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November 2023 by Dawn Schoff
Absolutely a great experience. Had an area for me to park overnight, and they were quick and efficient and I was out the door one day. Thank you for my new radiator.
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November 2023 by davekimmel
I brought our new mobile children's medical clinic to find out why it had an ABS warning light. Velocity discovered it had a bad manufacturer mistake and corrected it.
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September 2023 by Erasmus White
I am totally impressed with Velocity Truck Centers - Flagstaff. I was stranded on the road about 40 minutes outside of Flagstaff and Pam from the Flagstaff Truck Center quickly sent out Kody to check on my issue. In less than two hours from call to repair completion, I was back up and running. Kody spent maybe 5 minutes to diagnose issue, and found it, and fixed it, and saved me an enormous amount of stress. Velocity has helped me in the past with a different rig, and I can't say enough about their professionalism, competence, and quality of service.
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September 2023 by Alice Martinez
We drove our freightliner cascadia from Winslow to flagstaff(55mph) the regenerate was now wanting to do it automatically, the open 7 am and it first come first serve , they were very friendly and very helpful, they answered my husband's questions nicely, not like we were bothering them, we were there only 5 hour and theyfixed it fast, mechanic was very friendly, great job, thank you. 5 thumbs skyward ? ?????
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August 2023 by Linda Peery
Personnel very professional, and very pleasant. They work diligently to get you back on the road . Clean bathrooms and shower.
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July 2023 by Tim Adams
Ultimately they got us back on the road. First come first served. We got there at opening time, 6th in line. Repair took all day. Upon return home, noticed mechanic failed to install all of the mounting bolts. Have to complete the job myself.
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July 2023 by Heli Smoke
OMG! My 2017 Freightliner Cascadia Evolution was towed in the evening of July 2nd after losing all electronics whenever we would hit a bump, which on I- 17 is everywhere!We spent the night Bobtail on the street in front of the shop after the tow truck disconnected our trailer at a Travel Center across the road.At 0700 I registered with Pam, the Service writer.At approximately 1030 Cameron, a Velocity Technician, came out and asked me to describe the problem. Cameron went into the engine compartment, then the dash, then to the back of the tractor in about 4 hours. Unbelievably he discovered a small wire attached to the APU that was shorting out every time we hit a bump! After he reconnected the Drive Shaft then Road Tested the tractor we left at approximately 3:15 PM with no further issues. We couldn't believe how thorough and knowledgeable about tracing all the Electronics Cameron was! He saved us from losing a valuable load to New York, and we were only a day late, which met our Contract requirements. WE LOVE THESE PEOPLE!
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July 2023 by Randy Chohan
This is one of many dealerships just trying to rob you, They told us its company policies to not use our parts ,which were just purchased less than 16 hours ago from a Detroit location with a receipt provided. There other location in Tucson AZ use our parts many times and I've had a great experiences with them. Flagstaff location wants to charge me 6500 for a part I got from Detroit direct for 2300. I would avoid this dealership in Flagstaff, AZ. Not an owner op friendly location.
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June 2023 by Juan Herrera
One of the worst places I've ever been to. They will sell you things you don't need and then charge you thousands of dollars after being there five days. Avoid if you can.
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May 2023 by Glenn Ford
Tyler was great, and they didn't even charge me. The head of a bolt connecting a trailer to our RV popped off and we needed the remainder removed. He took less than five minutes, including inserting the replacement. Thanks!
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May 2023 by Henry Taylor
Truck was overheating going up hills while loaded. I didn’t want to damage my engine so I went there for help. Got there around 10:30am and they didn’t get to me until 5pm because they somehow skipped me even though I kept checking in. I ended up spending the night there in the truck because they told me first thing in the morning they would get to me. Long story short after spending most of the day there and a $423 bill they gave me the truck back without doing one single thing, not even blowing out my radiator, nothing. Just wasted my time and took my money only to tell me they couldn’t work on my truck because it wasn’t OEM. The previous owner put in a 12.7 60 instead of the DD15 that originally came with the truck. I stated that upfront yet they wasted my time and money just to tell me what I already knew.I would never go back there for any reason or recommend it to anyone.
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March 2023 by Brian Aguiniga
Great group. My truck was in and out with no issues. Parts are available pretty quickly. Front-of-house ladies were great. Parking is an issue. They are on a narrow street with no real lot. Don't get caught in a snow day, you'll get plowed in.
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February 2023 by Filip Cvetinovic
Amazing good people are working here especially Carrie Blair.She did everything to fix my truck ASAP and get back on road.
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February 2023 by Corey Knowles
My check engine light came on and I came here to get it fixed. I have had the same issue with my def system for weeks. Velocity ran a diagnostic and said it was a simple fix shouldnt cost more then a couple hundred dollars which I already knew. He started to work on my truck and each hour he came out he told me he couldn't figure it out the issue. So at that point I became concerned becausei knew what the issue was. Three days later truck was fixed the bill was 6,000 to 7,000 dollars. I paid it knowing I got robbed. I left Velocity center and truck broke down 100 miles down the road. I went to three freightliner companies since and showed them paperwork and told them what i spent. They all said that the mechanic straight out lied. I'm a owner operator and our worst fear is coming to a place like this.Service: Auto engine diagnostic
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January 2023 by Richard Beeching
Got there, needed my fith wheel rebuilt. They kept telling me to come back 3 days in a row. So I had my buddy fly in with the part they couldn't get overnighted. I rebuilt it in the truck stop.
