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March 2024 by The Wu
Friday afternoon and the lobby was closed for some reason at 1pm. The sign posted states the lobby was open until 4pm. The mall location was closed as well.
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January 2024 by Greg McCabe
The new manager is terrible. Awful customer service. It's like they don't want businesses to bank with them anymore. Don't go here or open an account with them.
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December 2023 by Anh Duyên Lê Thị
I have been waiting for my debit card for a week
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December 2023 by Trent DeBaere
I waited 30 mins with a line to the door, yet they won’t let you use the bathroom. Corporate banks are a pox.
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November 2023 by Mary Ross
We had a simple issue to resolve, so we stopped into the west side branch (without and appt) and banker, Daniel O., who welcomed us and helped us right away -- he had just come in from his break sat right down and was friendly and efficient! : )
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September 2023 by Bryan F.
Tell me why you only have one teller on a Saturday in which you're the only Bank of America open in town. Absolutely ridiculous.
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July 2023 by julia chudzik
We had an appointment today with Daniel Osugi and it went very smoothly. He answered all of our questions and was professional as well as helpful! We’re glad we chose this location!
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June 2023 by Timothy Pagliarulo
The bank itself is fine but the ATM outside will hold your card hostage for 20 minutes while the ATM just processes seemingly forever
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April 2023 by Joanna I.
I am a fan of this particular branch! I am POA for my father. Dealing with banking for someone other than yourself can be a bureaucracy nightmare! However the tellers and bankers at this location, are understanding and compassionate,Problem solving!
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January 2023 by Ernesto Enmanuel
Service super super super orrible slow wowwww just two ppl to help like 15 customers in line wowwww so sad
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January 2023 by Ty O.
They don't answer the phone and the "help" they give is help you could give yourself. They are worthless here get some better employees. How is everyone busy and the store opened 3 minutes ago?
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December 2022 by Steffany Nicols
I went in today with Beth Dutton levels of frustration about many things to do with BOA. Despite being an inch from tossing some chairs, Daniel was very kind and calm and helpful. He got my issues sorted out as best he could under the circumstances. If someone in Customer Service can maintain composure and be consistently polite when I’m about to go off, they deserve 5 stars.[On other people’s complaints, the problem with the lines here is that too many branches closed with COVID and so few are remaining. I drove a literal hour each way to get to this one because of that.]
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September 2022 by Jill P.
I've been w/ this bank for 32 yrs. and this is it! The teller just neglected to record the $400.00 in cash I deposited w/ a check.I didn't discover until an hour later. Can't reach anyone by phone, had to drive back across town through rush hour and wait in line!They can't get/keep enough quality employees? Last time at the other branch I didn't discover the cash not getting deposited in time....no way to prove. Because of the long wait in lines you rush out and forget to check receipt. DON'T.
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August 2022 by Brooke Dolby
Talking to a human about a topic that's not an automated "A" "B"or "C" option is NEARLY impossible.
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July 2022 by Dustin Hafler
Why don't these ratings allow people to select zero stars? This morning at 7am this location showed open Saturdays 9am to 2pm and showed confirmed by this business. I drove an hour and a half from Holbrook since this bullsh*t of a location showed they'd be open to find out they're closed on Saturdays effective June 27th, 13 days and they still hadn't updated the location hours. Three hours of wasted time and wasted gas because of this locations failure to update their information. Surprisingly it does show closed Saturdays now but did not 5 hours ago.
