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March 2024 by The Wu
Friday afternoon and the lobby was closed for some reason at 2pm. The sign posted states the lobby was open until 4pm. The west side location was closed as well.
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February 2024 by lanford black
friendly staff
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September 2023 by J
Wouldn’t give small amount of rolled coin change unless you have an account. For a very small amount this makes no sense.
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September 2023 by Diamon Lindsay
I was there for wire. Staff is very helpful. Very good service.
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May 2022 by Char Bighorse87
I would give this place no stars if I could. The digital wallet does not work here at the ATM.
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February 2022 by Taylor C.
One teller is working. There is always a line. They are understaffed due to corporate greed like almost every other big business. Made and appointment for 1pm to open an account it is now approaching 2pm. Do not come to this BofA unless you absolutely have to.
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January 2022 by Kevin Mathews
Why wouldn't you update your hours? Says 4pm got here 25 minutes early and doors are locked and no one answers phones. Poorly managed and doesn't take complaints/issues seriously.
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January 2022 by Kristin Richards
It's 3 days before Christmas. I came to make a withdrawal, it's 3:40 on a Wednesday, and the bank is closed. There's no sign, no anything, it says they're open until 4. I'm closing my account after the New Year for sure, and I've banked here since 1980.
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December 2021 by Joseph Henderson
Made an appointment for a notary, sat for 15 minutes past the appointment time and then were told that they were still busy and didn’t know when they could get to us.
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November 2021 by Kim M.
Second attempt to open an account here. First attempt they were closed as their hours on their door are incorrect. So today we made sure they were open. I called the branch, but no one answers their phones. We walked in at 3:40pm (they close at 4) and waited in line 10 minutes only to be told that we needed to make an appointment to open an account because they're closing in 10 min!
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November 2021 by Kim B.
Second attempt to open an account here. First attempt they were closed as their hours on their door are incorrect. So today we made sure they were open. I called the branch, but no one answers their phones. We walked in at 3:40pm (they close at 4) and waited in line 10 minutes only to be told that we needed to make an appointment to open an account because they're closing in 10 min!
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October 2021 by Ta Tonka
They never answer their phone, tellers are not trained to be polite nor do they know how to treat people. Spoke with Santiago Perez (Center Manager) and he was absolutely un-caring in regards to finding a solution for me. I literally closed me account the same day.
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July 2021 by Samuel Zagada II
Worst customer service experience in this outlet. I have been to other BoA outlet & they will greet you & ask you right away what help do you need, well, not in this place! We went inside to open a joint checking account & I saw 3 people walking around ignoring you like they are busy but you can see them not really doing anything. The 4th person is the only one working in the teller & there is 8 people in line for him & nobody wants to help him. We waited for about 20 minutes & no one bothered to ask so we went ask the lady in her office but only replied, "there is a sign in on the counter", no sign in the counter only for deposit/withdrawal. Then after another 5 mins, we ask another person & finally entertained us, but just to tell us that we need an appointment to be seen for another day. If you call for an appointment, no one answer the call. My experience in California with BA, you are in & out in half an hour to open an account. So i don't really know what is going on in this bank.
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June 2021 by Bryce Greenberg
Why doesn’t any BofA in this town answer the phone
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January 2021 by J Martinez
Bank hours are undesirable so have to rely on the ATMs, however, the ATMs hardly ever function (can’t make cash withdrawals nor deposits). Also, recently the BoA ATM outside the bank ate the debit card and check trying to deposit.
