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January 2024 by Mark Buetow
The staff went above and beyond to make my rental experience perfect.
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January 2024 by Jeremy D.
Ive never had such a great experience renting a car before! I broke down in Holbrook and ended up renting a car at this location. Called ahead of time to be sure they had one available for a one way. Jordan had it taken care of and Steve was super helpful as well! Super fair price and no trouble at all upon the return at my home location. Great customer service and business!
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January 2024 by Haleigh A.
My boyfriend and I lost our key fob while in Flagstaff visiting, so we had to rent a car to drive back home to Phoenix to get our spare key. I called Enterprise just two hours before and they were able to get me in. The staff and I believe the manager, a nice young lady, was so kind to me. It was the day after Christmas and she offered me refreshment, and let me know exactly what was going on. I will forever be so grateful for her warmth to me in my position. Thank you Flagstaff Enterprise for the great service.
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December 2023 by Hannah Burns
Everyone working at this enterprise location made my day! They made it so easy to get my vehicle, gave me a free upgrade to a car that would be safer given the weather conditions of the area, and were all around incredibly accommodating and kind. Thank you!
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November 2023 by Andrea Landaker
The car itself was fine, but when my friend tried to rent a car for a month, they wouldn't give him documentation showing the cost for a whole month, only for one day. Then they charged him for optional insurance that he didn't want, and when he tried to talk to them calmly about it, the manager called the police. Very unprofessional; it seems like they are trying to take advantage of the fact that English is his second language. It's dishonest not to give people printed documentation when they want to review what the charges will be, and then refuse to work something out afterwards.Update: I followed the directions in the response, but the branch manager never called me. When I finally got a hold of her, she insisted all charges are final and refused to do anything.
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November 2023 by Paige N.
awesome service!!! tiffany scott and steve are amazing!!! phenomenal customer service
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November 2023 by Lauren Selby Jones
Really helpful. Amazing car. Staff went that extra mile. Easy to hire. Fair price and easy to return.
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November 2023 by Sky Ray
Had a really great experience with renting a vehicle. It’s been a long time since I’ve rented a car but they made it so painless and easy I would definitely go back again. Jordan checked me in and she was super upbeat and nice and gave me options on which car I wanted and also gave me discounts since they had some errors on their end. And when I brought the vehicle back Taylor was super helpful and made dropping the car off such a breeze. I will definitely be renting my car from them again!
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November 2023 by Michele Hutton- Thewes
I love Enterprise! They have been my " go too" car rental agency for a few years and they have made it very easy for me to get through my car repair needs! Ty Enterprise! Michele
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October 2023 by sullivan Yazzie
Not a good place to get a rental from. On my way to work, the vehicle that was rented out to me the plastic trim on the bed came off as I was traveling to work. I picked up the trim and I notice the trim was just glued on to the truck but tried calling the customer service but was on hold and gave up because I travel for work and did not have time to report it due to having to be at work over the road in bagdad at the copper mine. And when returning the rental I reported the glued on trim to the employee and got accused of the issue. And now there none stop calling about insurance and they do not care much about customer service if you ask me. First and last time get a rental from enterprise in flagstaff az.
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October 2023 by Tanner V.
I made a reservation 4 weeks ago. Show up at Flag airport at 8pm, stand in line for 30 minutes, get to the counter and they inform me they are out of rental cars. I ask "do you want to let everyone else in line know?" She says "yes", tells everyone there are no more cars, then puts up the closed sign and they both leave.
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September 2023 by Jagosh TV
Came last minute before labor day and got so welcomed by Jordan. She did an amazing job explaining me everything and getting me exactly what i needed. She went above and beyond. Really happy with my rental at this place!
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August 2023 by Paige Appel Docktor
Jordan was amazing!! We had a reservation with another company in town and needed a specific car and they did not have it. Enterprise and Jordan were able to get us the car we needed and for a decent price. She was amazing and deserves a raise!!
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July 2023 by Mark L.
Watch your credit card if you rent from here. I took before and after pictures of the fuel gauge because it only had half a tank when I picked it up. Gave it back with a bit more than half a tank and a month after my rental they tried to charge me. These guys weren't even at the window when I was picking up or dropping off. Had to go to budget with their contract. They didn't even want to see the pictures when I challenged it. Shady
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July 2023 by Stephanie Montanye
Just the worst, way too many poor experiences with this place. This is not the first time we've had issues, but this time, it's over, I will do everything possible to try and save others from a their awful service. Please don't rent vehicles from here unless you want your money wasted, vacation wasted, time wasted, heart ache and headache. We reserved a van, recieved a 2021 Chrysler Pacifica to cross country WI, and while in WI, the check engine light came on and the power cut out on the road, nearly resulting in a TBone situation. We contacted this location, other locations around us, customer service, roadside assistance, and all of the enterprise services kept pushing us off to someone else. When we tried to turn in our vehicle to a local Enterprise in Tohma, WI more excuses were made why we couldn't get the vehicle and they ended up giving us a compact car...(mind you we need a 7 passenger van). Call after call, over 2 days and 8 hrs in phone calls and local offices were promised a return phone call that has yet happened. I'm telling everyone, do not rent from enterprise, do not trust them, avoid their business at all costs. I'm ready to clear my calendar for a good old fashion protest with signs when I return home.
