-
September 2023 by Christi R.
This location and possibly organization does not take complaints seriously. They say all the right things and do nothing. I posted a review about a month ago about this business location. They even commented on it. I wish I could've just responded to them there but it wasn't an option. I also talked to their main office and was assured they would fix the problem. They obviously are just saying what they are suppossed to and then throwing it in the trash because this Friday my husband had a super long wait. There were still only 2 tellers and a manager who doesn't care to jump in and help. I am very disappointed with their lack of genuine care and feeling ignored when they way they all behaved is not something I would've done when I managed businesses - there were several and I took business management courses - nor would I have allowed my employees to act in the manner that they did on my day. I try to remember the challenges I faced and how I handled them to be fair when juding a manager. The only time I complain is when things really stink.
-
February 2023 by Daniel S.
They're happy to send you late charge assessment notice when you don't pay your loan on time, but somehow they claim "you aren't set up for reminders" . When you complain. No different than a regular bank with their scam fees.
-
June 2022 by Jean Dial
This is NOT A USBANK. I'm not sure why it is posted as atm/branch. Not true, straight up lie. Shame on you USBank
-
April 2021 by Lesley S.
I have done my personal banking with OneAz Credit Union for many years. I have always been very pleased with the one on one customer service provided by each employee. When it was time for the business I work for to change banks due to continued frustration, I talked to the owner about OneAZ on Hwy 89. Amber Young went above and beyond to make the transition flow as easy as possible. The communication she offered between phone calls, emails, etc. to keep us informed on the progress of many small details was greatly appreciated. The only regret we have in not moving to them sooner. I highly recommend them for business or personal banking.
-
November 2020 by Brock E.
We have banked with OneAZ for many years. Always friendly folks, great rates, and easy to work with. I wish they were a bit up with the times with things like Zelle, however, the trade offs when it comes to personalized banking and not being nickel and dime'd with fees far overshadow that. If you want a small town feel with a bank that is basing its business on Main Street not Wall Street, OneAZ is your easy choice!
-
June 2020 by Anna G.
Zoe did a great job allowing us an appointment on the spot for a replacement debit card in lieu of making an appoint on another day.