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August 2023 by Greyson Feather
I was driving cross country and hit a huge pothole, causing a bubble to form in my tire. Big O Tires was able to replace the tire and get me back on the road in under an hour. And they were $50 cheaper than the estimate given to me by a different tire store down the road.
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August 2023 by Barbara Harris
I am a seasonal resident and noticed my tire pressure hazard light came on! I was in a panic, when I happened to pass this Big O Tire location. Even though their parking lot was wall to wall customers they immediately filled/checked all my tires and determined I’d run over a screw(oops!) They offered to patch/repair my tire right then and there! In the Valley they always try to upsell you into buying a new tire (or a set!). Not only was I on my way in minutes… but they didn’t charge me for the repair!!!! I received a friendly wave from the manager who said, “We gotcha!” Well they certainly have got me as a future customer!! PS. The young man who “caught” the tire problem and took great pains when replacing the tire deserves a raise!!!
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August 2023 by Rachael DeRitter
Traveling from out of state and my wheels were badly messed up. They gave me the best deal in town on a full set of tires and an alignment. They even worked on my car until closing time to get me back on the road. Thanks guys!
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July 2023 by Rebecca Chaffin
We were traveling to Flagstaff for Dr. Appointments. We had a little health emergency when our tire went flat. The team at this specific Big O, jumped out to help us right away. Everyone there was so nice and helpful. The Manager was so kind. We got out of there in 20 minutes with a new tire. I can't thank your staff enough for your attention, kindness and expedious service! Thank you so much. By the way, we got home safely. Much appreciated ?
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July 2023 by Mark Cox
Shout out to James and his team for taking care of me and getting my vehicle aligned after putting on new struts and springs. Great guys and speedy. I needed an alignment done on a crunch and were really quick to fit me in during a crazy time.
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July 2023 by William Faulkner
We had issues and thought it was tire related, so we had our car taken to Big O Tire in Flagstaff. It turned out to be upper & lower control arms and the rear transfer case output shaft seal. They got us in late afternoon on a Thursday, worked late trying to get the right control arms, and got us out before lunch on Friday. A big thank you to James and the rest of the crew. We have been going to Big O Tires for years and this is why we keep coming back. I just can't say enough about how well James took care of us and to get us back on the road to get to our destination.
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July 2023 by Gspy “Black Satin” GSatin
3 thumbs up for your great service and staff at this location. Professional, speedy and courteous, a job well done. Thankyou.
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May 2023 by Scott Sparrow
Bought tires at a different location in Colorado. Turns out they weren't balanced properly. Stopped at this location and had them rebalanced. No more shaking at 70mph. Fast and friendly service!
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May 2023 by Gary Begay
Only thing is that be careful. They can give you ONLY 3 months alignment and rotation. I was not informed. Make sure get the one year like all rest of big o. Had to repay at Las Vegas cuz it has pass three months. Las Vegas has ONE year free. They put hub cap wrong too
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March 2023 by Cali Jennings
Phenomenal work, very sincere, accurate, and diligent mechanics.While traveling accross country, we had a huge car issue concerning the manifold in our car. Even through the crazy snow storms the area had in February these gentlemen worked their butts off to get the car back in great condition to finish the journey to our destination another 1,700 miles, and is still running very smoothly. Special shout out to Mark who went way above and beyond. So very thankful for all of them, we wouldn't have gotten home without their great work!!!
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March 2023 by Mark Zuccs
Bunch of liars and con men they have stolen multiple things built into the car and also other things from family members have left with my car stinking of cigarettes like someone was smoking inside and left with 3 new leaks that weren’t there before was then told that I would need a new radiator after they just told me i needed to have my entire engine rebuiltThey act all friendly but have stolen and cheated my family multiple times we are done putting our faith in them.
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February 2023 by ar ti
I got railroaded at Big O two years ago. Mark "the navajo kid" and his buddy mechanics said I needed a $2,000 job done on my vehicle and the way it was presented it felt like I better get it done right away. When I picked it up, it drove worse so I brought it back. No difference after they looked it over. So things started getting awkward. I've been dealing with problems ever since. ?
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December 2022 by Straight Horizons
I have gone here for years. NEVER AGAIN. They over pressurized my tires that didn't need more air. Knowing that my car has been serviced by this store in the past they have record of me using high mileage oil, they did not even discuss with me that they were changing this. Then they tried using a scare tactic saying I almost $6k in work very soon. Minimal discussion and bad service are indicators of shysters. Buyer beware!
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December 2022 by Jerry Tidwell
Broke down on the freeway 50 miles away. Towed it to Big O. Got me repaired and back on the road quickly. Very professional. Great guys. Couldn't be more satisfied. Thank you Big O Tires.
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December 2022 by Susan Schuster
They always take care of what ever Issue I have with any of my vehicles. They listen to what I think is the problem check it out and explain how they can fix it.
