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October 2023 by Tyler Thompson
This place is awesome! I went in for a Tempurpedic mattress and they had a huge selection and great prices. Very helpful as well. I ended up purchasing a 10 degree cooling mattress in soft and it’s so comfortable. I’m a very hot sleeper and this does the trick.
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October 2023 by Squat Puke
Good quality furniture... Helpful staff, no pressure.
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September 2023 by Lorilynn T
WOW, this has always been our go-to furniture store for anything and everything we needed!!! Highest quality inventory. And the customer service has always been stellar!!!!
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September 2023 by Erica Schwartz
Great experience working with Jenna and the team at Designs West.
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June 2023 by Marvin Kissinger
The staff at Design West are great to work with and very helpful! Love shopping there and their prices are very reasonable.
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March 2023 by Beatrice Long
Very pleased with this store, prices are reasonable and quality of furniture is great. But beyond that, the staff was knowledgeable and more than willing to make accommodations. Furniture shopping these days can be a nightmare, but happy to say you’re treated like an individual and not just another number here. Will definitely be back!
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March 2023 by J Cook
Nothing but good experiences at designs west. The staff is always warm and welcoming on days I’m there to purchase or days I’m just browsing. I’d recommend them to anyone in the market for a new piece of furniture.
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March 2023 by Patrick & Ryan
Sold me a defective chair. Refused to warranty it after 6 months of use and falling apart. They refused to help in anyway. $1200 chair that fell apart in 6 months. The old man that works there was very aggressive and refused to let me talk, just kept yelling over me. I was assured by Lindsay it would be replaced. They kept it for a week and told me to come pick it up and that they wouldn’t do anything about it.
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February 2023 by Jamie W.
The owner of this shop is a disgusting person. Sold us a completely defective chair then refused to honor the warranty and blamed it on us. 1200 dollar chair and the back wouldn't go in right the moment we got it. This place is disgusting and horrible treatment of customers. And they sell garbage furniture. Highly recommend nobody shop here. Scott, the owner, is abusive and shady as hell.
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September 2022 by Chuck Fruth
I have been dealing with Lindsey for furnishings for an entire home, she has been fabulous in every way. Super company, great listeners with great design ideas.
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September 2022 by HOPE LAUREL
Very friendly service and got a great clearance deal on a wood drawer barn set.
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July 2022 by Frank Keller
What a great selection of Designs and price ranges. Worth the stop every month to check on what's new.
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March 2022 by Valerie Thoroyan
I have been here 3 times, only bought something once. Unfortunately, there are not many options in Flagstaff for furniture. The sale personnel are very pretentious and rude. They said things to me that I would not have expected from someone trying to get me to buy their items, then became snippy and spiteful towards me once I stated I was not interested in an item after their behavior. I would never come here again despite limited options. I would rather go without.
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February 2022 by Jesika Campbell
I bought a couch from this store a few weeks ago. I am ultimately happy with my couch. The store had a nice selection. The sales people were very stand off-ish and didn't seem eager to make a sale. The pricing seemed to be higher than the competition and it was very much a "take it or leave it" sales approach. Not the worst, but I wasn't impressed with the service. For future purchases I'll probably explore other options before returning.
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September 2021 by William K.
I delivered new furniture to them and they were very disrespectful talking about stealing and drinking on the job I would not buy anything from the store the manager don't even care he hung up on me when I called to make a report
