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January 2024 by Abigail Nyseth
Our family’s favorite stay in Flagstaff. Clean rooms, fun bar/lobby atmosphere, friendly staff, and close to everything! And we especially love their breakfast, great food and prices.Food & drinks: Great food
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January 2024 by Jewels Healon
The staff went way above and beyone for our family. My husband and I flew from Florida to California to pick up his parents and drive them home to Florida with us. Unfortunately, my MIL passed away suddenly as we were leaving this hotel.The care and compassion they showed meant so very much to us. They did everything they possibly could to accommodate us, and help is through this difficult time. The front desk agents, the shift manager, housekeepers, and even the hotel manager were just amazing!Out family wanted to thank them for everything they did for us. Very caring!
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January 2024 by Sandy Smith
The hotel and rooms were spot on. Clean and welcoming. The location was convenient and near everything. The front desk staff was friendly.I gave a lower rating for service but this was specific to the room service. We were quoted 30-45 mins for wings, a green chili tostada, and dinosaur chicken nuggets. At 1 hr and no food, I called and 20 mins later we had food. I could have put the Grandkids in the car gone through a drive-through and had them back for bed in the time it took and instead of paying high $$. The food arrived the tostada was so spicy and soggy - I didnt eat it. The Buffalo wings are spicy- and this family loves some spice but almost too much. The Grandkids ate just a couple and couldn't eat anymore. The nuggets were as expected, nuggets. I would stay here again but would not do room service.
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January 2024 by Randy Gray
The property was beautiful-the staff very welcoming-the restaurant staff was overtly helpful! It would be nice to have coffee available in the lobby vs being forced to
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January 2024 by N B
I stay here 5-6 times a year for work and wouldn’t have it any other way. I’ve stayed at several other hotels in Flagstaff over the years and can confidently say this is the best value for your money.
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January 2024 by Justin Spinks
The nicest Double Tree I’ve stayed at so far, definitely the nicest hotel in Flagstaff. They have an indoor hot tub and sauna also.
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January 2024 by Pranav Bhimaraju
Lost our wallet and the service team and front desk was super helpful in helping us find and return it. The lobby was beautiful and rooms were clean. They were able to provide extra bed as well. Would 100% recommend. The complimentary cookies were the cherry on top.
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January 2024 by Joseph Hunter
This was one of my best Hilton experiences. Everything about this hotel was great.We stayed here for our Grand Canyon trip. We booked two nights, and were upgraded to a one bedroom suite at check in.The suite was huge, and had an entirely separate living room. That was a nice surprise.We ate at the restaurant for dinner and breakfast. Great food each time.Everyone on staff is friendly and helpful. Stay here when you're in the Flagstaff area!Nearby activities: Grand Canyon
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January 2024 by Kathryn Fanua
We had a great stay at doubletree! Rooms were clean and comfortable. Service was great! Our server Chris made our day on Christmas. Thanks so much Chris! You deserve a raise!
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December 2023 by Kathryn B.
We had a great stay here! Rooms were clean and comfortable. Service was great. Our server Chris made our day on Christmas Day! Thanks so much Chris!
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December 2023 by Lori Gould
The rooms were comfortable. The reception area is beautiful.My only issue has nothing to do with Double Tree, but the people above us were so loud. It sounded like they were dropping heavy items on the floor until midnight. Then there were children running up and down the hallway laughing. I have no idea what was going on but it wasn't fun for us.
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December 2023 by Emily Barrett
We had our wedding reception here 10/21/23. For the most part they were easy to work with. The banquet room was the perfect size for us (we had about 125 guests). The food was delicious and many of our guests commented on that. The food service was well run and there was plenty of food. We did an open/hosted bar and the bartenders were great. They did “run out” of a few things before the end of the evening (domestic beer, well whisky) which we aren’t sure was legitimate or a tactic to still control how much was drank. The hotel rooms were very nice and they were kind enough to upgrade my husband and I to a Jr. Suite for the weekend, which was nice.
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December 2023 by Jennifer D.
Called the 800# to make a reservation we were so close to the hotel upon calling we decided to just make the reservation when we got to the hotel. When we got there the worker did not have the same price offered on the reservation line. But she was able to retrieve it the info and made us happy customers we will recommend this hotel when traveling through this area for friends and family. We always try to stay with double tree whenever traveling This hotel was very clean we are very satisfied customers!
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December 2023 by Emily B.
We had our wedding reception here 10/21/23. For the most part they were easy to work with. The banquet room was the perfect size for us (we had about 125 guests). The food was delicious and many of our guests commented on that. The food service was well run and there was plenty of food. We did an open/hosted bar and the bartenders were great. They did "run out" of a few things before the end of the evening (domestic beer, well whisky) which we aren't sure was legitimate or a tactic to still control how much was drank. The hotel rooms were very nice and they were kind enough to upgrade my husband and I to a Jr. Suite for the weekend, which was nice.
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December 2023 by Brandon
Stayed just one night after visiting the grand canyon that day. My wife and I were on our way back to Texas and found this to be a good location relative to the national park we visited. The hotel was not new but still was well appointed. I booked using my Hilton Honors app and really didn't feel like that made much difference at check in. Just another customer staying at the hotel is the feeling I had. I am not a high level executive with crazy expectation but I have stayed a some placed where they treat honors members like they are LOYAL customers. We were not treated rudely so don't get me wrong. I just think there was room for improvement that evening. The only odd thing I can think of is that the pillows on the bed (4-6) were about half the length of a normal pillow. We travel with our own so this wasn't an problem for us but I have never seen a hotel room bed setup that way before. I would have made sleeping a little tough for me if I didnt have my own to use. Overall it was still a pleasant stay
