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“Really good experience here! I have a pretty old iPhone and it wasn’t charging properly, super finicky and felt loose.The man working today said he wanted to try cleaning it out first. I had compacted enough crud in there that it wasn’t allowing the charger to seat properly. He did say the port was a bit loose but told me to take it home and see if I had any issues with it. He told me they could replace it for a really reasonable price if I continue to have issues with it. He didn’t charge me for fixing the issue and now my phone is charging again. Thank you!!”
“Returned a product within the free trial period. Corporate took too long to process and sent me a bill along with a mailed collections statement notice. Justin, the store manager, understood the situation and took care of everything; fixed within 5 minutes. I’d describe him as someone reasonable and for the people”
“Brendan manager rocks it and staff are superior to other retailers. PSA grading as well as fairytale credit. Become a member for deeper discounts and exclusive deals.”
“So today is my first day with Cricket. I switched from Straight Talk and order the “bring your own phone and number” for $69.99. I paid $70.83 cents after tax. I did this to prepare for my trip abroad to Mexico. Immediately, there were issues transferring my number. So I called straight talk and they quickly provided me with the mystery zip code I never lived in. Then I called cricket back. The call center person worked to resolve the number transfer successfully, but gave me all this false info about my payment not being received, but he could see that everything was in the system so he was planning to help me activate my phone. Then the line cut, because straight talk released my number. I drive to McDonald’s to do wifi calling, and the customer service line was closed. I try to activate it online using the email I received. I received an error message. I start crying. I’m disperse camping in Coconino Forest and I needed a phone for work and safety. So I call this local store 30 minutes before they close, and Justin told me to come in. I rush over there with my cat and dog in tow. I tell him my “short story LONG” and he assures me he’ll fix it. He confirms my account, my payment, and quickly activated my phone. He also informed me my plan came with HBO max that I could watch in the forest in my tent. He was kind, funny, and we had great conversation. The call center about ruined my first day with Cricket, but Justin saved it. His parents messed up naming his brother Jesús, because Justin is a real savior!! A life-savior! Thanks Justin and the cricket team on Cedar in Flagstaff.”
“Isa was a tremendous help today. As we all know; rent is due on the 1st! I had a few bills that prioritized over my agreement and Isa helped me push my payment back to help me out. This sort of business is rare these days. Everyone is going thru something. Those of us who CAN help; absolutely MUST. Blessings to all.”
“Day after Black Friday, I went in to get an exchange. Didn't have the receipt. Girl at the door kindly assured me I won't need it. With no waiting, the guy at the counter quickly refunded my item...but before he even finished, his associate had already asked my which one I wanted to exchange it for, grabbed two options they did have and gave me the one I'd prefer.
I love this place!
Best Best Buy Ever!”
“Good business for an American company. I live out of the country because of political reasons, and the quality is impeccable outside the USA. God help the USA. I know most people never leave the USA, but there is an amazing world out there....it would open your eyes.”
“I came here a few months back because I was having issues with my old phone and the employee was very kind and helpful to me . Even though we both could not fix my old phone he sure put in a great effort . Thanks for the amazing customer service . Have a blessed day ?”
“Yesterday my partner and I went to get our phones transfered and Amy helped us with a great smile. She is a walking knowledge. Amy transfered everything with a blink of an eye. I'm sure everyone there is fantastic but we are so lucky to have had her. Quick, fast and efficient. Arian her boss was also fantastic...THANK YOUUUUUU”
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“I brought my violin in needing it taped for practice, Eric was very helpful in taping my violin as well as helping me learn a bit more about my bow. Kind, helpful, and I felt very appreciated. Thank you so much!!”