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November 2023 by Henry Mosier
The short of it: 10/10 experience. Highly recommend.I had spent hours on the phone all day with various bike shops trying to find a solution to a pretty tricky wheel replacement (antiquated tech) - Until finding Cosmic Cycles. I worked with Scott who was highly knowledgeable and provided excellent customer service to come up with a solution. I couldn’t be happier.Thanks team!
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October 2023 by Chris Osborn
Cosmic Cycles staff enthusiastic to help you with your bicycle concerns and repairs. A longstanding local shop since 1972, and service all manufacturer models. Directly across from Wheeler Park on Humphreys Street.
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October 2023 by Whitney Mackman
Google says they are open. Called to rent a bike and no answer. Fine. Left a message, and no one ever called back. Not fine.
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September 2023 by R.K. Marquart
Swung by the shop to have my wife’s bike repaired. It needed an inner tube on one tire… I wanted to replace both inner tubes and get 2 new tires. When I entered, right away the 3 people there seemed annoyed. maybe it’s because I brought my 3 year old, He was amazed by the shop and wouldn’t shut up about everything he was seeing. When asked, what I needed I said a repair. I was cut off before I could list the parts I interested in. I was cut off because 1 of these guys was insistent on a tune up without even looking at the bike. My wife is happy with her bike config. Once again before I could explain what I wanted done for my wife’s bike I was cut off and told it would take 2 weeks to repair the bike. I have never been to bike shop in my life that didn’t have an hour and 1/2 to make an easy $150 parts and labor. As a business owner in this town who values customer service and believes you only get one chance to make a first impression, I can’t support this business. I would recommend any other bike shop. I didn’t get the family friendly vibe or even the want my business vibe.
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August 2023 by Neil Ross
Cosmic Cycles has maintained the welcoming feel of a local bike shop run by real, down-to-earth people. It's a place to come in and chat, get advice on trails, buy parts, or check out the mix of cool old bikes and modern full suspension rigs in for repair. There is a wide variety of new mountain bikes available to buy and rent, from kids' bikes to high-end carbon trail bikes. Repairs are always done well on bikes of any vintage, and in the rare case that follow-up work is needed, it is handled graciously. If something doesn't need repair or isn't worth repairing, the owner and mechanics say so upfront. Highly recommended.
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February 2023 by Bill Miller
Great service !!! These guys are friendly and ready to recommend a bike, tire and or trail to ride No pretentious attitudes here Just a bunch of people who love bikes
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February 2023 by Chaiah Durst
Great shop and great, welcoming vibes. I would recommend visiting for all your biking needs.
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October 2022 by Robert Collis
Amazing people and service! They always take care of me
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August 2022 by Troy M.
Lots of good bike shops in town. But this one is currently my favorite. Great service with great attitudes.
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April 2022 by Justin G
Cosmic Cycles and it's people are the absolute best! I drive from Prescott to have Dan tune up my bike. Great staff, culture and service!
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September 2021 by Daniel Dunn
I love cosmic cycles. I always have a nice time there. Very cool bikes, knowledgable staff, and good vibes.
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September 2021 by Nate Broadbridge
Great rental bikes, the trails are awesome, but they sent me out with a brand new bike and charged me for normal wear/tear scratches. If you rent from Cosmic, I suggest you turn them down if they try to send you out with a brand new bike.
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September 2021 by Boogs 100
Super helpful! Helped me out with greasing my hub.
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August 2021 by Joseph DiMarco
Awesome shop & helpful staff! ?
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July 2021 by Lindsay Wentz
All in all, we had a great time biking in the beautiful mountain bike trails of Flagstaff. As far as our bike shop experience, however, I was incredibly disappointed.My husband and I were visiting Flagstaff with family over our Anniversary and had coordinated a day of biking while our infant son was babysat for the day. I called two weeks in advance and confirmed our rental at least four times by phone, each time feeling satisfied with my over the phone customer service.We had planned to pick up our bikes the day before our full day rental, after confirming this with an employee who told us to arrive at 5-5:30 on Sunday night to pick up our bikes for an additional $10 charge for day-before pickup. We showed up at 4:45 only to find the shop closed. We were so confused and frustrated! We had to coordinate a pickup from family, who graciously agreed to drop us off the next morning for our full day rental. We waited for the shop to open 5 minutes late. When we asked about what had happened the previous night, the employee said they had decided to sporadically close at 4:30 ( 30 min early) and forgot to check their rental books before doing so (and also never checked their voicemail to hear my heads up call). After re-confirming our rental for the 5th time, the employee proceeded to find bikes that fit my husband and I and then spent the next 25-30 min prepping the bikes, which should have been ready for our rental before the shop opened that day (in my opinion).We both work at bike shops in MN and love the casual small-town feel of a local shop. I want to say that I really enjoyed my experience here, but honestly, this is one of the worst examples of how to run a customer-facing business I have experienced. :(
