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November 2023 by Dara Rabin
Caliber collision, did an amazing job repairing my vehicle after a minor accident. Roque went above and beyond researching information about the other repairs my car needed and was able to give me referrals to companies to obtain obscure parts for future repairs. My car was completed a day early and looks fresh and new(ish!) I would recommend them to anyone needing repairs to their vehicle!
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November 2023 by Kathleen Fitzsimmons
I have been there twice and each time was such a positive experience! I got my car fixed a week earlier than anticipated. They let me know every day what was up! Roque Canales, the senior service advisor, was on top of everything!Services: Painting
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October 2023 by Ethan Hansen
I had an overall wonderful experience at Caliber. The staff is very friendly and helpful. When I dropped my car off, they personally drove me to the rental car place when the pickup vehicle didn't come right away. They kept me informed about the repairs as they were happening. They also offered to drop my vehicle off at my work place which is 40 minutes away from the shop and return my rental car for me. We were able to work something else out that involved less driving, but that offer was really above and beyond. The repairs are top notch and the car looks brand new. They even washed my car and cleaned up the dash. I highly recommend this place! Thank you so much!
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October 2023 by Hannah Ghaly
I have, unfortunately, had two instances in which I needed to take my car in to get multiple pieces fixed and replaced. It can be a daunting task finding a good shop considering many are notorious for costing more than expected and may not put out good work. I was lucky enough to have a pleasure of meeting the people at caliber flagstaff and wholeheartedly recommend them to anyone needing to get there vehicle repaired. They worked with me every step of the way and were very transparent and communicative regarding pricing and timing. It’s refreshing to work with good people who genuinely want to help and aren’t just after your wallet. They fixed my vehicle faster than expected and restored it to perfect condition. They were even generous enough to give me a ride! I can’t recommend them enough!Services: Painting
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September 2023 by Shannon Strazer
The team at Caliber Collision always does a great job on the repairs and keeping me informed during the process. I recommend them to everyone needing bodywork!They work with insurance companies and rental agencies to make the process as painless as possible.
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September 2023 by Wade Simon
Work was done great only issue was parts, now that the United States has achieved 3rd world statistics, it's getting hard to get supplies after Covid destroyed world supply chain. It will get better. Hopefully.
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August 2023 by KMengty 7
Highest level of personal care and professional interaction. My body work looks superb. I was very happy and impressed with how this business conducted itself. I would recommend to anyone considering this place as the best any business can provide service.Service: Body & Trim
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August 2023 by Linda Chavez (Lynn)
I’m really satisfied with the work they did on my Jeep, looks like brand new to me, my insurance was incredible they suggested Caliber Collision they did a good job…
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August 2023 by Rob Z
The lady I spoke to was very kind; however, wouldn’t even consider an estimate for painting a new vehicle front or rear bumper. Due to the fact the vehicle had never been in accident. She told me I’m better off driving to the Valley aka Phoenix. Enjoy the google review attempt better customer service, in the future.
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August 2023 by Emily Weaver
Still waiting for my truck. Every week they tell me 1 more week, we’re waiting on parts, they’re so hard to get. I don’t understand because a 2019 Dodge 1500 is not a difficult vehicle to source parts for. 6 weeks now for a scraped door panel. I do not recommend at all. I feel like we’re being strung along and lied to.Original estimate was 3 weeks.Total price $7500!Service: Body & Trim
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June 2023 by Hermione Wald
The guys here are absolutely wonderful. They assisted me after I popped in seeking advice about my passenger side door which wouldn't open after someone dented it. They were incredibly helpful and got it sorted! 10/10, highly recommend their service.
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June 2023 by Mark Ruppert
Excellent team here! Quality work with a positive customer service experience! John kept me informed of progress and Amber ensured my insurance and billing were accurate and timely. Great team to work with!Services: Painting
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June 2023 by Ron Carter
If there were no parts acquisition issues, they would've had my repairs done in less than a week. However, even though mine took 5 weeks due to parts issues, they were willing to work with me and be helpful the whole time. They even helped put my spare tire back after I showed them where the tools were to do so.Services: Steering & suspension repair
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May 2023 by McKenzie Wilkins
Much recommend! John Serio was the specialist assigned to my car. Which happens to be one of those that doesn’t have the most common parts. Even considering that this is a smaller town with fewer resources, and we have supply chain problems lately. Still done quicker than predicted! They were so easy to talk to, and very transparent about all the details. [Never trust a shop who won’t explain thoroughly explain all your questions. But they nailed this one]. Anything I was curious or confused about, they showed me plenty of photos of everything they saw, deeper within the car, the various layers of parts they fixed & replaced. Etc. John gave the “extra touch” with customer service. They were all super polite. I’m VERY satisfied with the results of the repair. They even washed the whole car off. Looked sparkly & spotless when I picked it up:) PS: when you’re trying to find their shop for the first time, you’ll see this sorta chalkboard sign that says “don’t block the driveway” and it’s a sharp slope downward into their parking lot.
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May 2023 by Makayla Turner
I was in an accident in January and my insurance company referred me caliber. While they did fix the body of my car I've noticed I have a very bad coolant leak that they did not repair. I'm guessing they didn't see it when they were repairing my car but that's their fault. I don't have the extra money to pay to get this fixed as I just had to pay and $1000 deductible to get my car repaired. This really sucks. I was really happy with results until this.Edit: I gave the location the call and they let me bring my car in. They located the leak, went out and bought a new hose, and put coolant in my car free of charge!
