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January 2024 by Cleve Sand
Ordered a specific sandwich from their deli department and got something other than what we wanted. I called, and they got defensive real quick. Must happen quite often? I'll leave it to the pros at Subway. :D
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January 2024 by Anna Sanders
This frys has been confusing me constantly. I buy fresh produce that, in Phoenix, lasts me the whole week without going bad so I can use them for dinners, but here, they last three days and go moldy. The cashiers are very kind, I will give them that. The last thing that made me genuinely angry is that at the moment, I have ten whole dollars to my name and needed five of those for laundry, and the other five was being taken out so I could exchange for quarters for the bus. The person at the desk charges me a full $10 instead of taking out just the $5 and says "oh the system must have messed up. Oops." Soooo now I have a whole $0.20 with no clean laundry for classes. I'm actually considering swapping over to walmart now because their pharmacy is more competent, and the produce I have gotten from them has lasted longer. A+ to the cashiers though, they're the only reason I'm leaving more than two stars.
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January 2024 by Sharethylove (Josiah)
Didn’t even know It existed ?
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January 2024 by A nonymous
Dont bother showing up to the deli until after 2 pm, they will be stocked at that time.
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December 2023 by Susan Polka
Great place to shop.not alot of meats tho it seems that more n more grocery stores are not supplying alot of meats these day's.
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December 2023 by Madi Taylor
Clean bathrooms, very pretty, cheap low prices
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November 2023 by Ryan Probus
After shopping here and other Kroger brands for years, I will never again spend a single dollar here. They don't care about their customers at all. Another customer hit my car in the parking lot while I was shopping in the store. When asked about security footage, they said they had it. However, they refused to give any information about the other car. This incident cost me hundreds of dollars. Their policies are negligent. Their store is dirty. Their products are often damaged and not well stocked. Don't shop here!
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November 2023 by Kevin Smith
They allow people to bring their pets in and walk around all willy-nilly; Thus exposing what should be sanitary food to animal germs. It is becoming more frequent, and today multiple people were in the store with dogs. None of which were marked as service animals. When asking a manager, basically stated that the can ask what type of service animal it is, but take no action. This is quite disappointing and disgusting. I’ve been a loyal Kroger customer for years; but I’m questioning my future business.
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November 2023 by Marley Long
Whatever you do watch out for the cashier Lora. She was being severely racist to the hispanic men in front of us in line yelling at them to get their change (since supposedly yelling makes people with a language barrier understand). We went to buy liquor since it was my 21st birthday and handed her my vertical ID she didn’t even look at the date and immediately declined me, even though in the state of Arizona you have 30 days to flip your ID and grocery stores can still take a vertical in that time frame. After checking out with my RedBull we went to the front desk and spoke with the floor supervisor James, who fully understood my frustration and said that they can in fact take the vertical ID since it is my 21st birthday. He sold me the alcohol and apologized for how the cashier acted. As someone who works in customer service I understand having a bad day but you don’t take it out on your customers.
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October 2023 by Rick “Twitch” Melkonian
It was a nice store. Just a little busy to be understaffed at the registers, I get it. Time and payout equals cost. Still needs to be one more open register. Other than that, I like the store. Clean, and WOW are they quick to ask if you need help. That's nice.
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September 2023 by Ron Williams
I am a retired Kroger employee. The employees are excellent at this store...5 stars for them. My reason for not giving an overall rating of 5 is because I am from Oregon and there Kroger is Fred Meyers and we carried everything including clothes ( much more like a Walmart superstore ). There is nothing Frys can do about this but miss the " one stop shopping "
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September 2023 by Castel Green
Never use the delivery option! Absolutely horrible. I placed, received, and paid for my order, only to be charged over $100 the NEXT day. I inquired about this and was told the charge was a "preauthorization" charge, I asked why it was charged after and they gave me no information. Now I'm dealing with my bank charging me a service fee because the additional $100 put my account in the negative. Fry's customer service was absolutely no help and just kept saying in a few days it'll be removed- BUT said the $93 charge would be removed not the $100+ charge. I stated that my receipt said my final cost was $93, why was that one being removed and asked if there's another charge I was missing. Person did answer, just repeated that the $93 charge was the one that would be removed. So stressful and Fry's was absolutely no help.
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September 2023 by cynthia Ceballos
We came down from Phoenix for a retreat in flagstaff and last night we went to frys to get some groceries to eat. We used the self check out and their was a worker we needed to scan for the alcohol she was white and was cross eyed but I don't remember her name. My husband suffered a horrible motorcycle accident this year and when she scanned her code to approve our alcohol she saw my husband's arm and said "wow someone took a chunk of your arm!" My husband is already self conscious with how he got left after the accident please do better with your employees to bring up a situation better like " what happened if i may ask?" Not yell out that and act shocked of a piece missing from him arm. Very horrible customer service wasn't necessary .
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September 2023 by Taylor Gerber
Best deals in town, with a great selection! They are usually a little short staffed but who isn't these days. I typically use self check out and get on my way. If you're in the area this is the spot to go!
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August 2023 by The CableGuy
I searched both Flagstaff Safewaystoday and they did not have my addiction: Ben & Jerry's Chunky Monkey- but this Frys did! ? ? ?
