. He kept me informed along the way as to his progress and repair and presented me with a number of options for now and future service on the vehicle. He mentioned that google and yelp reviews matter to his business and that he is proud of his 5 star rating, but it was his honesty, integrity, and attention to detail that DEMONSTRATED how much he cares about being respected in his industry. I have told my daughter that as long as she is attending NAU that she should be taking her car to Henry over at APEX Automotive.Service: General repairs & maintenance
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January 2023 by Heidi Hagood
I've taken my Audi to them several times and have had nothing but the best service from them. They are the most trustworthy auto mechanics out there and are very knowledgeable with Audi's. Highly recommend!!Services: General repairs & maintenance
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December 2022 by Megan Garcia
Henry was super friendly and knowledgeable about the issues my car was having. They got everything fixed up nice and fast and with quality service! Got me in and out without any worries!Services: Oil change
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December 2022 by Evan Kempkes
Very helpful and extremely knowledgeable and willing to give advise and share knowledge rather then just try to get as much money as possible. They worked well with my budget and were timely.
