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March 2022 by Chelsea B.
Within one year after spending around $2000for equipment and for an install, the woofer broke, 1/2 of the surround sound broke and the universal remote broke. Never again!!
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September 2021 by JP G.
Custom Sight and Sound (CSS) was okay with the work completed. However, the messed up on many areas and blamed other people (i.e, the home builder) for their mistakes. CSS did not know what a double hung window (i.e., can open from either the top or the bottom (unlike single-hung, which only open from the bottom) Thus, the installed wired security contacts at the bottom of the window but not the top. Thus, they only installed 1/2 of the window security contacts needed. As a result, we had to have the top half of the windows secured (with screws) by Pella Windows so they would never be able to open/close because they were not monitored by the security system. CSS ran out of brown security contacts at a few locations (that were installed at every other window in our house). So CSS put in white security contacts on our brown stained windows and tried to cover them up with a magic marker. CSS refused to come out and fix this issue. In addition, two of these security contacts are not working correctly and setoff alarms constantly. CSS will not come out and fix. CSS had one wire going to the main security panel that was not labeled. The owner Daniel's wife called me and said that CSS installs a lot of security wires that they don't always use. Thus, they don't label them. ?????? I would love to upload my taped phone conversations with her and Daniel. Recommendation for Arizona residents: Tape your phone calls with all contractors to protect yourself from A holes like this!
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July 2020 by Thierry Zerbib
Excellent customer service and skilled staff members
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January 2017 by Thomas Nagel
Trusty worthy and reliable