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November 2023 by H S
Cycle is too fast and very forceful. my side mirror ripped off and they will not cover damages. Manager stated since there wasn't any damages to the vehicle before or even after me. I don't recommend this location.
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November 2023 by LB Reynolds
Have been members at this car wash nearly since it has opened. Was good the first year or so, but has been routinely bad this past year. Tailgate is RARELY ever clean. See photo for the excellent job. This seems to be a common gripe among other reviews, too. The machine has noticeable had certain features not working, and I’m not surprised at all that someone had a side mirror break off from this car wash. There was one day I went through about a month ago and I thought I was going to lose my mirror, too! The machine was way too forceful. I’ve seen where they’ve had to stop the assembly line multiple times for other issues as well. With the Ocean Blue car wash being completed sometime soon, I expect this car wash will lose a LOT of business. Can’t recommend this location. Will be canceling membership.
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November 2023 by Desert Dweller_808
Probably the worst car wash I've ever gotten. Soap bubbles left on car when I came out. I've gotten a better car wash at every gas station I've ever washed my car at. No, I don't have time to run it through again, and no, I'll not return to try again.
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October 2023 by TravelUSA
Had to go thru two times and tire shine not working at all (paid $5 extra) and tailgate still didn't get clean after second wash. see picsTalked with two employees, they said nothing they were able to do and apologized. I asked to speak with a manager. They said there isn't a manager. SMH!
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October 2023 by Lucille Henry
I had to go through the wash twice. Some of the brush didn't move, even in the second round and then the water didn't spray in some areas. I pay 20+ dollars to get my vehicle cleaned... today it didn't happen. I don't complain much... but today???
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August 2023 by B Mel
Air hoses are very short. Can use on mini vans. Phoenix clean freaks have long hoses. Now not all the brushes are working. Had windshield replaced. They had no extra stickersThis establishment is going down hill since circle k acquired them
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August 2023 by Charlie B.
This place is garbage. The wash is ok, the vacuums are unusable. What makes it bad is the price, at least double what you'd typically find anywhere else for a subpar wash. Not to mention their poor reputation for damaging cars and refusing responsibility. Hopefully things will get better with the new one coming to town.
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July 2023 by Aubrey G.
I entered the car wash with NO pre-existing damage to my car (I have included a picture taken the week before I went to the car wash for proof) and left with severe damage, as seen below in the pictures. The General Manager, Matthew Martinez, called me to say that my car entered the car wash with "significant damage" and their car wash was not involved with causing what happened.I went to a local body shop and the owner there took a look at my car and said "let me guess, Clean Freak?" Apparently, he gets at LEAST one car a week with damage from Clean Freak. He straight out told me "They should be paying for this, but they won't. They refuse to take any kind of responsibility." I talked in person today with Matthew Martinez and left crying. I was treated disrespectfully and made to feel as if I had brought in a car that was completely totaled.
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July 2023 by Byron M.
Matthew Martinez, you really do know how to take care of your customers. General manager Matthew was outright rude and disrespectful after his Clean freak location did this to my friend's car. Perfectly good car, got the bumper ripped right off. He had the AUDACITY to tell my friend she needs to take more responsibility for her car's damage and that the damage was already there. We went in and physically watched the machine on video rip the bumper off, yet he refuses to help or take any responsibility for a repair bill over $1,000. Never good when a loyal customer leaves your office crying. Good job Matthew! We'll see you in court.
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July 2023 by Dee Stewart
This car scratched up the front of my car and did not do a good job cleaning my car either.Reply: I've been to other car washes regularly and this has never happen for the past 2 years.
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July 2023 by Patty M.
Great car Wash, great prices, great people. Only gave four stars because sometimes there's quite a line! But free vacuuming and they have this little gun that shoots air where you can blow the rest of the water off your car and I find that amazing!
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July 2023 by Hoss Lors
I love this place free vacuums, and the place just gets my rig so incredibly clean it is amazing. The guy saved me on my next wash save me money. The girl that guided me in was fantastic.
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May 2023 by Amanda H.
My car was damaged by this car wash, we watched the videos and you can clearly see my car entering with NO damage. I head a loud bang inside the car wash I pulled into a slot to dry it and my passenger front finder has a big dent in it. I got the manager and he completely shut me down. He would not supply me with anyone's information from the company and told me my claim would go no further the car wash did not damage my car. He watched the videos of my car with NO damage coming in twice but conveniently couldn't find the videos of my car leaving the wash. THIS PLACE IS A COMPLETE FRUAD DO NOT TAKE YOUR CAR HERE.
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May 2023 by Sponge Bob
We stopped by on our trip through the area. We decided to wash the vehicle. But we had trouble with the pay station to enter the car wash. So when it was said and done, the gate opened for us to proceed. Although as I was driving, I realized that I never chose what wash or was offered a receipt. But I decided to trust that it was still on the up and up. So we washed and went off to dinner.When we came out of dinner. shortly after. The vehicle didn't look very good. It really didn't looked washed at all. Had I not drove it through, I would not have known. So since we were still close by, we drove back to Clean Freak Car Wash.I spoke with one of the employees who might have been the person who sent me through the first time. I told him the story. He was more than sympathetic. He even said, had he not seen it himself, he would not have known it was washed. So he did the stand up thing and sent me through again without another charge. He could have said no because I had no receipt. But he did the right thing. For that I really would give them five stars.So when I got back to my hotel. It didn't look like one would expect. But it was much better. That is why I gave them three stars.They seemed to treat me right. But the equipment still let me down. Sorry.
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May 2023 by Elizabeth Vandersommen
Expensive and always packed. I've never seen a car wash so crowed in my life!!! Doesn't seem to matter what time of the day you go. And last time I went my tail ligh was ripped apart. Almost 60 bucks to replace. It's nice don't get me wrong but personally I'll pass.
