Route 66 CVS Pharmacy has received mostly positive reviews from customers who appreciate its friendly staff, helpful service, and convenient app. Many customers praise the employees for being kind, respectful, and willing to help with questions about prescriptions, insurance, and OTC products. The pharmacy team is often described as caring and thorough, with staff members willing to discuss concerns and provide clear information. The CVS app is highly valued for offering discounts on everyday items like deodorant, cleaning supplies, and makeup, making shopping more affordable and easy through coupon scanning. Customers enjoy engaging conversations with employees on slower days, highlighting a friendly store atmosphere. However, some reviews point out issues with staffing and wait times. The store is often busy, leading to long lines and difficulty reaching staff, especially the pharmacist, due to understaffing over several months. Phone calls frequently result in long holds, which frustrates customers who have been loyal for years. Additionally, there are complaints about the automated refill system, which sometimes doesn’t work as intended, causing inconvenience. One employee was criticized for being rude and unhelpful at checkout, though others are noted for their kindness and eagerness to assist. Overall, customers are satisfied with the service and staff at Route 66 CVS but hope for increased staffing to reduce wait times and improve the overall experience. Despite some frustrations, many prefer this location over other CVS stores because of its helpful employees and convenient services.
Bad customer service today. We never experienced this until today 12/29/24. Rude worker just sighing while she’s on her phone and not attentive to customers.
February 2024
This pharmacy is the worst pharmacy I have ever been to. They are constantly changing store hours, sometimes open on the weekends MOST of the time not. Not only do the hours suck the one really tall male technician is like talking to a wall and has no focus on patient care. This store has seriously gone downhill.
January 2024
Pharmacy is closed every Saturday AND Sunday. What a joke.
