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January 2024 by Brandon Anthony
Pharmacy is closed every Saturday AND Sunday. What a joke.
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November 2023 by Karen T.
Route 66 CVS Pharmacy has earned 5 stars from me. The pharmacy has worked hand in hand with me on my two Shringrix vaccinations, information on OTC products and every question I have had on my prescriptions. As CVS is aligned with my Rx insurance, I have been pleased for 2 years now. There is something that CVS can improve, though. I run a 50/50 chance with the employee working at the check-out in front of the store. One young man is easily uncaring and rude. One time, he indicated I should check out by machine, the jerk. He was doing nothing else. No other customers. I do not like check out machines. He was unutterably lazy. Used a feeble excuse to cover. A different young man who is at the front is the polar opposite---kind, respectful, eager to help, not in a hurry to get rid of me. I have reported both on the survey listed on my receipt.
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August 2023 by Bonnie Steele
As of 07/29/23, there is a five-day wait for prescriptions.
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August 2023 by Isabelle L.
If only there was zero stars allowed... I had a prescription sent to this pharmacy. With no communication days later I find out online that it is on hold due to insurance issues. I called to resolve them from home and literally ended up carrying my phone into the store, still on hold, 45 minutes later. There were 5 people in line waiting for the pharmacy and the line was not moving. I left. A few days later I returned and finally spoke with a clerk and resolved the issue, updated some information, and was told the prescription would be ready in two days. It was not. Nothing was updated and a hold was still present on the account. Due to the ineptness of the 66 CVS, I transferred the order to the Target CVS on Milton. It was filled in 30 minutes. This CVS is in disarray and chaotic. The management is non existent. I will never go there again. This prescription took over a week to get filled with multiple visits combined with online intervention. The only reason I use CVS at all is because the med I need uses a goodrx coupon and it is the cheapest here. Otherwise I would RUN to another pharmacy.
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June 2023 by McKenzie Wilkins
I come here quite frequently! CVS is a fav chain for me, in general. Their app is GREAT! I’m not typically into store-specific apps, but the CVS app gives you the ability to find major discounts on normal everyday things you probably need (deodorant, cleaning supplies, soda, makeup, etc). You can scan whatever it is you’re browsing for, and it’ll pop up a coupon that’s relevant for it. I’m such a n*** about discounts, so this is my jam. Also, here at this location: employees are particularly sweet, I’ve noticed. On slower days, I get into random chats with them lolol. The pharmacy, I’d love to also give a shout-out: all the assistants & the pharmacist herself do actually care about you; willing to talk thoroughly about whatever your concern or the “why” this & that, about insurance. Etc. They’ve never just—not—had an answer for me. And the dial in option for refilling meds via the robot voice, it honestly pretty easy & simple.
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May 2023 by Vincent Way
Can always count on any CVS to have the things on you need. This one was no different. Courteous staff too.
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April 2023 by Gregory Lella
Appointments mean nothing here. They boom covid shot appointments then say they don't have vaccines in stock. They aren't even polite or apologetic about it. Going to Walgreens from now on.
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February 2023 by Michelle Ellis
Still waiting on a Rx since 2/3/23 it's now the 15th and nobody answers the phones. Not the pharmacy or the store employees. Walgreens called CVS to transfer my Rx on the 9th and they still haven't transferred it.
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January 2023 by Chiara Schrift
Staff is nice, but this place is BUSY. Not their fault for the long lines, seems like a staffing issue, or that they’re the only CVS in this part of town. Good customer service, they helped me through insurance headaches and eventually got my prescription filled.
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December 2022 by Jeane Walker
All of your staff at Route 66 CVS are great! Friendly, helpful, kind…. making the day better! Please please PLEASE increase your staffing!!! This store is constantly understaffed — in the pharmacy as well. This has been a chronic problem for at least 6 months. Phone calls to the pharmacy leave me on hold — as in I cannot get through to the pharmacist. Over and over and over again!!! I’ve been with this pharmacy almost 10 years now. I do not want to leave, but it looks like I may have to. PLEASE — for the sake of all the great employees at this location, increase your staffing!
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December 2022 by Nicole M.
Very organized and clean. They have a lot of frozen food and snacks. The cashier was very helpful.
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November 2022 by Samantha D.
Everytime I call, I wait on hold for a really long time. I got to 19 minutes this time and hung up. No one EVER answers the phone! Terrible customer service. At least answer the phone and acknowledge the people calling, then place them on hold if you're busy. Let them know what's going on for goodness sakes. It aint rocket science people.
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October 2022 by Rosa Espinoza-Britton
So I went to get some body wash and all I was trying to do is smell them and some lady got all mad at me. I wasn’t trying to touch the product and she was so rude. I didn’t say anything got my things and checked out. Such bad service lady. Need to know how to talk to customers.
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September 2022 by Bryce Greenberg
This pharmacy can be frustrating to get refills. I’ve tried using the automated system multiple times to get refills and I show up when it says they are supposed to be ready but they never are. I even had a worker tell me that the automated system doesn’t work and to talk to a person. If you know it doesn’t work don’t force people to use it! Make it easier to reach a person directly!All this said I’d still rather drive here than deal with the Target CVS.
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August 2022 by Anne Stoughton
This pharmacy is horrible. I was next in line. The pharmacy technician just left the register and started to do other work. No ‘ I’ll be with you in a minute’ or any other acknowledgment. Then, the emergency order for my doctor is going to take over 30 minutes to fill. Not guaranteed.Think I’ll move my business to Walgreens.
