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March 2024 by Casey C.
So rude. I walked in and asked if they had time for an oil change and immediately got screamed at to "give him more information than that". I have never been treated so poorly. I came in for an oil change, and they tried to over charge me on every single thing. When called out it, things magically became free. Never go here.
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February 2024 by Anthony Curley
Employee working on his vehicle while customer waiting for the vehicle to get tire fixed
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February 2024 by Sara Van Doorne
These guys are pros and get the job done right.Friendly same day service you can trust.I won't take my cars any where else.
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February 2024 by Danielle Mabrey
If I could give more than 5 stars I would! Mike and his name slips my mind (my apologies!) were absolutely amazing! We were on vacation coming from California and didn’t realize our tires weren’t ready for the snow and got stuck the night before, we called them first thing in the morning and they were able to get us in and were very informative on what tires would be best for my car. They were so friendly and offered us water and kept us updated along the way. I would recommend this location to anyone. Thank you guys so much for taking care of us! You guys are the best!
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February 2024 by Just For Giggles
Well-run store! Ask for their manager, Mike and you'll be in good hands.
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February 2024 by Maddy Shilliday
Wow. Just wow. After being treated previously with hostility, we were scared we would never make it home, but Big O’s was there to pick us up when we were at our lowest. We were just two scared teenage girls and we wanted to go home. They made sure that happened. They graciously, with no condescension, explained what was wrong and how it worked. Thank you for everything big O’s
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February 2024 by Jake Arledge
Brought my tire in for a pinhole leak and they said it was not fixable but would sell me a tire for 380 bucks. I went to discount tire 2 miles away and low and behold they COULD fix it and had the same tire for 129 dollars, 165 installed. I don’t know if they are dishonest at this Big O or stupid but either way avoid them at all costs. They will try and screw you for every penny they can. Avoid avoid avoid
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January 2024 by Phillip H.
Did a road trip from Bay Area to Minnesota but I took the southern route to avoid ice and snow during Christmas, had to get new tires and a wheel alignment in Arizona with over 3000 total miles left. Many places turned me down due to holiday hours or over booked, big ol tires flagstaff took me in a changed it quick. Great crew & thankful beyond belief 12/10
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January 2024 by Harsha R
Good people. They weren't able to fix problems in our car but gave me accurate and simplified info. Also, quick service.
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December 2023 by Jared Pascale
The service manager Mike fixed a 5-minute break issue free of charge. Great customer service.
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October 2023 by Christina Sullivan
Mike and his crew are absolutely amazing. I am passing through and had radiator issues. They listened to my situation and helped me get the project going so I could keep traveling.Thank you guys!
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September 2023 by A P
I had a flat tire at South Rim of Grand Canyon. I was recommended this place to get my tire replaced. I called Tim and he was very helpful. On his assurance, I traveled to Flagstaff and got the tire replaced. The staff were very courteous and helpful. Tim personally helped me make sure they had the right tire for my vehicle. The service was super speedy. They saved my vacation.
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September 2023 by Cydney Arnold
Mike and the crew were honest, kind, and informative! Even though they were unable to fix our vehicle we still left with a smile!!
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September 2023 by Ryan G.
I needed a tire rotation and inspection, and an oil change. I originally went to a different location in town, but my van was too big to fit in their shop, so they sent me to this location to ask for DJ. DJ took great care of my van right away and ended up charging me less than what the other store had originally quoted me. He was super nice and approachable, answering any question I had with patience. I got my van back in about 2 hours. I highly recommend this place and having DJ as your service advisor!
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August 2023 by Justin Hiner
These guys were awesome. Front desk was informative keeping me in the loop on my repairs the entire time I was in the store. Apologized for delays and made sure I was taken care of while on a very long road trip thousands of miles away from home. After I left and headed south to Phoenix my tire light came on and I stopped at a location In the valley. They were very rude and stated I would have to pay a second time to have all my tires rebalanced to fix the issue. The flagstaff store kicked in and got them to rebalance and fix the problem getting me back on the road. I am grateful for the staff at the RT 66 location for giving amazing customer service and making sure there customers are taken care of!!
