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November 2023 by Mark G Hill
I am traveling through the Flagstaff area from out of state. Findlay Toyota service department was able to get me in right away. The repairs were done sooner than I expected, at a lower cost than I expected. I feel very good about recommending this Toyota service department!
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November 2023 by Jessica Rose Robinson
Just a horrible service department that has no interest in offering the customer service support I would expect from Toyota, I was in 6 months ago and had an issue where something I asked to get repaired was not completed after a four wait , so I was offered a free oil change in response from Penny the head of the customer service department and when I went in today for that free oil change, I was told that there was none in my profile only expired ones from the pandemic and that it would be a 3 hour wait for a basic oil change .The young guy didn’t even seem to care, same as the last kid, just tried to sell me a 600 package of fluid changes, I’m in the market for a new larger suv and will definitely not be buying with Findlay Toyota Flagstaff again. Oh and the car wash down again …. What a shock
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November 2023 by Leah S.
Excellent customer service and knowledgeable sales representatives who are always happy to help. Shop scheduled appointments are flexible especially when you're running late.
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November 2023 by Chelsea Lentz
I was just going in to look and left the lot with a brand new 2023 RAV4 Hybrid! Bryce Remer was so helpful with all my questions as this was my first new car and my first hybrid vehicle! He had so much knowledge of the vehicle and comparison knowledge of my previous Subaru that put me at ease on the purchase. All the staff were so welcoming :)
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November 2023 by LS
I have been to a couple of dealerships before findlay and some of them, in my experience was not good since I had to travel to and from phoenix just to end up with nothing. They didn’t give me assurance that I would get a car that I was looking for. I’m glad that I went to Findlay and grateful for Landon Page! He was very accommodating and approachable! This is my first car purchase and I’m glad that he was able to help me find the car that I want and also especially what I need. The process was smooth and lastly what made my experience worthwhile was that he had word of honor which I didn’t get from other Toyota dealerships.
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October 2023 by Sarge Youkhanna
I just bought a 2024 Toyota Camry SE AWD Nightshade Edition from Cody Butler and I love it so far. I just wish it had alien super technology to warp to Japan and back but maybe next time around for the 9th gen model. ?
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October 2023 by Pam Walker
We were on a long cross country trip & needed service. We were very impressed with Casey who responded quickly to our request to get service in the morning even tho your dealership was extremely busy but he got us in somehow! He is a top notch employee who is willing to make adjustments to help a customer when they are in a pickle! His friendliness & efficiency really impressed us & we're so happy to be treated so well. We have 2 Toyotas & with service like this we will continue to be loyal Toyota customers! Thank you so much... especially Casey!!!
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October 2023 by Michael Thibodeau
Everything went well. They had to go a little out of the way to get things done right and was able to take care of everything. My service adviser stating contact with me constantly of any changes that needed to be done. I actually got to talk to the mechanic doing the work and we all came to an agreement very happy with their work. And when I went to pay my bill my bill was less than what I thought it was going to be.
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September 2023 by Heather S.
So I received a message from findlay toyota today, they don't seem to care that this person had my information.
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September 2023 by Lana M.
We just bought a new car with Oran Payne as our sales person. Usually, buying a car is a painful experience, but Oran made the experience pleasant. He was honest, calm, knowledgeable, and fun. He called us to let us know that there were a couple of cars that had just come in that we might be interested in. When we looked at them and drove them, he did not pressure us and listened to our comments and concerns. If you're looking for a car at Findlay, ask for Oran! He is great!
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September 2023 by Brandon Anthony
Got an oil change and tire rotation performed Monday with no previous issues, it’s a brand new car. Picked it up with grease all over the drivers door. I had to notify the service manager and he didn’t care one bit, just wiped it off said I was good to go.Due to their faulty work, I’m now on vacation stuck at a Toyota dealership to see why my engine light is on, tire pressure light on, getting 30% worse MPG and spontaneously revving engine while coasting. Thanks, Finlay Toyota, for ruining the start of my vacation.
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September 2023 by Tamara Littlesalt-Butler
If you’re looking for a great deal on a reliable and hefty truck like a Toyota Tundra go visit the folks at Findlay! We are so impressed by our salesperson, Cody Butler, who was able to lock in a great deal for us! As frugal and pragmatic as my husband and I can be, Cody was able to meet our wishes! Thank you Cody!
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September 2023 by W L.
I was in the market for a quality used car. To make the process easier, I ended up doing all my research online. I found the car I wanted at Findlay. I worked with a salesperson, who ran my offer through the used car mgr, and it was accepted. There were a couple things I wanted corrected before I paid, however and I was personally assured they'd be taken care of the next day. I gave them two days to play it safe. I Drove over two days later, and found nothing had been done. To say I was upset, was an understatement. All it would have taken was a phone call to prevent an unnecessary 3 hour chunk of my day being wasted. That's when I reached out to Brian the manager. To say he's the ideal representative for Toyota is almost an understatement. He got personally involved, and saw to it that the fixes were all taken care of and when promised. Brilliant. It's a shame there aren't more employees like Brian in auto dealerships.
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September 2023 by L. Dalasvoyouma
Great service great follow up from Clayton Been working with him for while. Was able to park and walk right in front, drop off my keys and be on my way. No waiting in line.
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September 2023 by Alyssa Chavez
Bryce made buying my first new car easy! The entire process was seamless and he kept me updated as the car was getting shipped up here. When the car finally did arrive, he was on vacation but he arranged for Isaac to help me out. It was clear that he had communicated everything we discussed to Isaac. Bryce also went above and beyond to check in to make sure there were no unexpected issues, while he was on vacation. Isaac was super knowledgeable on the car and helped me explore all the new features my 2023 RAV4 has to offer. Overall, my experience with Findlay Toyota Flagstaff was stellar!
